Topic: 💥🔥Fairspin.io🔥💥 | Blockchain Casino to Play🤩 & Earn🤑 (Read 6129 times)

Fairspin is one one the young growing casino here in the forum and with the level of seriousness their have exercise in recent time it look as it will give the casino the biggest trust of the community haven't built a great presence and also solved a few issues that have sprung up some time make it more secured to play on this casino.

And I wish the team all the best in their endeavour as they struggle through a competitive market.

Great to know that the issue is resolved and congratulations the you, the complaint on receiving your funds,  all I can say is that, even as professionals as every casino try to appear, they are still not immune from making mistakes, most especially, when it comes to having to pay a bettor his or her winning, they wanna make sure they are giving out money to a scammer or somebody who won through a system error they probably did not take notice of on time, mostly in the area of slot games..

But one question I would never stop asking is, do they also put a losing bet through the same kind of scrutiny before deciding whether the player truly lost the bet and settle it accordingly?
This is because, losing bets are immediately settled, but a winning bet sometimes get scrutinized, causing the gambler to go through some level of stress, before they are finally granted access to their money..

Anyways, happy for this issue that's been resolved, at least, this adds another feather to the hats of fairspin, lets hope you guys will to build a good reputation all round.

Hey,

I confirmed that I received the disputed amount.
But please don't forget that I had to open a Curucao complaint.

I don't know if it's smart to play on a casino where they themselves don't know their TOS and had to go through a lot of hoops to get my winnings.
Be careful with this casino.

Hello!

We are happy to inform anyone from this topic that the gaming platform “Fairspin” has resolved the situation that took place.

At the moment, we have provided the member of the gaming platform with a positive resolution on the matter.

We always care about every situation that any “Fairspin” user might face, even if particular situations take some time, you can always be sure of the correct outcome at the end of it no matter what!

Respectfully,
Fairspin!

All the details are on the public domain, but I edited the post.
Should be good know, thanks!

You are not allowed to post a valuable information such as Complete Name and Address outside the investigation thread as per the rules of the forum. You can just provide link for that contact information or create a topic on Investigation Board for your issue so that you will have freedom on posting valuable information to help your case.

You should delete those sensitive information before the mod will read your post.

It's a perfect illustration of their mindset!

Of course I'll be happy if I get my money back, but the thing is, I'm a big online casino player.
I lose an average of €50k a year, and I'm okay with that. However, I refuse to lose money when I get ripped off.
You'll understand why $70 is insignificant to me, I'm not in need.

As for the possibility of players seeing my message, it's pretty high.
Since Fairspin scams a lot of people, I'll prove in the rest of my message, many people can type "Fairspin.io scam" into Google and come across these posts.


--


Update as of June 4, 2023

A complaint to CEG (Curaçao eGaming) was submitted on June 1, via their online form.
Today at 10:50 AM (CET), it has been qualified and Fairspin.io has 7 days to prove that I have violated one of their TOS.
Once again, they are blaming me for being a French citizen, on the other hand, no article restricts access to Fairspin.io based on player's nationality, but only based on the residence.
Since there's no article in their TOS proving that I've violated any of their rules, they're going to pay me.
The complaint was accepted only 3 days later after I submitted it, that's a good sign for me though.

@TruePlay_Affiliates don't be tempted to change your TOS to win the case, I've downloaded all your TOS, before submitting the complaints.

With this post alone, Fairspin.io makes it very clear that they are not professional at all:

• They respond to the accusations with a new account instead of their official one, in their own thread.
• They make no distinction between citizen and resident, and don't even know their own rules/TOS
• Whereas all other crypto-casinos block players' accounts for the same reason as Fairspin, operators let players withdraw their final balance before permanently blocking accounts or blocking deposits. For a large sum, I can understand you being tempted by scam, but for $70 it's actually funny.

For players who are tempted to play on Fairspin.io, that are a citizen AND resident of an accepted country, here are a few points to dissuade you.

1. For the people on this forum, privacy is important.
At Fairspin it isn't, they systematically KYC your account. ID card, proof of address, bank card, everything goes.

2. The aim of a crypto-casino is to offer instant, or very fast, withdrawals. Today, this has become the norm.
Even if you withdraw in crypto-currency, they can take up to 10 days to pay you.
10 days for a crypto-casino is outrageous.

3. Look at the number of complaints on AskGamblers about Fairspin.io
A lot of people don't receive their winnings, even after 10 days and even if everything is in order.
Some even wait months!
https://www.askgamblers.com/online-casinos/fairspin-casino-review/complaints

There's even this funny complaint on Casino Guru, from a player who wanted to withdraw $25,200, who waited several months before being paid... in increments of no more than €1,000.
https://casino.guru/fairspin-casino-player-s-struggling-to-withdraw-her-2


As a reminder, I'd never have played on Fairspin if I'd been able to sell my TFS (their tokens) on Pankakeswap.
But I'd be curious to know, what's the real advantage of playing on Fairspin?

TOS
They're not clear, and even Fairspin isn't up to speed on its own rules.

The games on Fairspin
The catalog is complete, which is good.
BUT. While all reputable online casinos set the House-Edge as low as possible, Fairspin doesn't.

KYC
Systematic and many documents are requested.

Deposits/withdrawals
Casino Guru receives many complaints about missing deposits.
Concerning withdrawals, waiting +10 days is becoming a habit at this casino.

VIP program
You receive a sort of weak Rakeback via their token (I'll come to this point shortly).
You receive 10% cashback on your losses for the week as follows: 5% RAW and 5% wager x60 (lol)
Consider that they offer you only 5% of your losses.

TFS Tokens
Their token may seem like a good idea.
But it's worthless outside the platform. They promote the possibility of SWAP on pankakeswap, I've tried it for several weeks and it wasn't possible due to the missing liquidity.

Responsible gambling
By constant numerous complaints on AskGamblers as well as CasinoGuru, it's very difficult for a player to close his account for addiction.
Since Fairspin sees the customer more as a Pinata, as Slapper said, they don't care about the player's sanity.
For them, scratching the last pennies possible is better than offering real measures for the responsible gambling.

Rewards
While other online casinos give players a lot, here apart from 5% Cashback there is nothing else.
No Daily, Weekly or Monthly Rakeback.

Original Games
For lovers of games such as Crash, mines, dice etc...
Fairspin has no original game.

If you have an advantage that other casinos don't offer, we'd love to hear it @TruePlay_Affiliates

Why play on Fairspin, when Stake, Roobet, Duelbits, Rollbits, Gamdom and more exist.
The purpose of a crypto-casino is to respect privacy, to ensure instant or very fast transactions.
Something that Fairspin doesn't offer.

Play on a casino is to accept losing money.
But all online crypto-casinos are going to offer many rewards to players (daily, weekly, monthly, rakeback is a standard now).
The rewards offered by Fairspin are very low.

If you have a problem with Fairspin, don't let them fool you!  

1. Post your experience on their trustpilot page
https://www.trustpilot.com/review/fairspin.io

2. Post your experience on their CasinoGuru page
https://casino.guru/fairspin-casino-review#tab=js-tab-reviews

3. Post your experience on their AskGamblers page
https://www.askgamblers.com/online-casinos/reviews/fairspin-casino#review-list

4. Submit an official complaint with their license regulator (Curucao Gaaming)
https://www.curacao-egaming.com/public-and-players/complaints-landing
Their license : Curaçao eGaming (CEG, license No. 1668/JAZ)- B2C-XKZDE8FR-1668JAZ

5. Submit an official complaint to the police of your country
Here all the details you need :

Fairspin is operated by :
Techcore Holding B.V.
Abraham Mendez Chumaceiro Boulevard 03
Mailing address   P.O. Box 4750
Curaçao
Everything is written on Fairspin.io 

You can check the company statut and details on the official Government of Curucao website :
http://www2.curacao-chamber.cw/excerpt.asp?mode=edit&companyid=151612&establishmentnr=0&legalformid=52

Submit your official complaint against Techcore Holding B.V., and the Executives.

You can also post a "friendly" complaint by using these links :
1. https://www.askgamblers.com/submit-complaint
2. https://casino.guru/complaints
Fairspin is not obligated to follow the decision the website will make, but it impacts their reputation.

Hello there!

We can totally understand your concerns regarding the situation, however, please keep in mind that in cases of the violation of the "Terms and Conditions" of our platform, we as a platform reserve the right to block your account at any time after the above-mentioned violation of the rules of our platform took place. At the moment we have already provided you with the reason of the actions we have taken, confirming that with the direct statements from the rules of our gaming platform to which you have agreed with upon completing the registration procedure.
As a platform, we only follow the before-mentioned points from the "Terms and Conditions".
Due to the specifics of this situation, as the matter of fact, we have proposed several ways of resolving this situation. Please pay attention to the fact that we follow the way of resolving the matter you have chosen yourself, and we respect your decision.

As of right now, there are no updates regarding the complaint you have filed. Please keep in mind that in this case, as always, we are only obligated to follow the decisions and regulations that are imposed by the relevant Licensing Authority. You will be updated on the result of their investigation, and we will follow their decision no matter what.
Until then, we will be more than happy to provide you with all the relevant information on the matter.
We are very sorry that you had such a negative experience, however, we always care about all the cases of the violation of the rules of our platform, as we treat them all in a correct way, and this one is no exception.
As such, we would be glad to clear any confusion.

Respectfully,
Fairspin.

I don't agree with your goals, since it stated that it's not to get your money back, why not if I may ask, what are the possibilities that most players who read about your issues will take you seriously if you don't pro e that the casino took your money and you were able to prove that and get a recovery of the said amounts.

This is the reason why, you must fight to finish by making sure you get your balance back then you can freely warn others about the casino.

Dude, that's a serious bummer! Your understanding of the system seems to be on point, and you've clearly done your due diligence. You're like the Sherlock Holmes of online gambling law, no joke! They really took you for a rollercoaster ride, didn't they? First, they're all "You can't play here," and then it's all "Oh, you're Maltese? Sure, jump in!" So much drama for a simple game of poker! And KYC should mean "Keep Your Cash," not "Kiss Your Cash goodbye!"

Their mindset seems less like 'The customer is king,' and more like 'The customer is a pinata, let's see how much cash we can beat out of them.' They've taken 'Take the money and run' too literally, haven't they? Honestly, man, if I were you, I'd bolt in the opposite direction faster than Usain Bolt on Red Bull! Maybe you should indeed consider switching platforms, somewhere they value their players and don't run you in circles like a lab rat!

Yeah I have it, as well as phone bill, contract rent, taxes documents. I sent everything but they keep inventing new rules, so hopefully, I downloaded all their TOS before they change it.
I filled a complaint about Fairspin as well as the 2 directors Eduards Kalnins and Rudsel Julius Lucas to the Maltese police, Curucao Gaming and the MGA (Malta Gaming Authority).
But yeah, Askgamblers is a good option too, thanks for the tip!

My main goal is not to get my money back, but to prevent as many people as possible from being scamed by this casino.
It's so old-school to use this kind of practice, and again for $70.

I got your point, and it is true that Curacao licensed casino allows a citizen of a restricted country to access and use the site if he/she is a resident of an eligible country. But you should have some valid documents to proof your residentship. Do you have a residency permit of Malta? There shouldn't be any issues if you have residency permit. Fairspin has frozen your deposit and winning based on their terms. You may submit a complaint on Askgamblers against Fairspin in order to get some help.

If you read what Fairspin answered, yes I'm not allowed to play.
But if you read their TOS, they only ban players residing in restricted countries, but not for their nationality.

Believe me, I know my stuff.
As for poker, I'm registered on GGPoker, Pokerstar and PartyPoker, all the 3 under the MGA license. 
The 3 sites blocked my account when I did the KYC, but unblocked it when I sent them proof of residence.

Even for Curucao-licensed online casinos like Stake, Roobet, and many others.
The Curucao license doesn't accept French people UNLESS they live in an authorized country, and Malta is one of them.
For example, Stake blocked my account after level 2 verification, but allowed me to play after proving I was a Maltese resident.

The laws to which you are subject are not those of your nationality, but of the country in which you reside.
Note that they said I had no Maltese documents, whereas they have 4 in their possession.

Best is not to find a Maltese guy haha, best is to play somewhere else.
Even Roobet, Duelbits, Stake etc, when they block an account for that reason, they put the account in withdraw mode only and not steal the funds.

Here they don't give a cent, for a $70 dispute amount.
That perfectly shows how bad their mindset is. 

You are a french citizen which is restricted on the casino. You are not allowed to play on a casino bans your nationality even if you are on country that allowed online gambling since you are still considered as french nationality because the casino you are playing is online. They will only accept valid ID which you don’t have as Malta resident aside from your documents.

The GEO restrictions is for the residents restriction too via common sense since the law is for the people. You can always find someone in Malta to KYC for you since your IP is from Malta already to avoid this kind of problem.

It's crazy to be so bad-tempered, just for a few dozen dollars.
The "violated" article simply states that you don't accept residents from certain countries, and Malta isn't one of them.
My residence is in Malta, so I'm allowed to play according to your TOS.

Now, with the support, you indicate that you refuse citizens of blocked countries, but in your TOS, you only block residents.

Since you seem to be sure of yourself, can you give the whole forum the article that states that citizens of restricted GEO's cannot play on Fairspin?
No article invokes this made-up rule, and worse than that, no TOS article contains the word "Citizen".

Now you tell everyone that I don't have a Maltese document.
Can you confirm that I sent you, in my complaint to MGA, a proof of Maltese residence, so a Maltese document, from a country accepted on Fairspin?
Can you confirm that I have sent support a Maltese phone bill, a Maltese tax statement and a Maltese rental contract for my residence in Malta?

They're totally not clear with their own rules, scam for only $70, don't expect a quality casino with that.
Play at Stake, Duelbits, Roobet, Rollbit or any other casino, no KYC required, instant withdrawals and great promotions.

How do we know you are a member of the fairspin casino team, because you are not mentioned in the ops that you have anything such as that, this is a rare case of inclination I am sure that it will be a waste of time if anyone that has issues on this casino should believe and take your words for it.
I am not sure your replies have anything to prove from the security teams and what are their resolution on players' problems.

Hello!


We are sorry that you have such an impression.
At this moment we would like to mention that all processes and “Terms and Conditions” of the gaming platform are available for every member and guest of “Fairspin”.
Every member of the gaming platform confirms that they agree with “terms and Conditions” of the gaming platform and will follow it.
Exactly in the “Terms and Conditions” to which you agree upon registration you have been informed that verification of identity can be a requirement for successful withdrawal and withdrawal can take time for completion(also as all conditions that make withdrawal available).
According to the “Terms and Conditions” of the gaming platform that you have mentioned “1.8. For various legal or commercial reasons, We do not permit Member Accounts to be opened or used by residents of certain jurisdictions”.
That is absolutely correct and you confirm that you know and agree with that point.
However you have documents of the restricted country on the gaming platform and according to this fact you can not be a member of the gaming platform.
That is a violation of the “Terms and Conditions” of the gaming platform by you.
Even with the fact that you stay in a country that has no geoblock from the gaming platform you are still a citizen of the country that is restricted on the “Fairspin”.
Also pretty important to mention that you blame the Support Department for something that has no place - nobody has ever told you that you disrespect “Terms and Conditions” of the gaming platform.
In fact that is a simple violation of that from your side.
At this moment all of your complaints and requests are being processed..
Gaming platforms have informed you about that.
Even with the fact of such a situation we are working on it and will inform you about every update.


Also we would like everyone in this thread and moderators to note that this post from this member of gaming platform confirms that indeed they have intentionally violated the “Terms and conditions” to which they have agreed upon registration


Respectfully,
Fairspin!

Do not play there! They are simply scammers.

First the website UX is ugly, KYC is necessary no matter the withdraw amount, withdrawals officially can take several days to be sent.
But why I played here then ? I had some TFS (their tokens) on Metamask, that I couldn't swap it on Pankakeswap because no one is using it.
So I asked the Fairspin support if I could deposit the TFS to sell it in USDT on site, they told me it was something possible, with a 1x wager requierement.
I accepted it and even wagered it roughly 5 times the deposit amount (about $55 equivalent).
I was even up +$15.

I wanted to withdraw my winnings from the website Fairspin.io but then they asked me to perform a KYC with a third-party system.
Thing is I'm French, but living in Malta for years now.
All MGA license operators or Curucao operators, can't accept French players UNLESS if the residence of the player is accepted.
Malta is obviously accepted by MGA or Curucao licenses.

Unfortunately, the system didn’t offer the possibility to perform the KYC with a French ID (my nationality is French),
even if I'm living in Malta.
Malta is accepted in their TOS.
Right after, they banned my account.
After a one-hour discussion with the customer support, the agent told me that I don’t respect
their TOS.
Their TOS is reachable at this URL : https://fairspin.io/terms-and-conditions

When I asked the exact article I breached, they gave me this one :
“1.8. For various legal or commercial reasons, We do not permit Member Accounts to be
opened or used by resident of certain jurisdictions, including Aruba, Australia, Austria,
Belgium, Bonaire, Bulgaria, Colombia, Croatia, Cuba, Curacao, Cyprus, Czech Republic,
Democratic People's Republic of Korea (DPRK), Denmark, Estonia, France, Georgia,
Germany, Greece, Islamic Republic of Iran, Italy, Ireland, Latvia, Lithuania, Mexico, Moldova,
Northern Korea, Portugal, Poland, Romania, Saba, Statia (Sint Eustatius), Singapore,
Slovakia, Spain, St. Maarten, Sudan, Syria, Sweden, Switzerland, the Netherlands, the
United Kingdom, the United States of America and Ukraine (the “Restricted Jurisdictions”).
By using the Website or the Games You confirm You are not a resident of or residing in a
Restricted Jurisdiction.”
This article can be read with this URL : https://fairspin.io/apb

So I've explained to their support that I'm living in Malta, and this country is not in the list.
I tried many times to explained them that they mix nationality and residence.
Even the article they sent me (that I apparently breached) gives the residence term : "We do not permit Member Accounts to be
opened or used by resident of certain jurisdictions"

When they understood their mistake, then they sent me this mail :

“Hello!
Please, do not forget that if the law of your country restricts you to use any type of the
sources but you are using it - responsibility is all yours.
“Terms and Conditions” of the gaming platform set the situation clearly.
If you are a citizen of any restricted country on the gaming platform - you can not be part of
the “Farispin”.
From your side you confirm during the registration that you know that and agree with “Terms
and Conditions”.
That is a clear fact of the violation of the “Terms and Conditions” of the gaming platform.
At this moment the option that we have offered is still available for you and we are waiting for
your response to it.
In case of any additional questions or difficulties - contact us and we will be ready to help
you.
Respectfully,
Fairspin Support Department!”

This mail is clearly a proof that they are mixing “Citizen” and “Residence”.
In all the TOS, no article mentions the word "Citizen".
Yes, they refuse French residents, but they don't refuse Maltese residents who are
French (Nationality).


I started a procedure with MGA, Curucao and an official complaint with the Maltese police.
They rip me off for just $15 profit and a total of $70, imagine if you deposit more on the site!

Many people get ripped off, and even if it's just for a few dollars, don't be passive, take action!
Here's everything you can do to annoy Fairspin. With numbers, we can make ourselves heard. 

1. Post your experience on their trustpilot page
https://www.trustpilot.com/review/fairspin.io

2. Submit an official complaint with their license regulator (Curucao Gaaming)
https://www.curacao-egaming.com/public-and-players/complaints-landing
Their license : Curaçao eGaming (CEG, license No. 1668/JAZ)- B2C-XKZDE8FR-1668JAZ

3. Submit an official complaint with your government
Here all the details you need :

Fairspin is operated by :
Techcore Holding B.V.
Abraham Mendez Chumaceiro Boulevard 03
Mailing address   P.O. Box 4750
Curaçao

The Executive director of Fairspin.io and Techcore Holding B.V. is this guy :
Eduards Kalnins
Date of birth : September 2, 1975
Place of birth : Riga
Country of birth : Latvia

The local Curucao manager is this guy :
Rudsel Julius Lucas
Date of birth : January 24, 1958
Place of birth : Willemstad
Country of birth : Curaçao
Nationality : Dutch

Submit your official complaint against Techcore Holding B.V., Eduards Kalnins, Rudsel Julius Lucas.

Get ready for an exciting AMA (Ask Me Anything) session with Ethan and Poly on May 5th, 2023 at 13:00 GMT. It will be conducted on our Discord server:
https://discord.gg/fairspin

This is your chance to ask any questions you have about our platforms, games, features, or anything else you're curious about 🤔

👋 Whether you're a long-time member or new to our community, this is a great opportunity to connect with our team and get to know us better.

📆 Mark your calendars and don't miss out on this fantastic opportunity to interact with the Fairspin and TFS team. Stay tuned for more details on how to participate in the AMA 😃

💬 Please post your questions here:
https://forms.gle/2yR1rr4RJKkwDPfbA
Our team will respond to the best ones during the AMA session. Thank you for your participation! 🤗

Since when they are rejecting your withdrawal? Seems like Fairspin system has flagged your account as you tried to withdraw your deposit at first without completing the wagering requirement. There is no specific game to complete the 1× wagering requirement, you can play any games to complete it. Did they ask you to verify your identity documents? Can you post the screenshot of your conversation with their support agent?