Topic: Duckdice Reputation Thread - page 2. (Read 942 times)

I'm actually in agreement here that it should never be ok and I understand from that time (i joined a few months after we had already stopped the deposit bonus following this) it wasn't the intention to be predatory, and more just a very naive oversight at the time (i genuinely believe that though I would not expect for one moment for any critical thinker too actually believe that regardless sadly)

I would actually welcome some additional feedback for people to see how we're running our current deposit bonuses;

https://duckdice.io/bonuses?modal=wagering-bonus-choose&bonusHash=692a53da85

they're much more favourable with the ability to cancel with your initial commitment intact, (obviously still forfeiting any profits), with varying but reasonable wagering coefficients (mitigated with higher house edge) 35x 2.7% and a max win per bet of the bonus amount.

It basically is an aim at the delicate balance already alluded to, it's extremely difficult to find a level playing field for both player and casino with these types of offerings but we've found our new format to be much more favourably viewed.


I am extremely happy you found the time to add your feedback and discuss it, it's exactly the purpose thank you.

Bobstone
Live Support for DuckDice

 

Usually all casinos don't offer the option to cancel deposit bonus , and any balance won  is withdrawable once the wagering requirements were met .  Basically 5 years ago when we did our first deposit bonus ,  the cancellation policy was that if you cancel the deposit bonus without finishing the wagering requirements , you forfeit the balance ( deposit + bonus ), while the user was informed 2 times before cancelling it that this would happen , this was a thumble on our part ,  and we quickly re-worked the terms of the deposit bonus so that this never happens again . ( we also refunded the user 2 btc ) .  Since then we conducted deposit bonuses  around 50+ times without any issues,   but because  of that first incident , our reputation suffered greatly here .  So while I know the negative feedbacks are hard to take back , especially since Lauda left the forum and Zepher sadly passed away ,  we'd like at least to manage to address all issues in a constructive way and hear the community's oppinion on how we can improve going forward.

Yes, but that shouldn't have happened no matter what their pop-up window displays. The casino can't just take your real money just because you stopped wagering bonus funds. His bonus going to 0 is Duckdice's wrong setup because the player didn't lose the money by betting. If I understood correctly, they admitted this mistake and fixed it.

If the player lost part or all of his funds, my view of this case would of course have been completely different. However, he won, he didn't lose.

I think Duckdice found a suitable compromise by refunding the 2 BTC. If we knew what the Bonus T&C were that the player agreed to at that time, it would be easier to comment on whether or not he had a right to claim any part of his 1 BTC winnings.

I don't think returning 2.5 BTC would have been better. I assume that's not according to the deposit conditions. The whole point of a deposit bonus is to make you wager more (and increase the chance to lose). It's no charity, it's designed to give the casino an edge, not the player. If the conditions aren't met, the user can't withdraw winnings. What if the user would have lost instead of won? He wouldn't be allowed to keep his 2 BTC that way either.

I believe you're correct up to this point^^



But when he cancelled the bonus, his balance went to 0:


There actually is a scenario where this would be acceptable, now that I think of it.  If his balance at any point dropped more than the amount of the deposit, then it would be a fair argument that after cancelling the bonus the player is not entitled to anything.

Regardless, if a player does something stupid like turn their balance into 0 without actually gambling, and he immediately comes to support to say "this is not what I meant to do", imo there's never a situation where it's ok for the Casino to say "sorry, thats our money now".  

If you leave the possibility of that happening, no matter how dumb someone would have to be to do it, it's going to happen.  - and so now you basically have predatory terms as a revenue generator for your business - which is never ok.  And by never ok, I mean that's my opinion.

But again, this is 5 years ago and they've admitted their mistakes in the past.  I've got issue #2 response on deck, I almost skipped to the "We accidentally rained 3 btc per user" issue but decided to go in order....stay tuned.



Not at all, open thread for a reason.
  

I just read the original accusation case and this is how I see it. I hope TwitchySeal doesn't mind other users posting their feedback and opinions.

Ozafejyw782 made a deposit of 2 BTC. The 100% deposit bonus credited him with another 2 BTC as a bonus.
Ozafejyw782 now has 4 BTC in his account, and if I understood correctly, he was able to make bets with those 4 Bitcoins. Is that correct?

He made a few bets and managed to win one extra Bitcoin. He now has 5 BTC as a balance, but he still hasn't met the wagering requirements, which means he can't request to withdraw those coins. At one point, he gives up and wants to withdraw everything. His original 2 BTC, the 2 BTC as bonus, and the additional 1 BTC of profit that he earned with help of his original deposit + the bonus.

Duckdice obviously won't allow it because the bonus rollover requirements haven't been fulfilled. I don't think Duckdice acted wrongly unless their TOS and Bonus TOS stated that the player has the right to cancel the rollover requirements at any time, and that he would be credited with the money he won until that point. I don't think that was the case, was it?

The issue was resolved by returning the original 2 BTC deposit. That's OK. But there is one more issue. The player can obviously not be allowed to withdraw 5 BTC. He can also not be allowed to withdraw 3 BTC (2 BTC original deposit + 1 BTC of earnings) because that 1 BTC of extra profit came thanks to wagers made with the bonus funds as well. But if he played with his own 2 BTC as well, shouldn't he be allowed to withdraw winnings that would represent the profit he would have made if he placed wagers only with those 2 BTC? In this case, instead of 1 BTC of profit, only 0.5 BTC. Maybe that would have been the most optimal solution.

So thread doesn't get over run with sig spam and a couple trolls with lots of accounts.

Hi there , TwitchySeal created the thread  , he's not related to duckdice in any way whatsoever , but we agreed on self moderation , just in case we get bot spammed , we had some issues in the past with this where our threads were constantly attacked/trolled by a user creating multiple accounts , so Twitchy will have complete control over deleting any troll messages.    As duckdice representatives we have no control over what comments are on the thread, which I believe is the right way to do a reputation thread.

What I don't quite understand is why this is a self-moderated thread. If you want to discuss in an objective and unbiased way, a self-moderated thread is not the right way, unless you convince me otherwise, I don't see it.

If by some chance I get this comment deleted I will open another thread to discuss this.

Just posting from our official duckdice account that the main body of the thread was indeed written by DuckDice, and posted on our behalf by TwitchySeal — we have done so in the hope a self-moderated thread allows for the creation of a platform for people to properly assess what we do as a casino without the additional worry of signature campaign posting clogging up the thread, as well as generally allowing a good conversation to be had.

Bobstone and Kirito89 as our support members will be the ones primarily handling questions, but this thread is actively monitored by all our team in hope of learning from you as the community what we can do better, and what we are doing right.

Thank you so much for taking the time to interact with this.

The original accusation on the forum:  (https://bitcointalksearch.org/topic/duckdiceio-scam-and-shady-behavior-2022797)
My Response


Mishandling a multi-account situation in private messaging: (https://bitcointalksearch.org/topic/idiots-warning-duckdice-5369223)
My Response


Scam accusations involving pending reviews: (https://bitcointalksearch.org/topic/duckdiceio-scam-me-5144652)

The 3.11btc rain per user bug: (https://bitcointalksearch.org/topic/duckdice-reward-scam-5090388)

Nomercy lossback: (https://bitcointalksearch.org/topic/they-paid-me-25k-usd-as-a-loseback-in-total1-so-its-6-loseback-5364266)

Richardo30  aka Screwing1000 aka multiple other bitcointalk accounts , aswell as duckdice accounts: (https://bitcointalksearch.org/topic/duckdiceio-5381469)

Last week a mod from Duckdice.io reached out to me to offer $100 in exchange for looking into and commenting publicly on some accusations that were made the site.  They were very explicit that they only wanted honest feedback and I'm convinced they aren't just looking for someone to shill for them.  I agreed, they paid me $100 in btc yesterday and today I received what you see below.

For the record: I know very little about Duckdice.io .  Never played there, never made an account, and (someone correct me if I'm wrong) I'm pretty sure I've never even posted in any thread related to them.  All I really knew about them is that they're a dice site that's been around for a while, they have (had?) a signature campaign with orange signatures, and there were a couple scam accusations against them.  Before the last couple days I didn't know any of the details surrounding any of these accusations. 

Since they already paid me, they owe me nothing, and all I owe them is my opinion on the accusations below, (which I'll get to one by one in the thread) so I hope the perception of any conflict of interest is minimal.

Without further adieu...

---

---

---

---

Local Rules:

- All responsibility for any decision to remove or not remove a post falls on me (TwitchySeal), not Duckdice.
- No signature spam.  If your post smells like sig spam I'll delete it.
- No derailing.  The topic is duckdice.io issues.
- If I ask you not to post in the thread anymore, then don't.
- If you have a 1xbit advertisement in your signature don't post in this thread.