Topic: Desperately need help on bitmex - page 2. (Read 521 times)
No, I did trading in their platform but I lost money. I didnt win ( I did trading a little bit only)
The only thing you can do is wait. I hope you get your Bitcoins back. Were you profitable on their platform? This is a big problem when you deal with offshore platform 
I don't think bitmex will scam you, even though their leverage platform is a giant casino they are a legit service. Perhaps this is just a rogue worker trying to extort you because he sees the opportunity. Give it some time as they are a very large platform and have to deal with many customers
Hi
Thank you very much for your replies
I could contact the agent in instagram.
But all I was told is please wait.
3 weeks have passed, and I am still waiting. No one replied to the ticket.
I really dont understand why they did that to me. At least, they should replied to the ticket and ask me something, but still no response.
Do you think I should attach this thread to the ticket to show them that I am desparately looking for help.
31BTC is my too much to me. I even didnt know that it could happened to bitmex. I was too naive to put all my trust in bitmex.
Thank you very much for your replies
Quote
I guess they really think you got hacked.. (otherwise you should be able to withdraw just fine? Huh)
I already replied to all of their question, including KYC but they still dont reply me. I am pretty sure that they know that I am not hacked.Quote
Do you still have a contact with them? How about identity verification? I think bitmex must do something to fix this instead of letting your account blocked forever.
I do talk to Bitmex_John ( Account on telegram) and he said that the problem is being proceeded but still, no reply at all. All I was told is please wait. I could contact the agent in instagram.
But all I was told is please wait.
3 weeks have passed, and I am still waiting. No one replied to the ticket.
I really dont understand why they did that to me. At least, they should replied to the ticket and ask me something, but still no response.
Do you think I should attach this thread to the ticket to show them that I am desparately looking for help.
31BTC is my too much to me. I even didnt know that it could happened to bitmex. I was too naive to put all my trust in bitmex.
Perhaps you could try to contact them on twitter? -- https://twitter.com/bitmexdotcom?lang=en ?
Not sure. I haven't had problems with them so far.
If they don't get back to you within a reasonable amount of time, perhaps it would be time to change your tone and get some legal action involved, although, that's really the last thing you should do..
They also list IRC on their site? https://webchat.freenode.net/?channels=bitmex
Also, about reddit, they really seem quite active on there. I see almost every question getting answered.
It might be worth to try and contact https://www.reddit.com/user/BitMEX_Haddock
Hmmmm.. This is weird though..
)
Not sure. I haven't had problems with them so far.
If they don't get back to you within a reasonable amount of time, perhaps it would be time to change your tone and get some legal action involved, although, that's really the last thing you should do..
They also list IRC on their site? https://webchat.freenode.net/?channels=bitmex
Also, about reddit, they really seem quite active on there. I see almost every question getting answered.
It might be worth to try and contact https://www.reddit.com/user/BitMEX_Haddock
Hmmmm.. This is weird though..
Quote from: https://www.reddit.com/user/BitMEX_Haddock
Yes, BitMEX will allow you to withdraw your funds if you are flagged as connecting from a restricted jurisdiction and you fail/opt out of verification.
The other two main scenarios that require verification are 2FA resets and where we suspect that a users account may have been hacked.
I guess they really think you got hacked.. (otherwise you should be able to withdraw just fine? The other two main scenarios that require verification are 2FA resets and where we suspect that a users account may have been hacked.
) 
Accounts which deals with big amounts do attract attention hence why they're prone to get flagged and be asked to submit documents. Seen lots of users who had the same problem and it's more of a thing in all exchanges, not just bitmex. It's also very sad that terrible support has become a standard when it comes to crypto exchanges - although they do vary in the extent.
I don't think bitmex' has an account here so what you can do is attach this thread the next time you try to contact their support, and basically make updates here on your progress. We're betting on how meticulous are they when it comes to their reputation so this is not a guaranteed way but should be worth a try!
Lastly is about their subreddit, it most likely got caught in their spam filter, you could message the mods about it or just straight up follow up your support ticket.
I don't think bitmex' has an account here so what you can do is attach this thread the next time you try to contact their support, and basically make updates here on your progress. We're betting on how meticulous are they when it comes to their reputation so this is not a guaranteed way but should be worth a try!
Lastly is about their subreddit, it most likely got caught in their spam filter, you could message the mods about it or just straight up follow up your support ticket.
Is it maybe because your account is new but you have huge profit from your trading so they think that you are cheating or somewhat.
Do you still have a contact with them? How about identity verification? I think bitmex must do something to fix this instead of letting your account blocked forever.
31 BTC is not a small amount of money
Do you still have a contact with them? How about identity verification? I think bitmex must do something to fix this instead of letting your account blocked forever.
31 BTC is not a small amount of money
Hi
I am new to bitmex but I am desperately need help
I created new account in bitmex earlier this month, I have put money in and trading for 2-3 days.
When I tried to withdraw money from bitmex, they blocked my account and sent me a message said that "suspicious activity".
Then a bitmex agent reached out to me, asking me to verify my Identity, asked me questions about my trading.
I have answered them all, then they told me to wait.
Now my account is blocked with 31+ BTC, I am desperately waiting for them but no one reply to me or even tell me what really happens.
I tried to post to bitmex reddit thread but my account is new, so they dont let me post the.
I really dont know what to do. 31BTC is too much for my life, and now I lose everything.
Still waiting but no one reply me.
Can anyone please help me
https://i.imgur.com/ZOhtty4.png
https://i.imgur.com/c0DSnEL.png
Has anyone had this issue before? I believe that bitmex is a big company and they will not rob my money but I really dont know what to do.
I am new to bitmex but I am desperately need help
I created new account in bitmex earlier this month, I have put money in and trading for 2-3 days.
When I tried to withdraw money from bitmex, they blocked my account and sent me a message said that "suspicious activity".
Then a bitmex agent reached out to me, asking me to verify my Identity, asked me questions about my trading.
I have answered them all, then they told me to wait.
Now my account is blocked with 31+ BTC, I am desperately waiting for them but no one reply to me or even tell me what really happens.
I tried to post to bitmex reddit thread but my account is new, so they dont let me post the.
I really dont know what to do. 31BTC is too much for my life, and now I lose everything.
Still waiting but no one reply me.
Can anyone please help me
https://i.imgur.com/ZOhtty4.png
https://i.imgur.com/c0DSnEL.png
Has anyone had this issue before? I believe that bitmex is a big company and they will not rob my money but I really dont know what to do.
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