Electrum problem | Bitcointalksearch.org

Pmalek

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Quote from: hosseinimr93 on August 07, 2022, 02:24:55 AM

How did you do the verification? Did you send an image from electrum watch-only wallet window?

If you create a watch-only wallet with Electrum and go to the "Receive" tab, there is no address field visible as in the example the exchange shows on its website, here. That's logical because you can't generate a new address by importing a different BTC address. If you go to the "Addresses" tab, the imported address is visible there and it's the only address you can see. Maybe he took a picture of that, held up his ID and passed the verification. The exchanges' support might not be knowledgeable enough about watch-only wallets to notice that something was wrong or they didn't pay attention. The "imported, watching only" notification in Electrum is also a sure sign that it's not a standard wallet if they looked.

The question on everyone's mind is how the hell did OP get this address he submitted to the exchange? His reply that it's the same company could suggest that he copy-pasted the address from his bitmymoney account, a transaction was made from his account to the same address, but the coins somehow got lost somewhere. I don't even know if this is technically possible.

@pogona
Can you explain in detail everything you did from the moment you started playing around with Electrum and bitmymoney? Every detail could be important. Mention everything.

DireWolfM14

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Quote from: gunhell16 on August 27, 2022, 12:39:18 AM

My first question to you dude is,

Why didn't you read the thread before posting?

gunhell16

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Quote from: pogona on August 05, 2022, 03:58:26 AM

Hi people,

I am a verry big noob when it comes to bitcoin.
So i bouht some bitcoin, an startet a wallen named wallet_1.
Dropped al my coin to a specifi address on that wallet and worked, al my ballance was theren.
Then i noticed the wallet was read-only for some kind of reason so accidentally deleted the adress....
Now what?

Blokchain says:

This address has transacted 5 times on the Bitcoin blockchain. It has received a total of 0.00670692 BTC ($154.98) and has sent a total of 0.00111431 BTC ($25.75). The current value of this address is 0.00559261 BTC ($129.23)

How can i retreive them?

Thanks in advance

My first question to you dude is, Where did you buy Bitcoin? what exchange is this? Did you download Electrum to your desktop or mobile phone? Did you create a wallet in electrum and after you created it, did you save the private key or seed phrase of your bitcoin address?

Because if you have saved everything important to the electrum dude in the standard category, even if the address has been deleted, it can still be resolved. But if you don't save it, it's impossible to recover it. It's a shame that it costs a lot, it can actually help a lot.

hosseinimr93

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Quote from: khaled0111 on August 08, 2022, 11:38:53 AM

- OP provided an address which he doesn't own (got it from somewhere!)

According to their website, users have to prove the ownership of the withdrawal address.
If OP doesn't own that address, then the question is how he/she was able to prove its ownership.

Quote from: khaled0111 on August 08, 2022, 11:38:53 AM

- OP backed up the wrong wallet

This is very likely.

Quote from: khaled0111 on August 08, 2022, 11:38:53 AM

- clipboard malware (unlikely but still possible)

I agree. It's very unlikely.

khaled0111

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Quote from: LoyceV on August 08, 2022, 04:54:19 AM

Quote from: pogona on August 06, 2022, 10:56:03 AM

Their response;

~ Shipping is therefore always at your own risk.

Is this a translation error, or did they really say "shipping"?

From the context, I believe what he ment to say is that they won't be held responsible and there is nothing they can do if you provide a wrong receiving address.
And, tbh, the support agent seems to be willing to help. Therefore, I believe the service is legit and the problem is not on their side.
There are few possibilities here:
- OP provided an address which he doesn't own (got it from somewhere!)
- OP backed up the wrong wallet
- clipboard malware (unlikely but still possible)

LoyceV

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Quote from: pogona on August 06, 2022, 10:56:03 AM

Their response;

~ Shipping is therefore always at your own risk.

Is this a translation error, or did they really say "shipping"?

Quote

Bitmymoney Support

Any chance you speak Dutch? Does it make it easier to discuss this in your native language? If so, you can post in Nederlands (Dutch).

hosseinimr93

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Quote from: pogona on August 06, 2022, 05:20:00 PM

Same company.

I am sure you are missing something.

I just visited the website you bought bitcoin from to see how it works.
According to what I read on the website, for withdrawing bitcoin, you have to send them an image to prove that you own the withdrawal address.
How did you do the verification? Did you send an image from electrum watch-only wallet window?
Didn't you send an image from exodus wallet? That may be why they referred to Exodus in their response.

nc50lc

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Quote from: pogona on August 05, 2022, 03:58:26 AM

I am a verry big noob when it comes to bitcoin.

With all your misunderstandings in everyone's reply, I think this quote is the main issue here.

The first thing you need to learn is: "Bitcoin doesn't work like a bank"
Addresses aren't issued by a main server, it's created by your wallet based from your private keys from your seed phrase.
If you just imported an address and not generate it from a private key or seed, you'll end up with a read-only (watching-only) wallet.
Without the private key of an address, a person cannot spend from that address. (it's labeled "watching-only" for a literal reason)

Your wallet is not like a bank account either, that's only a storage for your private keys/addresses and the necessary features to spend and/or receive bitcoins.
There's no copy of it in any server, it's solely stored in your PC or Phone.
So, the developers don't have access to "your wallet", that means that they can't do anything if you ever lost your funds while using the wallet.

pogona

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Quote from: hosseinimr93 on August 06, 2022, 12:02:19 PM

Quote from: pogona on August 06, 2022, 11:45:29 AM

i didnt know exodus existed.....

So, you didn't say anything about Exodus when contacting their support. It's weird. Because in the response, they talked about Exodus keys.

I have read all the previous replies, but I still don't know what exactly happened.
You bought bitcoin. Then you provided a bitcoin address, so they can send you the fund. Right?
Where did you get that address from?

Same company.
Why dont they just provide them?

hosseinimr93

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Quote from: pogona on August 06, 2022, 11:45:29 AM

i didnt know exodus existed.....

So, you didn't say anything about Exodus when contacting their support. It's weird. Because in the response, they talked about Exodus keys.

I have read all the previous replies, but I still don't know what exactly happened.
You bought bitcoin. Then you provided a bitcoin address, so they can send you the fund. Right?
Where did you get that address from?

pogona

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Quote from: hosseinimr93 on August 06, 2022, 11:25:11 AM

I'm more confused now.
Where did you create your wallet? Exodus or electrum?
Maybe, you created your wallet in exodus and then imported your address into electrum. Am I right? If so, you need the exodus wallet file or the 12 word seed phrase.

i didnt know exodus existed.....

hosseinimr93

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I'm more confused now.
Where did you create your wallet? Exodus or electrum?
Maybe, you created your wallet in exodus and then imported your address into electrum. Am I right? If so, you need the exodus wallet file or the 12 word seed phrase.

pogona

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Quote from: hosseinimr93 on August 06, 2022, 09:15:47 AM

Quote from: pogona on August 06, 2022, 06:18:00 AM

I bought it from a leading company.

If the only thing they gave you is a bitcoin address, you've been scammed.

Quote from: pogona on August 06, 2022, 08:52:25 AM

thats so weird, i wrote down every seed every time i used bitcoin.

It's not weird at all.
If you have the seed phrase or the private key, you can spend the fund.
If you have neither the seed phrase nor the private key, you are not the owner of the fund. Every one can create the watch-only wallet you have.

Their response;

Good afternoon Dennis,

I understand that you are very concerned, we have tried to help you to the best of our knowledge, but we also suspect that you have been the victim of a scam and that you may not have your own keys to the Exoduswallet.

If this is the case, we cannot do anything for you. Money sent over the blockchain can never be retrieved. Shipping is therefore always at your own risk.

Perhaps you could give us some explanation as to what exactly happened. In your first verification photo we see an English whatsapp message to someone in the background, where you indicate that you have done something wrong.

We may be able to help you if you could explain exactly what happened. Then we can and will of course be happy to help you further.

Sincerely,

Blackbird

Bitmymoney Support
[email protected]

hosseinimr93

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Quote from: pogona on August 06, 2022, 06:18:00 AM

I bought it from a leading company.

If the only thing they gave you is a bitcoin address, you've been scammed.

Quote from: pogona on August 06, 2022, 08:52:25 AM

thats so weird, i wrote down every seed every time i used bitcoin.

It's not weird at all.
If you have the seed phrase or the private key, you can spend the fund.
If you have neither the seed phrase nor the private key, you are not the owner of the fund. Every one can create the watch-only wallet you have.

pogona

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Quote from: Charles-Tim on August 06, 2022, 01:31:16 AM

Quote from: pogona on August 06, 2022, 01:00:44 AM

Okay just imported the addresses I found in the blockchain
Coins are back.
NOW it's read-only how send them to another address?

As has been explained above, you can not spend from the watch-only wallet. You have to import the 12-word seed phrase. Create a 'standard wallet' by clicking on the standard wallet and importing your electrum wallet seed phrase, instead of importing the address you can not spend from as it is a watch-only wallet. If you import the seed phrase and you see zero balance, that means you do not have the seed phrase of that wallet.

thats so weird, i wrote down every seed every time i used bitcoin.
Is the wallet name reklevant since i deleted it the first time?

Lucius

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Quote from: pogona on August 06, 2022, 06:18:00 AM

That's a bold statement.
I bought it from a leading company.
I'll share your 2 cents, see what they have too say

You bought something that you obviously don't understand, because otherwise this situation wouldn't have happened to you. Your public address by itself means nothing, in order to be able to control the Bitcoin you bought, you need to have a private key from that address - and you stated that you did not generate the seed (Electrum), so I ask a logical question - did you buy Bitcoin, or did you buy a Bitcoin address?

As for the "leading company", even if it is legitimate, their responsibility for what they sold you ends once the Bitcoin is in your (non-custodial) wallet.

pogona

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Quote from: Lucius on August 06, 2022, 05:01:14 AM

The OP admitted that he did not create the wallet with the seed, so to me this all seems like that classic scam in which someone bought Bitcoin, but in fact he bought an address that shows him the balance in a watch-only wallet. I think that there are a lot of Bitcoin owners who think they own it, but only when they want to spend it do they realize that something is wrong.

That's a bold statement.
I bought it from a leading company.
I'll share your 2 cents, see what they have too say

Lucius

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The OP admitted that he did not create the wallet with the seed, so to me this all seems like that classic scam in which someone bought Bitcoin, but in fact he bought an address that shows him the balance in a watch-only wallet. I think that there are a lot of Bitcoin owners who think they own it, but only when they want to spend it do they realize that something is wrong.

LoyceV

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Quote from: nc50lc on August 05, 2022, 05:59:06 AM

"wallet_1" is the default wallet name of the second wallet that you've created, perhaps that seed phrase is only for the first wallet "default_wallet".

This makes sense.

Quote from: ?? on ??

Quote from: hosseinimr93 on August 05, 2022, 04:00:06 PM

Did you generate the seed phrase by yourself?

i did not

I'm not sure if you misunderstood the question: if you didn't generate the seed phrase, who did?

Quote

just removed the wallet because i thought it useless...

If you don't have the seed phrase, your only other chance to regain access to your Bitcoins is if you can recover the wallet from your computer. You'll need recovery software for that, and the more your use your hard drive, the smaller the chance of finding it back.

Charles-Tim

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Quote from: pogona on August 06, 2022, 01:00:44 AM

Okay just imported the addresses I found in the blockchain
Coins are back.
NOW it's read-only how send them to another address?

As has been explained above, you can not spend from the watch-only wallet. You have to import the 12-word seed phrase. Create a 'standard wallet' by clicking on the standard wallet and importing your electrum wallet seed phrase, instead of importing the address you can not spend from as it is a watch-only wallet. If you import the seed phrase and you see zero balance, that means you do not have the seed phrase of that wallet.

Topic: Electrum problem (Read 490 times)