This should speak for itself,
"Hello Devin, I want to once again apologize about the issue you are having with your iPhone 5S. Due to the circumstances of the device, we are going to issue a replacement, and the old device can be thrown away as it is a hazard. I am going to ship your replacement to the address you gave me over the phone which is the following address: [Address withheld]
If the information above is invalid, please call me back with the reference ID I gave you so we can correct it. If I don't receive a call from you, I am going to assume its correct and go ahead and ship the device. The device will be sent from our warehouse within 3-4 business days, and you should receive it in 10. Tracking will be sent to you via this email on the day we ship the device. We are also sending you a brand new charger along with brand new headphones for the inconvenience. Thank you for giving us another chance to make your Apple experience a great one!
Chris Henn
Apple Support Team
800-694-7466
Now to break down the email header.Return-Path: <
[email protected]>
...
Mon, 14 Jul 2014 15:41:26 -0400
X-Sieve: CMU Sieve 2.4
X-Spam-score: 0.6
X-Spam-hits: BAYES_20 -0.001, SPF_SOFTFAIL 0.665, LANGUAGES en, BAYES_USED global,
SA_VERSION 3.3.2
X-Spam-source: IP='
46.167.245.72', Host='
emkei.cz', Country='CZ', FromHeader='com',
MailFrom='com'
That above shows the email origin IP and what is resolves toX-Spam-charsets: plain='utf-8'
...
Received: by emkei.cz (Postfix, from userid 33)
id 3567E6B953; Mon, 14 Jul 2014 21:39:02 +0200 (CEST)
To:
Subject: iPhone 5S Replacement Request
From: "Apple Support Team" <Support@Apple.com> Notice the capitalized words
X-Priority: 3 (Normal)
Importance: Normal
Errors-To: [email protected]
Reply-To: [email protected]
Content-Type: text/plain; charset=utf-8
Message-Id: <[email protected]> Once again shows the fake email origin.
Date: Mon, 14 Jul 2014 21:39:02 +0200 (CEST)
You can't Social Engineer Apple guys 
The user's Skype handle is leakg0d and supposedly his name is Kevin.
Let me know if anyone has any questions. 
