Allow me to point to a peepsplace thread on the subject:
http://www.peepsplace.com/showthread.php?t=429713Besides the actual details of the complaint what you can see is that in July 2013 so we're talking mid baseball season (last season) the rules were:
Pinnacle:
For grading purposes, all games must go 8.5 innings and be played to completion within 7 days of their start time for wagers to have action.
Wagers on games that are suspended or otherwise not finished on the day of game, but are finished within 7 days of their start time, have action and will be graded based on the completed game score.
BetCris:
Game must go 8.5 or more innings and be concluded with a winner determined.
Any game or event must be played to its conclusion within 7 days in order to have action on full game props. Wagers on games that are suspended on the day of the game but played to conclusion within 7 days of the start time have action and will be graded based on the completed game score.
So both Pinnacle and Bookmaker were using a rule other than the one you consider universal. Fwiw Tipico (largest in turkey) also has the same rule. Pinnacle and Bookmaker have changed their rules multiple times. It appears no one can decide how they want to handle those. Pinnacle has done it (changes) and stuck to what the rules were at the time bets were placed. Bookmaker seems to have changed them twice both in the middle dispute (second accusation of that). Now to be clear perhaps they settled the dispute and changed it. I don't know (this here isn't to accuse them - though was at bare minimum some low level support issues were had).
The point I'm trying to make is perhaps directbet has some to learn about bookmaking and rules, perhaps you as well in looking at rules and judging books off them. The baseball rule is a) fair, b) has been used at other sites - I mean was even the case at Pinnacle and Bookmaker - two large limit outs. This one is a pass. Yes DirectBet's version is the less common rule, but they are not alone. There are dozens of places action continues till when the game resumes. On that one I think you two should kiss and make up