I AM TROLLING?
I'm glad you posted the screenshot, so I don't have to do it and anyone can see that:
a) we always responded within 24 hours timeframe
b) I told you that you can check if the transaction was broadcasted on blockchain.info
c) you never told us what is this problematic transaction that holds your business, otherwise we would check it for you on blockchain.info if you are not capable of doing it by yourself
d) you are demanding a fix (not an answer, but A FIX!) after 48 hours which is ridiculous -- even the biggest IT companies like Apple, Microsoft, Google can't and won't provide this kind of support to their end costumers
e) you are putting off the solution because 2 of 3 developers have to debunk your accusations on the forum instead of working on the problem
FWIW This is my last post on this topic here as I am putting you on my ignore list to protect my mental health. I am sure most of the people that will read your posts will do the same. I will leave the communication with you to our support team which is still learning but is already very capable at handling difficult individuals.
A) 14 hours is not a good time frame when you have such a small user base. As well as I posted the EXACT line and error which should be a quick fix sorry but transaction parser in javascript isn't that hard.
B) I have been checking but how do I know if the transaction will/will not be broadcasted after the problem is solved? That is the whole question which I still have gotten an answer. Also Slush was recommending that I use a program, that doesn't even support trezor at all.
C) I have actually mentioned it many times, but what does business transactions have over regular stuck transactions there should be no difference.
D) I can call apple microsoft and get a straight answer. Also this isn't a bug it is pure laziness.
E) I am not putting off any solution, the solution was to use a program that doesn't stable support trezor. That is horrible service sorry.
Thanks for putting me on your ignore list as this shows that you can't answer my question and response. Also your support is very unprofessional and rude. I want my situation taken care of now, since my reputation IS AT STAKE, but I guess that means nothing to you.
I also not removing my trust feedback from any accounts that are associated with trezor as I am clearly seen they need to plan better and NOT DO LAZY coding.
A) You claim you are a software developer. You should know that you are just wrong. Bug fixing time does not depend on how simple it seems to somebody, or whether you know the line, where the bug is. It depends on how difficult the fix is. Now you have the opportunity to fix this small bug yourself for 100USD. Grab it.
B) You can check if it was broadcasted. If it was you may be sure, it will not be re-broadcasted. If it was not broadcasted, then your single choice to "prevent" it is to spend BTC from that particular address. You can do that on Trezor by simply sending ALL your BTC from that particular account to a new address. That is, of course, provided your transaction history is not broken. Thus there is perfect chance to fix A) and claim a double-win for you.
C) You want your answer for problem B) but you never answered which particular transaction is in question. If you request answers about a transaction, but you don't say about which one, then nobody can answer you.
D) If you find error in Win (and I'm sure there are still plenty, you are just not so lucky to find one) then I would like to see how the communication with the Win support would go.
E) Let me remind you, that what you have bought is a device that works fine. What does not work for you is the web wallet. The disclaimer on the page says: "MyTrezor is a FREE service provided for Trezor owners." You did not pay anything for the web wallet. If you wanted to have support for the wallet, you should have waited for a company that would sell you wallet with Trezor support with a support. You are demanding support for something you get for free and you are yelling at people about it. That's not a good way to achieve something.
