Topic: Does Bitpay have serious problems? (Read 359 times)

So after 29 days of waiting they responded by returning your money, but what about the goods that you tried to buy with your payment, did they waited for you with reserved goods or what?
Because if there is some kind of sale going on and i decide to buy something that cannot end well for me after almost one month of waiting without clue what is happening with my payment.

To give an update:

After 29 days I finally received a response from Bitpay yesterday. It says


They asked me to provide a refunding address. So I did. Today I received the payment excluded by 0.001 BTC fee. My problem is resolved now.

Actually, that would make Coinpayment a proper crypto gateway if that's really the case. The problem with Bitpay and payment processors like them is they're not at all helping Bitcoin gain adoption. If anything, they're preventing it, since they're giving a way for merchants to NOT accept Bitcoin, and yet still access the Bitcoin user market. As you can see now, they're running into a lot of problems, which the Bitcoin user is always going to have to pay for.

BTW, there are a few issues I've seen now regarding Bitpay no longer accepting transactions despite being confirmed on blockchain. This user's issue (https://bitcointalksearch.org/topic/m.28550578) seems to suggest they're not even accepting direct wallet payments now, instead, requiring you to go through some kind of payment portal?

Bitcoin's supposed to allow people to pay directly to each other, this is just ridiculous, if true.

Edit: after checking they actually do fiat settlement to US and Euro merchants.

Coinpayments is for hosted wallet solutions and general payment gateway for cryptocurrency ("buy now" buttons, shopping carts, and things like that). They aren't an actual payment processor like Bitpay. They can't convert coins to fiat, so it's not a merchant alternative for Bitpay. But as a consumer, I'd like to see them succeed.

There are other payment processors like Coinpayments:

https://www.coinpayments.net/

which accept alts.

Bitpay's problem is that it is bitcoin only and they never imagined that the mempool backlogs could get so big and thus didn't have processes in place to deal with that.

Hopefully Bitpay will see the light and enable alts.

Is there a decent alternative for Bitpay?

We apologize for the long delay in follow-up. Bitcoin has grown a lot in 2017. This resulted in doubling the number of support inquiries we get, so it takes longer to get back to our customers...

Of course, there is - it is called Bitbay, it offers the same features that Bitpay has. It takes care of handling and processing bitcoin transaction for business clients.

There is this Bitpay open source fork that I found at reddit: https://btcpay-server-testnet.azurewebsites.net/

"BTCPay Server is a free and open source server for merchants wanting to accept Bitcoin for their business. The API is compatible with Bitpay service to allow seamless migration."

I stopped using Bitpay. I still do not have a reponse. After almost three weeks.

I recently used Cointed, a registered company in Austria, which uses a payment solution in cooperation with Swiss Crypto Group. Very smooth processing, zero confirmation payment.

Is there a decent alternative for Bitpay?

I stopped using Bitpay. I still do not have a reponse. After almost three weeks.

I recently used Cointed, a registered company in Austria, which uses a payment solution in cooperation with Swiss Crypto Group. Very smooth processing, zero confirmation payment.

Is there a decent alternative for Bitpay?

Is there a decent alternative for Bitpay?

On the 22nd December 2017, I bought a product on a shop which accepts Bitcoin payments via Bitpay. The value of the purchase was 0.2 BTC or around $2800. I sent the transaction with 540 Sats/Byte since the Bitcoin mempool was already full. A few minutes later the Bitpay invoice showed that payment was recognized but that it was not confirmed yet.

It needed eight more hours before the transaction got confirmed. However the invoice still showed it was not confirmed. As it did after 10+ confirmations. I was a little bit confused. Two days later the payment still was recoignized but still not confirmed according to the invoice (blockchain showed 50+ confirmations). Then the invoice was suddently archived. It says I should contact the merchant for more information. So did I. However the merchant said he has never received a payment from Bitpay.

On 25th December 2017, I submitted a ticket to Bitpay to clarify the issue. I provided all required information.  I received a confirmation email that they are very busy and that an answer can take up to 3 business days. So I waited without getting an answer. On 1st January I submitted a second support ticket. Between the submission of both tickets I contacted Bitpay Support on Twitter two times without an response.

When I look at the blockchain, I see that my Bitcoins have now been moved through multiple addresses. Since these addresses have high balances, I suspect that they somehow belong to Bitpay.

After almost two week I still do not know what happened to my Bitcoins. Does anyone have similar problems with Bitpay?