Topic: CRYPTSY IS THE BEST!!!!! - page 11. (Read 10208 times)
Sweet not complaining! just bringing it to your attention! Love the service!
The only two beefs I have with cryptsy is............
A. Sometimes my orders get canceled with like .019230981 of a coin and then it gets returned to my balance only to not be able to be posted again because its under the min value per order.
B. I transfer a coin and can't access the currency for sometimes up to a day even though the confirms are well over the required. Then I have to put in a ticket.
Other than that I think its spot on. I like the service the people there are nice...
In fact Bitjohn helped me get my balance pretty quick once i put in my ticket so i can't really complain other than that it "sticks" sometimes.
I miss the self audit button..
We are diligently working out the sticking issue we have with a couple coins. Most are after all Open Source wallets setup to utilize one CPU. A. Sometimes my orders get canceled with like .019230981 of a coin and then it gets returned to my balance only to not be able to be posted again because its under the min value per order.
B. I transfer a coin and can't access the currency for sometimes up to a day even though the confirms are well over the required. Then I have to put in a ticket.
Other than that I think its spot on. I like the service the people there are nice...
In fact Bitjohn helped me get my balance pretty quick once i put in my ticket so i can't really complain other than that it "sticks" sometimes.
I miss the self audit button..
The only two beefs I have with cryptsy is............
A. Sometimes my orders get canceled with like .019230981 of a coin and then it gets returned to my balance only to not be able to be posted again because its under the min value per order.
B. I transfer a coin and can't access the currency for sometimes up to a day even though the confirms are well over the required. Then I have to put in a ticket.
Other than that I think its spot on. I like the service the people there are nice...
In fact Bitjohn helped me get my balance pretty quick once i put in my ticket so i can't really complain other than that it "sticks" sometimes.
I miss the self audit button..
A. Sometimes my orders get canceled with like .019230981 of a coin and then it gets returned to my balance only to not be able to be posted again because its under the min value per order.
B. I transfer a coin and can't access the currency for sometimes up to a day even though the confirms are well over the required. Then I have to put in a ticket.
Other than that I think its spot on. I like the service the people there are nice...
In fact Bitjohn helped me get my balance pretty quick once i put in my ticket so i can't really complain other than that it "sticks" sometimes.
I miss the self audit button..
Thanks BitJohn to your earlier support in clearing up an issue I had
+1 Cryptsy
+1 Cryptsy
any time
Thanks BitJohn to your earlier support in clearing up an issue I had
+1 Cryptsy
+1 Cryptsy
We have 140,000 users we do not need fake ones to support us. I will say that most of the people that post negative things usually ahem....from another exchange.
Since I have some folks attention here are some things you as users can do to speed up support:
Hope some of these tips help.
Since I have some folks attention here are some things you as users can do to speed up support:
- If you have a deposit issue include the Transaction ID (txid) and the coin type simply stating "My coins did not come" requires us to ask you more questions significantly slowly your resolution. The more detail the better.
- Including a screenshot of a txid is not helpful I cannot copy and paste it so I will ask you for it in text format slowing things down.
- DON'T DEPOSIT DOGE coin to a DGC address. If you do they are lost for good. Happens way to often.
- If your putting in a ticket require assistance do not just clog up the queue it prevents people with issues from getting resolution
- Include DETAILS in your ticket I cannot stress this enough.
- Do some due diligence and see if the coins actually hit the block chain a good explorer can be found here http://altexplorer.info You do not want to wait a day to find out the issue is on your end.
- Do not download 3rd party trading software we do not endorse ANY of them. Sure some are good bunch I have seen are malware waiting to steal your passwords.
- USE Two Factor Authentication 2FA so when you do decide to download malware your butt is covered. I recommend Authy.
- Actually using the cryptsy.freshdesk.com portal is the best way to put in a ticket (it makes you include more details and you can check on the status)
- Putting in 14 tickets contrary to popular belief actually slows your ticket down! and everyone else.
- Swearing and being rude to the support staff for no reason could get your ticket ignored let alone a 20 page ticket with nothing but complaints and no details still requires the details.
- Check our wiki at wiki.cryptsy.com for lots of different how to's for the new folks.
- Putting in a ticket because a coin is not pending yet is not helpful. Wait at least until it should be confirmed.
- If you use the freshdesk portal or the widget on the site make sure you use the right category it is very helpful. Putting your deposit issue in the new coin category will delay a response.
Hope some of these tips help.
So how much they paying ya? Also I like how BitJohn found this thread in under 7 minutes.
They are doing a lot better these days I think. I am on the way to being converted back
after having past issues.
Actually I am using them for all of my trading at this very moment.
If you are still reading this BitJohn - be ready for this massive surge.
With LOT and EAC getting crazy the servers will be under pressure
from DOGE and those as well. And who knows what else is coming this week.
Looks like China is moving some serious game to Cryptsy.
What if volume goes up 10x!? It could happen.
It went up a 100 times in November.
after having past issues.
Actually I am using them for all of my trading at this very moment.
If you are still reading this BitJohn - be ready for this massive surge.
With LOT and EAC getting crazy the servers will be under pressure
from DOGE and those as well. And who knows what else is coming this week.
Looks like China is moving some serious game to Cryptsy.
What if volume goes up 10x!? It could happen.
It went up a 100 times in November.
cryptsy sucks.
your a shill, fake user.
this is bullshit
your a shill, fake user.
this is bullshit
i agree...Cryptsy is the best!
Cryptsy's support FAQ:
Cancellation doesn't return right away
One little trick you might try is placing a very small order in the same coin pair for an amount that wont fill and cancelling it this forces an audit and may fix your issue. Try it on the buy and sell side might fix you right up.
Can you imagine if your bank lost your cheque deposit at the ATM, it just disappeared from your balance. You complain and they suggest to make a deposit of $1.00 at the ATM and it will return. Is this really an acceptable solution Cryptsy? What if you have NO funds left to do this? Seriously?!
Oh wait, you are the same guys that created an Audit option specifically for members to try and find their funds gone missing. Why do people deal with these fools?
Cancellation doesn't return right away
One little trick you might try is placing a very small order in the same coin pair for an amount that wont fill and cancelling it this forces an audit and may fix your issue. Try it on the buy and sell side might fix you right up.
Can you imagine if your bank lost your cheque deposit at the ATM, it just disappeared from your balance. You complain and they suggest to make a deposit of $1.00 at the ATM and it will return. Is this really an acceptable solution Cryptsy? What if you have NO funds left to do this? Seriously?!
Oh wait, you are the same guys that created an Audit option specifically for members to try and find their funds gone missing. Why do people deal with these fools?
Sometimes in the IT sector you need to give a workaround, i'm working in the IT sector and when something doesn't work then we try to give the users a workaround till we fixed it. I believe that above problem is fixed. At least i didn't had it for a month
The point is:
1. Our coins(money) is safe.
2. Give a good supply of coins, you can find all different type of coins, some will say shit coins, other people believe they are great coins.
3. A lot of other exchanges are afraid to put so many coin on their exchange because of slow performance. Cryptsy at least TRY and yes, sometimes it is not fast, but they try, btc-e give only investors 10 coins, come on, 10 coins when there are 150 coins or more available...
+1
Got no problems with Cryptsy at all, keep up the good work.
Had a couple of issues with balances not being updated/deposits not being credited in the past, but a quick mail to C. was all that was needed to get it sorted.
Hi to BitJohn. Thanks, mate!
(and a question, is BigVern named after the Viz character ?)
Got no problems with Cryptsy at all, keep up the good work.
Had a couple of issues with balances not being updated/deposits not being credited in the past, but a quick mail to C. was all that was needed to get it sorted.
Hi to BitJohn. Thanks, mate!
(and a question, is BigVern named after the Viz character ?)
A lot of people have been complaining about cryptsy, but for example i had a problem with my balance, something was not up to date. I've contacted the owner and AFTER 30 SECONDS the problem was fixed!!!! So i would say before posting messages like cryptsy is stealing my money or any crap like this, please first contact cryptsy directly and then you will see that he is working hard for us!!!!! When you compare to other exchanges that were released lately then i'm sure that i can say that cryptsy is the best. A lot of coins that you can choice to trade, sometimes slow, yes, but sometimes my laptop is also very slow and do i go and complain to Bill Gates all the time? No, i don't.
CRYPTSY - GREAT AND FAST SUPPORT!!!!
CRYPTSY - GREAT AND FAST SUPPORT!!!!
You're such a paid troll..... The quickest Cryptsy has ever replied to one of my support tickets is 6 days.
The only thing going for Cryptsy is that they are the only multi coin exchange that is verified and hasn't tried to hide their where about's and who they are.
i do like using cryptsy. hope they sort out the dogelag.
Cryptsy's support FAQ:
Cancellation doesn't return right away
One little trick you might try is placing a very small order in the same coin pair for an amount that wont fill and cancelling it this forces an audit and may fix your issue. Try it on the buy and sell side might fix you right up.
Can you imagine if your bank lost your cheque deposit at the ATM, it just disappeared from your balance. You complain and they suggest to make a deposit of $1.00 at the ATM and it will return. Is this really an acceptable solution Cryptsy? What if you have NO funds left to do this? Seriously?!
Oh wait, you are the same guys that created an Audit option specifically for members to try and find their funds gone missing. Why do people deal with these fools?
Cancellation doesn't return right away
One little trick you might try is placing a very small order in the same coin pair for an amount that wont fill and cancelling it this forces an audit and may fix your issue. Try it on the buy and sell side might fix you right up.
Can you imagine if your bank lost your cheque deposit at the ATM, it just disappeared from your balance. You complain and they suggest to make a deposit of $1.00 at the ATM and it will return. Is this really an acceptable solution Cryptsy? What if you have NO funds left to do this? Seriously?!
Oh wait, you are the same guys that created an Audit option specifically for members to try and find their funds gone missing. Why do people deal with these fools?
Every issues I had on cryptsy were fixed as soon as I made a Ticket for it. All answers were pretty fast !
bump
+1
+1
For those that havent seen it yet check out our wiki wiki.cryptsy.com
502 issue fixed. As far as Cryptsy being the best I agree though I do get paid. I can assure you of one thing your coins are safe there and if you do have an issue you will be gotten to.
Can you please remove Cryptsy points? We don't want them - invest in better servers/staff instead.
Simply don't use them? They cost you nothing. the investments in resources are paid for we are already able to handle three times the capacity we could a month ago and that will double this week.
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