It is possible this guy I know was using some vpn and this could be the reason he couldn't access eXch website.
Our DDoS mitigation techniques don't involve IP blocking at all, since we operate a Tor HS and relying on IP blocking to stop attacks there is not possible. We use same techniques to protect our clearnet infrastructure, also because DDoS attacks we get come from Tor exit IP ranges and we don't block Tor IPs just to stop these attacks, unlike many other services do.
I can't go in details publicly on what we do exactly because we get DDoS attacks almost everyday by someone who reads this thread and they could use this information to bypass our protection. I say this with a full confidence because we had a very powerful DDoS targeting our systems some minutes after posting the Lightning Network announcement.
Please open a ticket or write an email at support@exch[at]cx to resolve reachability issues. We won't leave anyone without a proper resolution.
Rest assured that someone using VPN is not a reason for their reachability issues with us.
This was our QR imager truncating large strings which was the case for LN invoices, which got a fix already. Thank you for reporting this.
Exch.cx is a very cool, simple and easy to use swap exchange, if the coins you want to swap is on their list of supported coins, i don't see a reason not to use it: They don't collect kyc, they don't aggregate utxo's for LTC and BTC, they don't cooperate with LE, they also don't log ip addresses, good for privacy and can even stand in as a mixer, etc.
[...]
It's great you have highlighted most important points of our service that are often forgotten in reviews. In fact, we are a unique service that has its own liquidity and is Tor-friendly, doesn't cooperate with LE and has a zero logs policy. All our closest competitors (these who actually own their liquidity and are not resellers) attack Bitcoin's fungibility by using third-party coin scoring services and carelessly feeding LE on illicit[1] data disclosure requests.
[1] I use the term 'illicit' because when LE send data disclosure requests to exchanges, they almost never rely on court decisions and instead make direct pressure forgetting that governments they work for forgot to denominate crypto as a financial instrument and provide proper legislation, which makes all these requests illicit.