Topic: DestinyX Casino Scam Accusation – Unjust Ban and Withheld Winnings - page 2. (Read 519 times)

Yes I'm a staff, I misunderstood your earlier message. I thought you meant to say that I was tasked to be a representative here, which I'm not. So I can only speak or respond to this particular case. Just wanted to check this link he shared over and over (off topic, now down the rabbit hole - might take a break from reddit)... and he's not posting all screenshots, just nitpicking conversations with my handle on them 🥹 I will reply in the main thread when I'm free. But to the user zeki/felipe, I hope you can share complete convo and deposit amounts as well. Thank you. 🫥

Now you accusing me of making multi-accounts on BTC Talk?

I want to clarify the situation and provide a factual account of the events.

Firstly, I have been accused of exploiting bonus codes. However, I met the necessary wagering requirements to claim the flash codes available on Discord and Telegram. My winning streak started with a successful game of dice, followed by a significant win on slots. I acknowledge that the original games, including dice and hi-lo, are extremely buggy. For instance, hi-lo caps at 20x but allows continuous play, and card placements are often incorrect. Despite these issues, I managed to win some money on dice, which I subsequently used to play blackjack and slots. During a game of blackjack, I doubled my bet, and the game crashed. When I reported this to support, they accused me of exploiting the bonus code. Even the provider allegedly claimed exploitation, which is unfounded as they refunded the crashed hand, resulting in a $4,000 balance in my account. Following this, my account was closed, seemingly to hide the evidence. Fortunately, I recorded some of the incidents.

I attempted to resolve this issue amicably by proposing a common ground, but the casino has not provided any explanation. When I won $9,000 on the slot game "Dead or a Wild" and attempted to cash out $12,000, I had already completed level 2 verification, which was requested when I withdrew $200 previously. However, they then demanded proof of address for the withdrawal. Despite providing the necessary documentation, it seems their intent was to delay the process, hoping I would play and lose the money. Upon successfully completing level 3 verification, which is system-controlled and verifies legitimate documents, the only recourse left for the casino was to close my account to avoid paying out.

This situation is highly unfair. I am open to discussing and settling this matter, but if the casino remains uncooperative, I have no choice but to expose these shady practices. I have been a player on Stake and Shuffle for years and never had any issues

Yep, you do it right. Nicely done.

To be clear, you're not their... staff? But you're one of their chat live support team who handled the user and got curious so you decided to take a step further by creating an account here?

About tagging a user, one of the forum member [we're kinda helping each other building and supplementing the forum here] developed a telegram notifier bot where you'll get notified when your username being mentioned, but I doubt both user uses that tg bot. I think best way to approach them is to address each of them on their respective thread.

Like this, test. Thanks. Well, to make it clear I wasn't asked to be a representative. I was just curious because I'm the support who was in touch with the said player and he sent me a link to this. So of course I could leave it alone, but I feel that this post is very one-sided. And perhaps other casinos may have also experienced these types of players.

Not sure how to verify, I haven't checked with the team yet regarding the main account. Seems old if someone can email our official support address at [email protected] to get confirmation that I'm not a troll.

PS how do I tag a user here when I reply on the main thread shared earlier? zeki and filipe seem to be the same person. Hmm 🥲

Hi, you can "reply" to a user by pressing the "quote" button on the post you're trying to address. For the two other cases, it's DestinyX.com Casino - SCAM ALERT by softunis and DestinyX.com is a SCAM (FinBlox Xprotocol) by FilipeRotinaDeSucesso. I hope you can address both and clear these matters.

Rest assured that the people of the forum who oversee these cases are standing on neutral ground and very objective.

If I may add, what's needed to "verify" that you're from the casino is for the account DestinyX to made a post mentioning and confirming that you're indeed part of them that's tasked to be their representative.

Great. Sure, coin investor. Let me check this with the team and I'll reply there as well. Thanks for the help.

To get you started addressing this issue this the main account and the announcement of your casino here in this forum DestinyX.com | Where Fun Meets Betting, Gaming, and Crypto!

You should contact your head to check about the guy who open that thread, its a good move on the part of your casino to address this issue I hope things will be settled in the coming weeks because not giving satisfactory answers to this accusations will eventually lead to your casino getting a bad reputation in the gambling community and this will also become a reference in the internet on the status of DestinyX casino.

Hello,

Sorry I'm not familiar with the main account. This is a new account I created. What is Ann thread? The player simply sent me a link to this post. It wouldn't be right or ethical to post a photo of his message to support, perhaps unless he posts it. I just thought I would point out some details to respond to his "unjust" accusations.

What happened to your main account? Why don’t you reply to the thread from the account we all know is associated with the site? Or if you don’t want to  It would still  be great if we could get  the account that created the Ann thread to come here and confirm that this account belongs to them because from the way you’re sounding I doubt you have anything do with the site and probably just here to troll, but if I’m wrong a single statement from @destinyx.com can make everyone believe you.

I don't know how to reply to a user, but for holy darkness, can you share the different threads by different users? Since I only handled 1 case by this player. It could be also multi-accounting here if it's the same issue, but I'll just stick to one here if you don't mind. 🥲 Ok till next time.

Hi all. Newbie here. My name is Amelia and I'm the support who handled this case. This player has sent me a message the other day to reply to him in 2 hours threatening before he posts. I'm not familiar with the forum but went ahead and signed up. Thanks for the intro, I think I would spend much time reading here now. It's cool.

Anyway, If we are talking about evidence for this player's gaming the system and multi-accounting, I will try my best to give a detailed explanation. There are always 2 sides to the story. And please, post the deposit amounts. I'll come back next week, need to take screen time off.

Actually, I find it quite curious that I've never heard of them before [and I believe most of us here too] and suddenly there are three different threads by three different users complaining at the same time. On different boards. Not saying that they're invalid, it's too soon to determine that as we apparently currently only have too few of the pieces of puzzle, just... interesting.

They are known scammers, i'm not surprised.

Hi, I am currently having an issue with my ISP the entire day that access to several sites are unavailable for me, so I can't check your video proof myself, but I read on their ANN thread that khaled0111 said one of their allegation toward banning your account is "farming wagers for rank-up bonus rewards”.

I have no intention do doubting him at all, but I'd like to see if I can understand the situation better. And given I am currently very limited and can't access your video proof myself, can you perhaps give us a screenshot of this part of the conversation [preferably uploaded to talkimg, as even though imgbb works and I can access them, it crawled at snail pace]?

DestinyX.com | Crypto SCAM

First time though that I have heard this casino, and they have their ANN thread here and it seems that you already posted your issue with them.

But the thing is that their official representative or perhaps the owner was not active here and last login was like two months ago.

In any case, I'm not seeing how they will respond to you here, but it's good that you have warned the community about this casino. Perhaps you can go to Casino Guru or AskGamblers, as a independent 3rd party and will act as a mediator.

I've also been told that a few people got their account disabled after a big win. Wouldn't play there at all, DestinyX.com is a scam

With a name like that, it’s no surprise they took your money, almost like they’re advertising it. lol

DestinyX Scam

Hello BTC Talk Community,

Issue: Account Banned and Withheld Winnings
Money Withheld: 3996.01 USDT
Account Verification: Level 3
Number of Deposits: 7

This is my first post, but I've been a long-time member of this community, observing and learning. I haven't felt the need to post until now because of the seriousness of the situation I encountered with DestinyX Casino. I believe I have been unjustly banned from their platform, and I want to warn others who might face similar issues. Here’s a detailed account of what happened:

I have been a regular user of DestinyX Casino, and I had verified my account to level 3 which is the highest verification on their platform which includes proof of address. I deposited on July 17th and played various games, including dice, blackjack and slots. Over time, I managed to win a significant amount, including 9,000 USDT from a slot game called "Wanted Dead or a Wild" by Hacksaw Gaming.

On July 17, 2024, I contacted DestinyX support regarding a withdrawal that was taking longer than usual. I also mentioned that my game got stuck while I was playing blackjack with a large amount. Despite my repeated attempts to get a response, I was met with silence for hours. Here’s a snippet of our chat log:

10:29 PM | [email protected]: I need help with something else
10:29 PM | DestinyX: No problem! In case we get disconnected, could you please provide your email address?
10:32 PM | DestinyX: Can you tell us a little bit about what you need help with? Provide any screenshots that will help us understand it better.
10:32 PM | [email protected]: Hello, how long until withdrawal is processed? Been waiting
10:32 PM | DestinyX: Thank you. If you have any further messages, feel free to add below. We'll connect you with our team as soon as possible.
10:32 PM | DestinyX: The team will get back to you on this, our usual reply time is under 30 minutes. You'll get replies here and to [email protected].
02:38 AM | [email protected]: https://destinyx.com/games/blackjack
02:39 AM | [email protected]: My game is stuck I was playing a big amount
02:39 AM | [email protected]: Why is no one answering me
06:34 AM | [email protected]: Anyone?
12:27 PM | Amelia from DestinyX: Hello, Thank you for reaching out to us. Following a thorough review, we have determined that your account has been suspended due to a violation of our policies concerning the creation of multiple accounts and exploiting games. Such actions undermine the integrity and fairness of our platform, and we take these matters very seriously to ensure a positive experience for all users. Please note that this decision is deemed final.

I have made several deposits on this platform, and the bonuses that I supposedly abused are the flash codes that DestinyX gives on their Telegram and Discord. These codes are intended for users to play with, and I met the wager requirements to claim those bonuses. Despite providing video evidence and clear explanations, DestinyX has refused to lift the ban. Their final response claimed that my account was flagged for “farming wagers for rank-up bonus rewards,” which I firmly deny. I've been cheated and wronged by DestinyX. I want to warn others in the community about their unfair practices. If you have had similar experiences or any advice on how to proceed, please share. I am considering taking this matter to every possible review site and forum to make others aware.

Proofs
Screenshots
Please complete Verification to withdraw funds
Blackjack game stuck
This is bbcode.org!
Withdrawal of 216$ approved
Withdrawal of 200$ approved
Withdrawal of 12000$ failed
Deposits history
Verification level 3
Account stats
Bets history (Game Dice)
Bets history (Sweet Bonanza)
Bets history (Blackjack)
8300$ win on Wanted Dead or a Wild
Screenshot of conversation with support
Money unstruck from the blackjack hand before they ban completely my account

Videos
Bets history and support chat
Profile and verification
Blackjack game stuck
Withdrawal processing (Before they cancelled it)

Thank you for your time, and I hope this helps others avoid similar issues.