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Topic: Discussion: Disappearing coins on poloniex (Read 2061 times)

full member
Activity: 308
Merit: 100
December 20, 2017, 03:21:26 PM
#32
Hi,

Yesterday Polo had a super big lag (think ~2-4pm CET), then trading start working again, all looked.."ok'ish", my coins were still there. But when i logged in again ~1 hour later, my BURST coins were just-gone. Nothing in the transaction history, nothing in withdrawl history. Which is good i think, at least it does not look like "my account was hacked". According to the trollbox, i'm not the only one affected, from what i got it looks like "a random bunch of users lost a random bunch of coins in different currencies", but it sounds like its always "all coins gone" or nothing.

Anyone else affected? Not that it helps in bringing the coins back, but as Polo-Mangement is super quite about this (only announcement was "we are under heavy DDOS atm" on twitter), i would like the have a feeling if its "just me + handful of people from the trollbox" or much-more users.

change exchanger if you still experience the problem the transaction here is so easy so if you experience a problem that is so hard that's the difference in easy and hard here in crypto like the example of your problem in poloniex for me that is good exchanger but base on your story you need to change your exchanger now because of that kind problem your coins gone like scam so the answer in that is none.
full member
Activity: 231
Merit: 101
December 20, 2017, 09:33:46 AM
#31
withdrawl
Complete
DGB
3400.92545139

2017-12-20 09:42:49
Address: D9LYnafb4rdAWtvxYVRrtxwdJRNcNY3pep
Txid: 9d3df2d2a7c6d16436cc6eec49441d06b2c0d686369c29ab6e5376dadfcfe49c

This txid has not beed shown on digiexplorer  it says no such matching records foun . Also it has non confirmation not even shown on deposit screen if you have any idea pls help I wrote to polo but still no answer. Also after that I withdraw another trasaction
Complete
DGB
103.19590909
2017-12-20 12:38:30
Address: D9LYnafb4rdAWtvxYVRrtxwdJRNcNY3pep
Txid: f0b66b0cccc4ceddc7a63359347f5b03a68631ea7ea3d9465606b4bd0f2fd742
As this is 100dgb it goes very quickly and also can be checked at digiexplorer What is going on where is my 3400 dgb?
full member
Activity: 184
Merit: 100
It looks like they instrumentalized the method.
They claim DDOS and call margins on auto liquidated positions.
What a scam! They had all the time in the world to fix their system.
Happens regularly now after bull runs, mainly on XRP.
Anybody still trading there doesn't deserve much pity.
legendary
Activity: 1652
Merit: 1088
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newbie
Activity: 12
Merit: 0
"The stop-limit issue has been resolved. We're in the process of crediting stuck/missing balances that resulted from the issue."

My coins are back. Lost ~25% meanwhile..meh. Still better than nothing. But this was really creepy.
newbie
Activity: 4
Merit: 0
Has anyone got any positive response from the support? Disappeared 1 BTC on Saturday using STOP LIMIT. Cry
legendary
Activity: 1540
Merit: 1011
FUD Philanthropist™
If this is legit, I am sorry for your loss, please contact support @ Polo.  BUT....newbie account?  Loss claims?  I've traded on Polo since it started and have NEVER had a problem.

And yet your account here is 1 month old ?  Cheesy

Yeah contact support, as much as you want to hate them for their problems they won't start stealing your coins for no reason, that would kill the site in record time.

As long as you contact them there is pretty much zero chance you will get screwed over.

WOW another ultra super noob telling us all how it is  Cheesy

and yet more of them.. such as user "ppc.pt"

I find it odd there is an army of noob accounts quick to run here and say this is "FUD"  Roll Eyes

Anyway..
This will get moved even though mod's here are a bit lenient..
There is a service discussion section guys.
If you looked there you may find 100 topics like this..

Sometimes i report topics for being in the wrong section but i think some deserve a bit of exposure.
At least at first..
This will almost for sure get moved out of ALT main though guys.

And i have not used Polo in a year or two so i have no idea what is going on.
Good luck.. don't use them as a bank Wink
newbie
Activity: 58
Merit: 0
all my XRP are still. i have no problem Smiley
sr. member
Activity: 1190
Merit: 306
Its getting more fishy by the hour, withdrawals have to be "approved manually" now, put off for 48 hours, for several coins
Reminds me more and more to mintpal, crapsy ... as if they simply don't have the funds anymore.

Many people lost a fortune, couldn't close margin positions, while trading for other people obviously went on, for whales probably.
I could assume they got squeezed trading against their customers.
I'm not gonna deposit a single coin there anymore, pushing everything to Bittrex.
I never left anything on any exchange since the mintpal disaster.

Heres a keyword analysis of the trollbox
http://rorobo.com/poloniex/search_chat.php?q=withdrawal
I rarely do trades, though I do have a polo account.  Never had a problem with them, but after reading this and other threads...I'm really reluctant to use them.  We've seen so many exchanges turn out to be scams that it's difficult to trust any of them.  OP, I do hope their customer service people get back to you.  They currently have a good reputation and seem to be solid (complaints on this forum notwithstanding), so you should get your BURST back.  Goodspeed, my friend.
full member
Activity: 144
Merit: 100
I've been on Poloniex from day one and I never run into problems. Hope everything get solved though.
newbie
Activity: 2
Merit: 0
Lost my AMP coins the same way, stop-limit order triggered and coins are gone to nowhere, no record in my transaction/trade history, nothing...  Huh
hero member
Activity: 616
Merit: 500
yes this has happened before many investors lost fortunes coins disappearing this has never happened to me before but there's something fishy
hero member
Activity: 700
Merit: 500
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I have already sent out all of my altcoins from polo to bittrex to remain in safe side because we may heard really bad news about them in near future. They may get into similar situation like bitfinex, i don't think all their claims about DDOS attack on their network is true. They may be trying to make profit with insider trading.
hero member
Activity: 798
Merit: 506
If this is legit, I am sorry for your loss, please contact support @ Polo.  BUT....newbie account?  Loss claims?  I've traded on Polo since it started and have NEVER had a problem.
That's why Op stated and ask others if they also experience it, and look like many people say the same thing. Maybe DDoS problem or Poloniex cannot afford all of those transactions or whatever it might be. When you want to withdraw what belongs to you and it can't be processed and there's no any explanation, what would you think? better to use other trading platform for now.
legendary
Activity: 1652
Merit: 1088
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Some people on Reddit are reporting the same thing:

https://www.reddit.com/r/BitcoinMarkets/comments/6az4sx/people_trading_on_polo_read_this/

It seemed to be mainly linked to margin trading.

My advice to people: Polo obviously can't handle the volume, so start trading on other exchanges, and steer clear of Polo till they resolve their issues. Check the number of users online (always shown at the bottom of the Polo site) - if it is over 25,000, the site starts to get laggy, so don't even bothe to log in, do your trading elsewhere.
hero member
Activity: 826
Merit: 501
I also having a problem in the withdrawal issues in the poloniex im already started thinking that it is a scam my withdrawal takes 3days still waiting for approval after 3 days the withdrawal get cancel and back in my account i already contack the support but there is no reply i just started using poloniex and all of my fellow bitcoiner say it not a scam and it legit and then this happened.
full member
Activity: 184
Merit: 100
Its getting more fishy by the hour, withdrawals have to be "approved manually" now, put off for 48 hours, for several coins
Reminds me more and more to mintpal, crapsy ... as if they simply don't have the funds anymore.

Many people lost a fortune, couldn't close margin positions, while trading for other people obviously went on, for whales probably.
I could assume they got squeezed trading against their customers.
I'm not gonna deposit a single coin there anymore, pushing everything to Bittrex.
I never left anything on any exchange since the mintpal disaster.

Heres a keyword analysis of the trollbox
http://rorobo.com/poloniex/search_chat.php?q=withdrawal
member
Activity: 84
Merit: 10
Am I the only one that never had an issue with Poloniex ? Lol... These guys spreading the panic are really really funny
newbie
Activity: 16
Merit: 0
If this is legit, I am sorry for your loss, please contact support @ Polo.  BUT....newbie account?  Loss claims?  I've traded on Polo since it started and have NEVER had a problem.

Yes, this really did happen. Ive traded on poloniex for years as well and never had a problem. Yesterday after buying Ripple I set my STOP-LIMIT and all my coins vanished. No trace of the transaction. Poloniex disabled STOP-LIMIT feature shortly after. Ive had a ticket in for 19hours now. Still no coins or reply. You'd think poloniex could at least make a statement about the issue on twitter.
hero member
Activity: 1106
Merit: 503
BabelFish - FISH Token Sale at Sovryn
In the trollbox an mod just said that they are having issues with ETC wallets, but working on it. Seems also to be related to the delay of deposit + withdrawls.
Maybe its not just ETC. Some people report they lost BTC, for me it was BURST.

Thank god it hasnt happened with me, hope to get all these issues with polo as their service is good and solve users problem and refund the coins in case of lost with some of their internal problems.
Contact their service and you will get your BURST back.
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