The customer service of fairproof is satisfactory, however, my experience was not so good.
1. I deposited those 0.5BTC to get the bonus, but I only found the get bonus button didn't work.
2. It's impossible to withdraw, always "Invalid Data".
leewhat,1. I deposited those 0.5BTC to get the bonus, but I only found the get bonus button didn't work.
2. It's impossible to withdraw, always "Invalid Data".
Contact form is official communicating channel of Fairproof.
Your first email was replied less than in 30 minutes.
That cookie issue was on your side. Usually we don’t disclose user’s permanent link due to large amount of fraud attempts. But in this case luck was on your side.
Your second email was replied less than in 30 minutes.
You successfully received your bitcoins.
All the cases was solved less than in 30 minutes.
Why are you writing about your issues here but not in contact form on fairproof.com?
You’ve lost your money and blame Fairproof. If you had contacted us, your withdrawal issue was solved.
As a rule only high rollers can receive Bad Luck bonus. But today we are on your side. But little angry too.
Please send your permanent link via contact form.
Good Luck!
Hi fairproof,
As I said, your customer service is quick and responsive, but why can't I tell people my experience playing on your site?
1. I know that the cookie issue might be on my side, so I didn't blame you for that, but I didn't touch anything about it, I have very limit knowledge about cookies, I don't know why it was cleared.
2. I made a deposit of 0.5BTC just for the bonus, but when it appeared on my balance the bonus button didn't work at all, isn't that disappointing?
3. I tried to withdraw but it always told me "Invalid Data", yes I lose the money by myself, but what's the point to win on a site that you cannot withdraw?
Thank you for offering the bad luck bonus, but I always play by the rule, so I don't need that, just keep it.
Good bye.
leewhat,
We've studied your case. Your withdrawals were automatically blocked because of tons of fraud attempts.
Usually our customers contact us and withdraw their money. If they play by the rule an do not cheat.
I'm a little angry because all your issues was solved fast but you didn't contact about withdrawals.
Next time please contact us about any issue.
We are really trying to make the perfect lottery and customer service.
Good Luck!
