Yes, they use the same timezone here in the forum. In the past few days of playing here just to receive free spins, I have never experienced losing it because I used it all before it expired. Because after I wager 50 coins, I claim it and use it immediately. Now I stopped playing here because I ran out of coins, I only want tickets for now so far. Maybe when their representative reads this issue here, they will help you. I have not been able to give feedback on their support because I have not been able to contact them. I haven't had a problem here yet. I hope they give you a clear answer soon.
I think you just need to keep playing the game again and make a deposit to enjoy the game at this gambling place and try to find problems that might occur, because until now I think the duelbits has a good response and there are no long-standing problems.You cannot enjoy the game if you are worried for something's that's why it's good to have a clarification on some certain queries running on his mind and I can't blame him if he have doubts since for sure we will do the same if we are not comfortable but since he's unto that maybe the best thing to do is to contact their support since they are the right person to contact whenever we have questions and clarification.
