There has been some confusing today in several World Cup bets which I would like to clarify.
The "Match Odds" bet applies to Full Time according to the match officials, plus any stoppage time. Extra-time/penalty shoot-outs are not included.
This is true for all other bets unless otherwise specified in our
Rules page.
I came one here to voice a concern. I bet on Germany to win at 1.33. (My bet ID: 1P9jywfKUi3yvZNPDtFXHHyhQfZBmTTA4C).
Germany won and I was not paid. I see your post here now (
EDIT: had not seen your post before coming on here to voice concern over wrong bet decision), but this was not made clear on the DirectBet site. There was betting line on Germany, ALgeria, and Draw. Another betting line on who would win, taking the draw out of the equation. I assumed that would be the betting line if it came down to a draw and needed a shootout to determine winner.
Further, the rule section on the site states:
Australian Rules Football
•Bets apply to regular time excluding overtime. However bets on "Finals" matches apply to regular time including overtime except for those which have been unconditionally determined or as stated otherwise in the Bet Information (e.g. half-time/full-time bets). If the game results in a tie, DirectBet dead-heat rules apply to bets on the match odds market.I read "regular time including overtime except for those which have been unconditionally determined or as stated otherwise in the Bet Information..."
There was nothing specifically noted in the betting that if a team wins in OT, but before shootout, will count as a draw and not as a win for the team that won.
Please take a look into this for me. I have placed a lot of action on DirectBet in the past few days since discovering your sportsbook site (you can check for yourself since I added my email for the Loyalty Points on every bet). I have won and lost larger and smaller bets, I don't mind winning or losing, if fair...it makes any sporting event more exciting to me. I was shocked when I checked the status on your site and it claimed I lost my bet on Germany to win after they won. The betting was not clear. DirectBet has owned up to the clarity issues. I kindly request that you take a look at my account and this bet, in particular, and either refund the bet due to DirectBet's lack of clarity (as I would have not placed this bet in the first place at such low odds if it would have been clear that a pre-shootout win could not count as a win). Or, pay out the bet as a winning bet, since I placed it, in good faith, believing that and win outside of a shootout would be a win.