Did Block.io lock my wallet for 2 bitcoins? Their support is unresponsive so far

some192

newbie

Activity: 14

Merit: 0

Quote from: tharani on October 07, 2016, 12:51:02 PM

no need for a new thread , i think so cause he has explained much in here itself. , but have you mailed them try mailing them again and include important tag in your message .

yeah i am lucky they replied recovered my btc.

I have tried to mail them but still no reply. Will try again...

tharani

sr. member

Activity: 308

Merit: 250

don't piss me off or else you will see the tigress

no need for a new thread , i think so cause he has explained much in here itself. , but have you mailed them try mailing them again and include important tag in your message .

yeah i am lucky they replied recovered my btc.

some192

newbie

Activity: 14

Merit: 0

Quote from: actmyname on September 25, 2016, 04:41:47 PM

Quote from: some192 on September 25, 2016, 03:53:37 PM

Quote from: tharani on September 01, 2016, 07:17:00 AM

Block.io Team<[email protected]> Mon, Aug 29, 2016 at 5:21 AM

Please reset your password to regain access

they replied in one day , but they haven't replied anything about the hacking .

i guess they just ignored it and didn't wanna spend too much time on it.

Lucky you - I still haven't got any response from them till now... Embarrassed

Create your own thread.

Continue requesting support for information and keep us updated there. After you get back your bitcoins (or not) you should switch to an alternative source. Perhaps a desktop wallet? (You should already be using one at this point, by the way)

At the very least, having another thread prevent future potential users from accessing the site (if it does turn rogue) would help others from being in the same scenario as you.

I don't know if it is worth to create another thread, my problem is explained in previous page of this thread. I think 1 active thread could help more than 100 of inactive threads with 2 or 3 replies.

actmyname

copper member

Activity: 2562

Merit: 2510

Spear the bees

Quote from: some192 on September 25, 2016, 03:53:37 PM

Quote from: tharani on September 01, 2016, 07:17:00 AM

Block.io Team<[email protected]> Mon, Aug 29, 2016 at 5:21 AM

Please reset your password to regain access

they replied in one day , but they haven't replied anything about the hacking .

i guess they just ignored it and didn't wanna spend too much time on it.

Lucky you - I still haven't got any response from them till now... Embarrassed

Create your own thread.

Continue requesting support for information and keep us updated there. After you get back your bitcoins (or not) you should switch to an alternative source. Perhaps a desktop wallet? (You should already be using one at this point, by the way)

At the very least, having another thread prevent future potential users from accessing the site (if it does turn rogue) would help others from being in the same scenario as you.

some192

newbie

Activity: 14

Merit: 0

Quote from: tharani on September 01, 2016, 07:17:00 AM

Block.io Team<[email protected]> Mon, Aug 29, 2016 at 5:21 AM

Please reset your password to regain access

they replied in one day , but they haven't replied anything about the hacking .

i guess they just ignored it and didn't wanna spend too much time on it.

Lucky you - I still haven't got any response from them till now... Embarrassed

tharani

sr. member

Activity: 308

Merit: 250

don't piss me off or else you will see the tigress

Block.io Team<[email protected]> Mon, Aug 29, 2016 at 5:21 AM

Please reset your password to regain access

they replied in one day , but they haven't replied anything about the hacking .

i guess they just ignored it and didn't wanna spend too much time on it.

tharani

sr. member

Activity: 308

Merit: 250

don't piss me off or else you will see the tigress

also my new wallet got locked out and i have 2 fac setup , but its a good wallet with low fees but the support is worse they haven't replied in more than 4-5 months now.

i have about 0.0001 btc there almost all of my wallets get hacked but block.io is safe with two fac turned on , but the support is frustating .!!!

weeks ok but months.Huh you must be kidding me , i heard the guy who had 2 bitcoins got fast support , lol i think they only process peoples request who they can get high fees from.

i don't know and have no hope if i am ever gonna get my btc back Sad !!!

i hope i will just choose a new wallet with 2 fac for my next btc ventures.

danblize

member

Activity: 81

Merit: 10

Quote from: some192 on August 07, 2016, 03:06:20 PM

Almost 1 month trying to reach their support and nothing. No response at all and their server is not sending 2FA access code to email. Angry

This site is real scam!

Sure, if they ignore you guys, it must be a scam.

tharani

sr. member

Activity: 308

Merit: 250

don't piss me off or else you will see the tigress

i also tried to contact their support , but they never replied me i think it is their tactic or something , also a lot of my dogecoins around thousands of them hacked were transmitted to the dogecoin wallet which was owned by block.io

https://dogechain.info/address/D7EH1Vpbjx3Rxo1ntK1ZQhhCs1ZzTSatfB

this wallet is owned by block.io but when i tried to message them i never got a reply.

i don't know also i tried chatting on their free node chat , but nobody responded.

free node link - https://webchat.freenode.net/

channel - #block.io

but it is a good feature that they lock the account off in three attempts , also they have a 2 fac , which i have turned on , other wallets which don't have 2 fac are vulnerable .

the security features are good but support is very bad and late replying .

does anyone have a link for their forum topic in bitcointalk. Huh

some192

newbie

Activity: 14

Merit: 0

Almost 1 month trying to reach their support and nothing. No response at all and their server is not sending 2FA access code to email. Angry

This site is real scam!

some192

newbie

Activity: 14

Merit: 0

Quote from: LLec on July 30, 2016, 03:55:37 AM

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

you are the same person or this is another issue?
@some192

because statue has also edited first post!

I'm not the same person and this is another issue with no response from block.io support for more than 2 weeks.

LLec

hero member

Activity: 798

Merit: 501

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

you are the same person or this is another issue?
@some192

because statue has also edited first post!

some192

newbie

Activity: 14

Merit: 0

Quote from: LLec on July 25, 2016, 05:22:05 PM

Quote from: some192 on July 18, 2016, 03:48:41 PM

Quote from: Hazir on July 18, 2016, 02:09:05 PM

Quote from: some192 on July 17, 2016, 11:33:15 AM

Quote from: Hazir on July 17, 2016, 10:50:02 AM

Quote from: BellaBitBit on January 24, 2016, 08:11:00 PM

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

glad to hear it was resolved, I use them as a wallet but have not had any problems.

Best advice. Change your wallet ASAP, if you still have fully access to all of it. It will save your time and problems in case block.io will decide to *block* your account.
And believe me, they can do it almost without any serious valid reason and only because they suspect you might be dealing with something *illegal*.

That means I have lost my bits and support will never reply?

I haven't said that. I just said that keeping bitcoin in online wallet can be problematic, because you in most cases don't have direct control over your bitcoin without 3rd party system.
That is why you rely of their 'support' and they can block, suspend or ban your account basically for everything that is in contrary to their ToS regulations.

I don't know specifically ToS of block.io but I read through for example Xapo Wallet ToS and some provisions of their regulations really scared me.
Block.io should and in fact has to contact you and tell you exactly what is going on with details, if they are not doing this they are simply scammers.

Seems block.io are simply scammers - no response from support (tried to reach them by "contact us" form, email, twitter and IRC channel). Waiting more than 72 hours. 2FA is still not working, I can't access my wallet and can't use my funds. Can we report them somewhere to protect others?

Update:
More than week passed, still no any response from support... Huh

So you don't received any communications?
About report and protect others... there is this topic!
I suggest you to open another one in Scam accusation board or ask a moderator to move this one.
And second point, Maybe you need to go to local police (your own) and try at least a legal sue because behind there is some one (whit who . is and so).

Or you can try to create another account, with another IP (maybe much better a VPN) on their site and try to ask through support some general thing...
just to understand if they are on line and read the site anymore... this my 2 cents

Haven't heard nothing from them.
Local police is too lazy to start anything.

Friend tried to reach their support and got same result, seems they simply ignore all emails. Seems I lost my btc. Sad

LLec

hero member

Activity: 798

Merit: 501

Quote from: some192 on July 18, 2016, 03:48:41 PM

Quote from: Hazir on July 18, 2016, 02:09:05 PM

Quote from: some192 on July 17, 2016, 11:33:15 AM

Quote from: Hazir on July 17, 2016, 10:50:02 AM

Quote from: BellaBitBit on January 24, 2016, 08:11:00 PM

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

glad to hear it was resolved, I use them as a wallet but have not had any problems.

Best advice. Change your wallet ASAP, if you still have fully access to all of it. It will save your time and problems in case block.io will decide to *block* your account.
And believe me, they can do it almost without any serious valid reason and only because they suspect you might be dealing with something *illegal*.

That means I have lost my bits and support will never reply?

I haven't said that. I just said that keeping bitcoin in online wallet can be problematic, because you in most cases don't have direct control over your bitcoin without 3rd party system.
That is why you rely of their 'support' and they can block, suspend or ban your account basically for everything that is in contrary to their ToS regulations.

I don't know specifically ToS of block.io but I read through for example Xapo Wallet ToS and some provisions of their regulations really scared me.
Block.io should and in fact has to contact you and tell you exactly what is going on with details, if they are not doing this they are simply scammers.

Seems block.io are simply scammers - no response from support (tried to reach them by "contact us" form, email, twitter and IRC channel). Waiting more than 72 hours. 2FA is still not working, I can't access my wallet and can't use my funds. Can we report them somewhere to protect others?

Update:
More than week passed, still no any response from support... Huh

So you don't received any communications?
About report and protect others... there is this topic!
I suggest you to open another one in Scam accusation board or ask a moderator to move this one.
And second point, Maybe you need to go to local police (your own) and try at least a legal sue because behind there is some one (whit who . is and so).

Or you can try to create another account, with another IP (maybe much better a VPN) on their site and try to ask through support some general thing...
just to understand if they are on line and read the site anymore... this my 2 cents

some192

newbie

Activity: 14

Merit: 0

Quote from: Hazir on July 18, 2016, 02:09:05 PM

Quote from: some192 on July 17, 2016, 11:33:15 AM

Quote from: Hazir on July 17, 2016, 10:50:02 AM

Quote from: BellaBitBit on January 24, 2016, 08:11:00 PM

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

glad to hear it was resolved, I use them as a wallet but have not had any problems.

Best advice. Change your wallet ASAP, if you still have fully access to all of it. It will save your time and problems in case block.io will decide to *block* your account.
And believe me, they can do it almost without any serious valid reason and only because they suspect you might be dealing with something *illegal*.

That means I have lost my bits and support will never reply?

I haven't said that. I just said that keeping bitcoin in online wallet can be problematic, because you in most cases don't have direct control over your bitcoin without 3rd party system.
That is why you rely of their 'support' and they can block, suspend or ban your account basically for everything that is in contrary to their ToS regulations.

I don't know specifically ToS of block.io but I read through for example Xapo Wallet ToS and some provisions of their regulations really scared me.
Block.io should and in fact has to contact you and tell you exactly what is going on with details, if they are not doing this they are simply scammers.

Seems block.io are simply scammers - no response from support (tried to reach them by "contact us" form, email, twitter and IRC channel). Waiting more than 72 hours. 2FA is still not working, I can't access my wallet and can't use my funds. Can we report them somewhere to protect others?

Update:
More than week passed, still no any response from support... Huh

Hazir

legendary

Activity: 1596

Merit: 1005

★Nitrogensports.eu★

Quote from: some192 on July 17, 2016, 11:33:15 AM

Quote from: Hazir on July 17, 2016, 10:50:02 AM

Quote from: BellaBitBit on January 24, 2016, 08:11:00 PM

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

glad to hear it was resolved, I use them as a wallet but have not had any problems.

Best advice. Change your wallet ASAP, if you still have fully access to all of it. It will save your time and problems in case block.io will decide to *block* your account.
And believe me, they can do it almost without any serious valid reason and only because they suspect you might be dealing with something *illegal*.

That means I have lost my bits and support will never reply?

I haven't said that. I just said that keeping bitcoin in online wallet can be problematic, because you in most cases don't have direct control over your bitcoin without 3rd party system.
That is why you rely of their 'support' and they can block, suspend or ban your account basically for everything that is in contrary to their ToS regulations.

I don't know specifically ToS of block.io but I read through for example Xapo Wallet ToS and some provisions of their regulations really scared me.
Block.io should and in fact has to contact you and tell you exactly what is going on with details, if they are not doing this they are simply scammers.

some192

newbie

Activity: 14

Merit: 0

Quote from: Hazir on July 17, 2016, 10:50:02 AM

Quote from: BellaBitBit on January 24, 2016, 08:11:00 PM

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

glad to hear it was resolved, I use them as a wallet but have not had any problems.

Best advice. Change your wallet ASAP, if you still have fully access to all of it. It will save your time and problems in case block.io will decide to *block* your account.
And believe me, they can do it almost without any serious valid reason and only because they suspect you might be dealing with something *illegal*.

That means I have lost my bits and support will never reply?

Hazir

legendary

Activity: 1596

Merit: 1005

★Nitrogensports.eu★

Quote from: BellaBitBit on January 24, 2016, 08:11:00 PM

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

glad to hear it was resolved, I use them as a wallet but have not had any problems.

Best advice. Change your wallet ASAP, if you still have fully access to all of it. It will save your time and problems in case block.io will decide to *block* your account.
And believe me, they can do it almost without any serious valid reason and only because they suspect you might be dealing with something *illegal*.

some192

newbie

Activity: 14

Merit: 0

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

May I know how you resolved your problem? I have very similar problem - I enabled 2FA but their server is not sending email with code. Sent email to support but they are not answering. Tried to reach them on twitter but no activity there from 2015 same on IRC channel. Need these bits to pay my bill... Angry

BellaBitBit

hero member

Activity: 756

Merit: 500

Quote from: statue on January 24, 2016, 06:00:25 PM

resolved, thanks

glad to hear it was resolved, I use them as a wallet but have not had any problems.

Topic: Did Block.io lock my wallet for 2 bitcoins? Their support is unresponsive so far (Read 2400 times)