Topic: Don’t deposit on Bitstarz - scam (Read 8083 times)

If a customer complains about a casino on a public forum this can negatively impact their SERPs, I think the casino has the right to show evidence to prove that the customer is at fault or making a false claim.

Since you have a 4+ years account on this forum, i guess you're already aware about the accusations wrote about the casino in subject and even if you're aware a simple google search is enough to make spot out the current reputation of the casino.
My advise to you is to make a complaint about the casino on askgambler which have resolved issue like this in the past.

Honestly, 98% of all gambling site are against the use of an IP or VPN which was been used to claimed free spin, promo etc to be used again and what they usually did in this situation is frozen the user account and funds.
Try out the site i told and i wish best of luck.

Hi, i would like some advice from people with my current issue with bitstarz. While i should add i did get a copy of documents ready to be sent but don't even know if it will help besides the issue iv lost alot of trust in the crypto world holding such doc's as below.

My situation: Used to use bitcoin at the very start years ago, When i began bitcoin i made the mistake of using my real details for stuff like casino's and mining like i normally did for account not involving bitcoin. A little after i found several accounts of mine including non related bitcoin attempting and some successfully gaining access too. I used a few different passwords and nearly all of which used for bitcoin ended up being the ones accessed and listed under haveibeenpwned password checker. Now i am only saying this for the obviously new account created here (i have an positive account here created 4+ years ago.) that least for now dont want to include into this bullshit scenario.

The issue: I've made 3 small deposits over the time of the account: 0.021452740 ETH, 0.00429106 BTC, 0.113098470 ETH. All the ETH is lost and barely gave me a run.. While betting bitcoin however i had some luck and did get the balance up to i think 3 times of my current balance - i should have made the withdrawal then but couldn't help myself   .  I canceled one withdraw to leave a little balance on my account and finally made ther final withdraw for 0.015btc (about doubling my original deposits). 3Minutes later asked with a email to verify my identity.. I thought maybe it was an error as back in the day i thought bitstarz was completely anonymous, after a chat which i can include the transscript and looking at what i can find on the help site i discover

and

After some read ups i found bitstarz having some issue's mostly with people exploiting there bonus's which was one main reason people getting hit up with verification issue's. I should include i didnt take a single bonus except while i was waiting for the withdraw i made decided to play through some level up bonus which i beleive i gained 0.0016btc. I should also add my reason for privacy is not for shitty sign up offers.

To finally end this - after finding first quote i did begin to wonder if a login from a shared browser that did originally have its i think free vpn inbuilt (opera) turned on from whatever countries raised this? ( I got a error at one point upon a level up that this ip address has already claimed free spins ) - This being said ill happily forfeit 0.0016btc made at THE END of my winnings that no way contributed to any of my original winnings. I post on an old thread after my findings of maybe bitstarz isn't as trust-able as it used to be years ago - and feel this is simply a hit because my account is in a positive if i make the withdraw. It's an amount for me that would would mean alot during lock down - i understand its issues with bonus's but i cannot see any reason not using should get a crypto only account hit like this for a tiny withdraw. Ill add too upon account creation iu used my old nickname and partial part of my first name Douglas but already advised that the last name may or may be not a direct match to identity doc's.

..
.. yep!

They are very polite and nice when you are not winning.
If you win they suddenly become arrogant to defend any coin that is supposed to leave house.

Seeing how bit starz customer service is not trying to help an unhappy customer and is instead trying to blame everything on the customer, i would stay far far away. Even if the customer is in the fault, you must not leak private data and also try to shame him on a public forum. If customer service continues like this, then this company is for sure a sinking ship. I made an account just to comment on this because i was appalled at how rude customer service was...

Right! No one would ever block or hold your funds if you did just follow up the rules and not violating any of it.Multi-accounting is a very common violation on any casino/gambling sites.OP told them 1 week earlier as being stated if it does then its better to show up some proofs that he had informed them on such situation before that big winning happen.Its a thing to be considered for sure.

But was there really a case of multiple account from your end? If yes then I think you are fault for trying to outsmart the system and at the end you were stuck in the web. You cant completely call them scam when you didnt play by the rules.

Yes, if he really win and follow the rules of sites he deserve to recieve his winning payment.

Thank you for the warning, but have you done any research before making a deposit here? There is so much quality service, why did you choose to deposit money here? No misunderstanding, I am not writing to denigrate you, but I cannot understand why you made such a mistake. Thank you again for the warning, it was a useful title so many members would not lose their money in vain.

Seems like you have a concrete evidence mate?the I think this is the right time to raise a flag for this site as I have checked there are many issues have been thrown to this gambling site yet they didn’t make some clarification and action to settle the problem,this kind of site must not be tolerated and must be stopped .file a right complaint and let the others do the rest

Said bitstars' shill...

I've cashed out a few times from Bitstarz without any problems. If you're legit then the casino will be too.

Total waste of time scam this site is. I signed up because they give you 20 free spins. I roll my 20 free spins into $2k and now they refuse to pay.

My account showed that I was able to withdrawal all my winnings so I opened a withdrawal request. 0.23157BTC

After all, I had won 40x my initial bonus which was the terms to withdraw your winnings.

Imagine my surprise when I went to check on my withdrawal and my account had been closed. (Why?) So I contact support and am told that I need to make a deposit to withdraw (weird) so I agree to do that and they reactivate my account, well and I’m glad I didn’t get to do it before asking more questions. Because then they had FRAUDULENTLY ALTERED MY BALANCE BACK DOWN TO 5 mBTC (something like 0.0005BTC) and then told me that’s the maximum they allow you to withdrawal from a promo balance... which is rather odd that you’d have to win 40x to withdrawal 1/40 of what they give you.

Don’t offer free play if you’re not willing to pay the winnings.

Since my balance said AVAILABLE TO WITHDRAW ... which it never did until I did the 40x I had already told my wife I had won the money... because I did, the owners just got mad that I did and refused to pay because I don’t have a gambling problem and wasn’t willing to gamble it all back.

It meanwhile turned out that their white label construction has no legal basis!

While the conversations from @bitstars.net were fairly civil, sans the near-privacy exposé in their screenshot, the responsible thing to do in this situation would have been to allow the user to withdraw their winnings, and then close their account. That is unless, of course, fraud or cheating was committed, which hasn't been proven by the operator of the casino.

As per the BitStarz Terms & Conditions, it states:




The user here obviously had multiple accounts, but if they, in fact, did reach out to you via your support, then they obviously did read this term and attempted to do things the proper way.

I don't know who's to blame here, but as an outsider looking in, I will say that the behavior not to pay this user (and subsequently banning their account), unless the user gamed or cheated the system, is a bit more "shady" than the user violating T's & C's in creating more than one account. Yes, it's against your terms. But now that this issue has been made public, you could have gained more credibility and clout from having allowed the withdrawal and then closing the user's account.

That's just my 2 cents.

This entire conversation could have been done in personal messages, while the player is in clear violation I don't understand the rules. They don't want you to have more than one account and won't pay if you win in another account but they very nicely allow the deposits to take place in multiple accounts. I feel if not the winning amount then his deposit should be returned along with interest. I'm not the best person to say this, but considering so many red on their profile it's kind of risky to play isn't it? I agree with Boxxob here, there're so many casinos out here, and each time you open their thread someone complaining but at bitdice I rarely seen complaints but make a decision for yourself.

What lead you to deposit and play at Bitstarz?

It is their scam tactic! BitStarz.com SCAM! 2800$ stolen on Bitcoin Casino

Well said.

I hope Mike takes this to heart.

He probably will not. (I've put a bunch of effort into trying to have reasonable conversation with him - I'm pretty sure it was all a big waste of time)

But maybe he will?

BitStarz may not be completely dishonest but that doesn't mean someone should play there. The need for verifications, doubt whether you will get withdrawals because of a simple mistake etc. aren't something that belong to crypto gambling.

I'm very biased but I don't think it's completely unjustified to suggest BitDice to people. We might not have all the fancy bonuses BitStarz does but what bonuses we have come without gimmicks.

I never had a issue on Bitstarz. "Mike" was always helpful with me, and never had more than 1 account. Never had to wait over a few hours on even the free play winnings withdrawls, and I made some I call big wins. Upwards of $3-$500. To some that may not be big, but it was to me. But anyways, I've won several (over 3) times on free spins and withdrew came no issue. Maybe its a casino thats going downhill. No idea. Will be watching in the future for sure.