Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 209.

FanEagle

legendary

Activity: 2884

Merit: 1117

Leading Crypto Sports Betting & Casino Platform

Quote from: Slow death on October 15, 2022, 04:05:29 AM

Quote from: FanEagle on October 13, 2022, 12:59:42 PM

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

and of course VPN will create problems, imagine the following:

you create an account at a casino, your country is not on the list of restricted countries but it happens that you have always used VPN since the day you created an account at the casino and one day you earn a lot of money and the casino asked for KYC, you deliver KYC but in the proof of residency appears in your real country and the IP record in your casino account says that you are in another country, so the casino will not pay you anything, they are not even obligated to pay you because in the TOS of all casinos they are clear: you must give real information and when they talk about giving real information they are including that you must enter the real country casino, even if you talk about VPN the casino is not obligated to understand your story they will just comply with their TOS

I assume you could always say "I am from nation A and live in nation B" if you have to, but there is no reason to fool a casino, it's just VPN usage to remove the possibility of getting tracked, hence even if anything bad happens and casino doesn't pay up, I do not put too much money into it. At no point in time, I ever have money in any casino that would make me upset if I lose it all together, they could block all of my profits or deposits and I would be fine.

I take that risk because the other risk of me being tracked is bigger problem for me, I just dislike it that much. I could turn 50 bucks into 5000 dollars and they can refuse to pay me, and I will be fine for it, just for the fact that they won't know where I am and can't track me. But that's personal preference.

BitcoinHunt3r

legendary

Activity: 2954

Merit: 1155

Leading Crypto Sports Betting & Casino Platform

Quote from: Eureka_07 on October 15, 2022, 11:35:23 AM

Quote from: Coin_trader on October 15, 2022, 10:39:34 AM

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

Usually in every casino they activate a rating for support agents so if you or I don't like the service from support just give 1-3 (stars) then they will get a warning
Ideally I always give 5 stars if I am satisfied with the service and explanation of the agent, this way will help them/agents get reputation ++
If the casino does not use an agent or third party, another way we can use is to take a screenshot and send it to the admin email.

Eureka_07

sr. member

Activity: 1764

Merit: 260

Binance #SWGT and CERTIK Audited

Quote from: Coin_trader on October 15, 2022, 10:39:34 AM

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

Coin_trader

copper member

Activity: 2800

Merit: 1179

Leading Crypto Sports Betting & Casino Platform

Quote from: Renampun on October 15, 2022, 07:31:00 AM

customer support has become one of the important things in a platform that provides services, especially the gambling business. it's not wrong to employ people who can respond to user complaints within 24 hours.
I have ever worked for 1 year in customer support in an e-commerce company, so I understand the importance of responsive CS. I'm sure duelbits developers and owners understand that.

Same experience to me. We have multiple accounts on different e-commerce platform and social media accounts and all of them receives 500+ message per day each about inquiry of customers for there purchased. Missing them to reply for about 1hr will result to negative rating on my shop. I think Online casino has a worst time dealing with there customer inquiries since gamblers attitude is very aggressive and sometimes irritated since most of there concerns is money related.

People will never under how they feels handling tons of complaints in timely manner unless they experienced it first hand.

Renampun

sr. member

Activity: 2338

Merit: 365

Quote from: babygun on October 13, 2022, 07:38:30 PM

Quote from: Solosanz on October 13, 2022, 09:29:08 AM

Quote from: Betwrong on October 13, 2022, 07:08:36 AM

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

customer support has become one of the important things in a platform that provides services, especially the gambling business. it's not wrong to employ people who can respond to user complaints within 24 hours.
I have ever worked for 1 year in customer support in an e-commerce company, so I understand the importance of responsive CS. I'm sure duelbits developers and owners understand that.

Beparanf

hero member

Activity: 2856

Merit: 783

Reward: 10M Shen (Approx. 5000 BNB) Bounty

Quote from: worle1bm on October 15, 2022, 03:00:51 AM

Quote from: FanEagle on October 13, 2022, 12:59:42 PM

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

There’s a lot of issue before that involves VPN there’s a high risk that you will encounter a problem later on if you are using VPN. Some of the frequent issue before was you might be link to other account on that same casino if you use a VPN with shared public IP. Many accounts before that become freeze after being accused of having multiple account due to the IP sharing due to the use of VPN. And most of the casino doesn’t allow VPN to play in there casino even though you are using it for privacy.

Slow death

legendary

Activity: 3164

Merit: 1127

Leading Crypto Sports Betting & Casino Platform

Quote from: FanEagle on October 13, 2022, 12:59:42 PM

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

and of course VPN will create problems, imagine the following:

you create an account at a casino, your country is not on the list of restricted countries but it happens that you have always used VPN since the day you created an account at the casino and one day you earn a lot of money and the casino asked for KYC, you deliver KYC but in the proof of residency appears in your real country and the IP record in your casino account says that you are in another country, so the casino will not pay you anything, they are not even obligated to pay you because in the TOS of all casinos they are clear: you must give real information and when they talk about giving real information they are including that you must enter the real country casino, even if you talk about VPN the casino is not obligated to understand your story they will just comply with their TOS

Quote from: worle1bm on October 15, 2022, 03:00:51 AM

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

with all casinos operating under license and governments pressuring them to require all casinos to ask for KYC so using VPN is not good, you put yourself in a position where you can lose all your money the day you are asked for KYC

worle1bm

full member

Activity: 1834

Merit: 166

Quote from: FanEagle on October 13, 2022, 12:59:42 PM

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

Many use VPN for the same purpose that they don't want to get tracked because you know how risky it could be if some authorities keep track of your activities and they could put pressure on you afterwards for many reasons so it's better to use these services and play over casino and many regions don't have gambling restrictions and you can play without VPN also but yes to bump your IP you can do the same.

zuzie

sr. member

Activity: 1470

Merit: 256

Quote from: Eternad on October 14, 2022, 11:45:12 AM

Quote from: zuzie on October 14, 2022, 10:51:33 AM

Quote from: Pamadar on October 14, 2022, 04:04:05 AM

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

Of course customer support is one of the priorities in every casino every user definitely needs it it's just not at the same time

By the way, no one talks about this Friday promo code? I mean free credit $5 which is always awaited including me Grin

Just want to be sure whether it has been sent or indeed I am not the lucky one just curious.

Other user already received this reward last week (https://bitcointalksearch.org/user/beparanf-669148) but it still depends on when do you regularly received your code because it's somehow has a pattern base on other player previous testimony here. I'm still not receiving this kind of reward even though I'm a regular player before and now inactive for more than a month just to receive this promo just like what you have.

I guess this promo is already over for new users.

Those who have received this bonus in the past weeks will definitely get it again in the following week although not regular because their email is on the list
While for new users it is uncertain because there are no new users who confirm here, if there really is a possibility that people will abuse it by creating more accounts.
I also wonder there is no activity in the telegram usually we get a bonus when we have a wager.

Lucasgabd

legendary

Activity: 2506

Merit: 1113

There's no need to be upset

Quote from: ryzaadit on October 12, 2022, 06:40:07 PM

Quote from: Webetcoins on October 12, 2022, 05:59:22 PM

-snip-

Indeed

VPN can be allowed, but not for passing the restricted blocked using a service only. The problem, I don't like VPN because living in the most third country with a bad internet. If using VPN gonna make a lagging especially playing a slot.

I most the time, change my internet. Because some of other provider still not blocked the site.

not all VPNs will provide a big lag to internet speed, it varies
usually choose a good provider and you'll be ok, avoid free versions

and about using VPNs for casinos, I'd advice not to, depends on the ToS

Eternad

hero member

Activity: 1260

Merit: 607

Leading Crypto Sports Betting & Casino Platform

Quote from: zuzie on October 14, 2022, 10:51:33 AM

Quote from: Pamadar on October 14, 2022, 04:04:05 AM

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

Of course customer support is one of the priorities in every casino every user definitely needs it it's just not at the same time

By the way, no one talks about this Friday promo code? I mean free credit $5 which is always awaited including me Grin

Just want to be sure whether it has been sent or indeed I am not the lucky one just curious.

Other user already received this reward last week (https://bitcointalksearch.org/user/beparanf-669148) but it still depends on when do you regularly received your code because it's somehow has a pattern base on other player previous testimony here. I'm still not receiving this kind of reward even though I'm a regular player before and now inactive for more than a month just to receive this promo just like what you have.

I guess this promo is already over for new users.

zuzie

sr. member

Activity: 1470

Merit: 256

Quote from: Pamadar on October 14, 2022, 04:04:05 AM

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

Of course customer support is one of the priorities in every casino every user definitely needs it it's just not at the same time

By the way, no one talks about this Friday promo code? I mean free credit $5 which is always awaited including me Grin

Just want to be sure whether it has been sent or indeed I am not the lucky one just curious.

Pamadar

legendary

Activity: 2982

Merit: 1028

Quote from: babygun on October 13, 2022, 07:38:30 PM

Quote from: Solosanz on October 13, 2022, 09:29:08 AM

Quote from: Betwrong on October 13, 2022, 07:08:36 AM

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

babygun

sr. member

Activity: 2142

Merit: 254

Quote from: Solosanz on October 13, 2022, 09:29:08 AM

Quote from: Betwrong on October 13, 2022, 07:08:36 AM

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

passwordnow

hero member

Activity: 3066

Merit: 577

Leading Crypto Sports Betting & Casino Platform

Quote from: worle1bm on October 13, 2022, 01:38:35 AM

Yeah it can be used in some cases like to avoid tracking of your IP address but most of them use it to bypass the area restrictions and play over these casinos but if so is the case use Paid service because the free ones don't provide you that much security and IP bump.

Yes, there's a tendency that when you use a free VPN than a paid one, you might use an IP that has a bad record from where you use it like in Duelbits.

Quote from: worle1bm on October 13, 2022, 01:38:35 AM

So take all the measures and if possible don't break the rules in order to play smoothly.

As long as it's for that purpose then there's no need to worry about and before doing that, ask if it's allowed. AFAIK, I've read before here that it's allowed but don't abuse it.

FanEagle

legendary

Activity: 2884

Merit: 1117

Leading Crypto Sports Betting & Casino Platform

Quote from: worle1bm on October 13, 2022, 01:38:35 AM

Quote from: ryzaadit on October 12, 2022, 06:40:07 PM

VPN can be allowed, but not for passing the restricted blocked using a service only. The problem, I don't like VPN because living in the most third country with a bad internet. If using VPN gonna make a lagging especially playing a slot.

I most the time, change my internet. Because some of other provider still not blocked the site.

Yeah it can be used in some cases like to avoid tracking of your IP address but most of them use it to bypass the area restrictions and play over these casinos but if so is the case use Paid service because the free ones don't provide you that much security and IP bump.So take all the measures and if possible don't break the rules in order to play smoothly.

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

Beparanf

hero member

Activity: 2856

Merit: 783

Reward: 10M Shen (Approx. 5000 BNB) Bounty

Quote from: salad daging on October 13, 2022, 09:53:31 AM

Professional response is what gambling users like the most if they have a problem don't have to wait for an investigation from the technical department to announce it but as far as we know support is just trying to figure out the problem and then it will be passed on to technicians which makes us wait longer for know the results.
Customer service will definitely provide good communication but in terms of the usual problems they take some time although sometimes they want to be faster what I expect, but for me if customer service can solve it well then I stay at the casino.

Customer service usually just answer general knowledge issue about the casino but all technical concern will always be forwarded to other department to check your account. I’m not expecting a know it all customer service but what is important to is they are available and approachable anytime that I have a concern so that they can answer or forward my concern immediately. Having in my mind that my concern is already being handle is good for me compared to other casino that have a customer support but can provide a decent answer or has a very slow support to reply to concern.

abel1337

legendary

Activity: 2492

Merit: 1145

Enterapp Pre-Sale Live - bit.ly/3UrMCWI

Quote from: Betwrong on October 13, 2022, 07:08:36 AM

Quote from: Slow death on October 08, 2022, 01:32:33 AM

Quote from: worle1bm on October 05, 2022, 02:41:21 AM

~

in my opinion, casinos need to train their employees in the support department, for example, the ideal would be the following:

the casino would hire 5 support employees who had programming knowledge, how a casino works from the code, games and frequent problems and then the casino would submit these employees to training that would consist of: knowing everything about the casino, casino TOS , fees and time of withdrawal, deposits... everything!

with that, when a customer had a problem, the support guy wouldn't need to forward the problem to the technical department, he would be able to say what is happening with the customer's account and only when it was to solve the problem and that support would forward it to the department technician. what has been happening is that the support guys are people who seem to know nothing about the casino

I strongly agree with this approach. I'm not sure about the number of the trained support employees though. Maybe a big casino needs more of them, but even then it's worth doing.

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

Casino who has a good support will usually have an advantage given that there are many gamblers that are not satisfied with the support and going up straight here or on other site that they can put their bad experience about that certain casino or worst they can post a scam accusation about the issue they are having. New gamblers surely won't play on a casino just because they have an excellent customer support but it makes current players want to stay more knowing that there will be someone to help them whenever they have a problem with the casino.

salad daging

hero member

Activity: 1624

Merit: 791

Bitcoin To The Moon 📈📈📈

Quote from: Solosanz on October 13, 2022, 09:29:08 AM

Quote from: Betwrong on October 13, 2022, 07:08:36 AM

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

Professional response is what gambling users like the most if they have a problem don't have to wait for an investigation from the technical department to announce it but as far as we know support is just trying to figure out the problem and then it will be passed on to technicians which makes us wait longer for know the results.
Customer service will definitely provide good communication but in terms of the usual problems they take some time although sometimes they want to be faster what I expect, but for me if customer service can solve it well then I stay at the casino.

Solosanz

hero member

Activity: 952

Merit: 662

Quote from: Betwrong on October 13, 2022, 07:08:36 AM

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

Topic: Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals! - page 209. (Read 109996 times)