You thread has a lot of unnecessary that makes your main goal not clear here. What exactly do you want to achieve on this thread because you clearly admit that you give a negative review against Duelbits which is why the support contact you. I don’t see on the proof about the promised reward but rather just a regular statement of offering you bonus once there is available and not a specific bonus tailored for you.
How come this is an evidence to backup your claim. You play different games which means you have different rakeback to get due to house edge discrepancy. Also Duelbits bonus consist of "others" category that means of different bonus that you join. The bonus amount of other user even though he has lesser wager volume than you means you should get higher rewards. It still depends on the game you are playing and the bonus both of you avail.
I appreciate your feedback and the opportunity to clarify my objectives with this thread. The primary goal here is to highlight the discrepancies I've encountered with Duelbits, particularly regarding unfulfilled bonus promises and a lack of transparency. I did indeed post a negative review on Duelbits' Trustpilot page to bring attention to these issues, which led to the support team contacting me. My aim is to seek a resolution and ensure that my concerns are addressed appropriately.
I understand your point about the different games and their respective house edge and rakeback percentages. However, the crux of the matter is the significant disparity between the rewards promised based on my substantial deposits and wagers and the actual rewards I received. The comparison with another user who engaged in live games but received higher rewards despite lower wager volumes highlights the need for a fair and transparent bonus system. While Duelbits' bonus structure includes various categories, the core issue remains the unmet bonus commitments based on my activity on the platform.
Here is my post from April raising concerns about duelbits again.
Here is my rant on duelbits, back in Jan I had an issue with my live game for $100.
I made a review on trust pilot, they said I was not their customer and flagged the review, however after sending the necessary documents, my review as made live.
Later, they reached out to me offering the $100 refund and explained the situation was handled poorly and I changed my review on trust pilot.
It was a trap, I am sure they had read my posts here. After that, I deposited close to $6k, with no bonuses.
I changed my trust pilot review as well since they don't offer me any bonuses no matter how much I deposit/wager, I have lost crediblity with them.
Just lettting people know that when you are about to reach your VIP level, till you reach there will be no bonuses, no matter how much you deposit.
That done, I'd like to know if you can perhaps give us more evidences to the email and the snipped chat. Same like Wapfika, I can't find anything from their team that promised a bonus. All they say was that they'll offer you a bonus when they have any available. There were no mention that they guaranteed a bonus if you keep playing.
Further, you said, "Duelbits reached out directly, offering sincere apologies and the prospect of a resolution." But I can't find it on any of the screenshots you uploaded, they apologizing and a prospect of resolution. And about subscription, is there any backing up evidence for this claim? All we can see for this matter is they acknowledged you unsubscribed, but no proof that you never unsubscribe, so we're at he-said-they-said situation here unless you can provide more context.
Perhaps you can provide us with those things I mentioned to make things more clear?
Thank you so much for embedding my posts from the album, I think I tried embedding them but it said it was not allowed?
"Promised Bonuses: While Duelbits did not explicitly guarantee bonuses, the expectation arose from my extensive activity and deposits on the platform. This understanding was based on my interactions with their support team and my consistent engagement.
Direct Outreach and Resolution: Regarding the direct outreach and offer of the resolution, here is an excerpt from Duelbits' acknowledgment of my review on Trustpilot [https://www.trustpilot.com/users/63c23af00965aa0012e843d4]. While they acknowledged my review, specific issues such as Freebie Friday and unsubscribing from promotional emails were not addressed.
Subscription Claim: Duelbits' support team did suggest that I had unsubscribed from bonuses and rewards. However, I want to clarify that I did not initiate this action. You can find evidence of this in our email exchange [https://imgur.com/a/SqBZln0], which indicates my continuous engagement with their support team and my desire to resolve the bonus issue.
Freebie Friday: The absence of Freebie Friday coupons between March and May, despite my active engagement, does raise questions.
It is quite evident that Freebie Friday was active until May, as confirmed by Duelbits' support. Furthermore, they claim I unsubscribed from promotional emails on May 25, yet there is no proof or recollection of such an action on my part. This, along with the discrepancy in bonuses compared to my wagers, raises concerns about fairness and transparency, they literally shadow banned me because I raised my voice on trust pilot.
I agree that the screenshot or evidence that Duelbits indeed apologize is very important It strengthens your concern and allegations that they are doing something wrong on your account and You are not treated fairly here resulting in your losing bonuses.
When it comes to the say they say issue, the casino always has the upper hand because most of the time they have their terms to depend on or rely on and they always have the right to not tell the other party of their decision.
"You're absolutely right, and I appreciate your understanding of the situation. It can be quite challenging when it comes to these he-said-they-say issues. However, I'd like to share an email response from Duelbits' Joao that might shed more light on the matter:
https://imgur.com/a/SqBZln0This email exchange highlights their position on my unsubscription from marketing emails, which they claim happened on May 25th. Let's assume I did unsubscribe from the emails. However, my core question remains unanswered: Why were no bonuses provided during my peak activity from March to May? It seems like an excuse for not treating me fairly, considering my significant activity and deposits during that time."