Yes I'm a staff, I misunderstood your earlier message. I thought you meant to say that I was tasked to be a representative here, which I'm not. So I can only speak or respond to this particular case. Just wanted to check this link he shared over and over (off topic, now down the rabbit hole - might take a break from reddit)... and he's not posting all screenshots, just nitpicking conversations with my handle on them 🥹 I will reply in the main thread when I'm free. But to the user zeki/felipe, I hope you can share complete convo and deposit amounts as well. Thank you. 🫥
I am willing to provide proofs and all necessary details to support my case, but my account was completely banned, likely to prevent me from presenting any evidence. Initially, my account was merely restricted from playing. However, after the provider of the blackjack games refunded my bet—demonstrating their fairness and legitimacy—my account was subsequently banned. This action conveniently prevents me from accessing my account and the relevant information. Furthermore, I was falsely informed by you Amelia, that the provider accused me of exploitation, which contradicts their refund of the bet.
Hi zeki, we both know you have not been accused of exploiting bonus codes, moreso flash codes. The reason for your suspension is (1) multi-accounting which is clearly prohibited (also, suddenly all your duplicate accounts started sending messages asking what happened simultaneously, too) and (2)
engaging in behavior that exploits our system to obtain rank-up bonuses. Upon investigation, it was a fraudulent manner to circumvent our system, to which led you to receive rank-up rewards which led you to play more - it's not even about being lucky and winning big. Cmon, you know what you were doing.
Like I mentioned, all legitimate wins are processed smoothly. Unfortunately, your actions violate our terms and conditions.
PS, the provider did not refund your bet. It was me who advised to resolve the pending bet since your account has already been put on hold. I think that's about enough information that I can provide.
Amelia, your vague explanations and evasive responses only reinforce the perception that this is a shady operation. Here are the key points that highlight the issues at hand:
- Your reluctance to provide clear, comprehensive responses and the omission of complete conversations cast doubt on your credibility. This lack of transparency suggests that you might be hiding something.
- You claim that the provider did not refund my bet and that it was you who resolved the pending bet. Why would you do that if you mentioned to me in chat support that the provider accused me of exploitation? These contradictions undermine your statements and raise serious questions about your honesty and the integrity of your platform.
- You accuse me of multi-accounting and exploiting your system without providing concrete evidence. These are serious accusations that require solid proof, not just vague claims. Your inability to present this evidence further suggests that these accusations might be baseless.
- Banning my account and restricting my ability to present evidence appear to be intimidation tactics to silence me and avoid accountability. This is not how a legitimate, fair casino operates.
If all legitimate wins are processed smoothly, as you mentioned, then why was my account banned after a bet was refunded? This suggests that the issue lies not with my actions but with the platform’s response to my legitimate wins.
Given these points, I will be taking this matter to Casino Guru and ensuring that everyone knows about these dubious practices. Transparency, fairness, and integrity are crucial in the gambling industry, and your actions have demonstrated a severe lack of all three. This will not go unnoticed.