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Topic: FixedFloat.com stole my funds (Read 381 times)

hero member
Activity: 3024
Merit: 745
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May 18, 2024, 05:05:01 AM
#33
That particular member might have got his funds back after a seven week wait and what seems to be a 30% loss therefore he was one of the fortunate ones. Not all their users are registered members here therefore we can only guess what has happened to others that could have used FixedFlaot at the unfortunate time they decided to freeze a swap.

[...]

I am happy to read that your funds has been sent back when their website looks operational again. But this breaks the trust of many that have used them and at the same time, I am sad that there's no compensation for the potential loss that you've incurred over the period of 7 weeks that they've hostaged your funds. That's annoying to read them say that the compensation shouldn't be expected. Come on, that's their customer's(OPs) money and not someone that has sent them freely and should be refunded when the issue was from their end.
I agree, he's one of the lucky members out there because we don't have data on how many other users have got their funds back or still held by FF. There are other people that might have been suffering more than OP and still in contact with them trying to discuss and ask them to refund their money.

After the drama surrounding their multiple hacks (or alleged hacks that either did not take place or did but were inside jobs), they have zero credibility now therefore must be avoided at all costs.
No doubt. All of this ruckus that they've gone through, whether it's a genuine hack or not, they've just lost a lot of customers for sure and won't be going back to them anymore.
legendary
Activity: 2534
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Top Crypto Casino
May 18, 2024, 04:00:25 AM
#32
That particular member might have got his funds back after a seven week wait and what seems to be a 30% loss therefore he was one of the fortunate ones. Not all their users are registered members here therefore we can only guess what has happened to others that could have used FixedFlaot at the unfortunate time they decided to freeze a swap.

After the drama surrounding their multiple hacks (or alleged hacks that either did not take place or did but were inside jobs), they have zero credibility now therefore must be avoided at all costs.

I am happy to read that your funds has been sent back when their website looks operational again. But this breaks the trust of many that have used them and at the same time, I am sad that there's no compensation for the potential loss that you've incurred over the period of 7 weeks that they've hostaged your funds. That's annoying to read them say that the compensation shouldn't be expected. Come on, that's their customer's(OPs) money and not someone that has sent them freely and should be refunded when the issue was from their end.
hero member
Activity: 3024
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Top Crypto Casino
May 17, 2024, 05:37:02 PM
#31
After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

"Compensation in this case is not expected and is not provided. You have made a refund of the amount that you originally sent us for the order. According to the terms of the service, we have the right to suspend the exchange and request the necessary clarifying data, if we have such information from partners."

They forgot to say "we also have the right to hold your funds for 7 weeks, even though you provided all required information, and we could have just called CoinGate and sorted this out in 5 minutes."
I am happy to read that your funds has been sent back when their website looks operational again. But this breaks the trust of many that have used them and at the same time, I am sad that there's no compensation for the potential loss that you've incurred over the period of 7 weeks that they've hostaged your funds. That's annoying to read them say that the compensation shouldn't be expected. Come on, that's their customer's(OPs) money and not someone that has sent them freely and should be refunded when the issue was from their end.
legendary
Activity: 3472
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Crypto Swap Exchange
May 17, 2024, 03:39:57 PM
#30
After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

This is still good news, regardless of the loss you had. In the end, you would have to be satisfied, because you still got something back. In the end, you got the amount of USDT that you initially expected when you did the exchange. I wonder how everything would look if Matic had a 50% drop.

The only good thing is knowing that FixedFloat has no intention of stealing or deceiving its users, it's a pity that their technical side is pure amateurism.

Nobody should be using FixedFloat... They take a Freewallet-type approach of selectively confiscating user funds and only perform taint analysis after they have already moved a customer's coins to their hotwallet. The appropriate thing to do would be to return user funds they don't want to accept before moving them. But they don't do this, probably because they are trying to steal customer coins.
I think that without proof of the reserves and rebranding, it is difficult to trust them, and even if you trust them, there is no guarantee that they will not be hacked again.

It would be idiotic if they came back and didn't do a completely new protection and correct all the flaws they had on the platform. But knowing that there were two hacks in the same place in a short period, I would not be surprised if something similar happened again.
There are certainly many better alternatives to instant exchange.
hero member
Activity: 1876
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May 17, 2024, 01:58:11 PM
#29
After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:
Glad to hear that you got your funds back, they held your funds for 7 weeks and took that long to resolve this issue. Yes your fund is down 30% because the market price of MATIC is down, so they won't give you extra MATIC because of your usd value drop, and they are right here. So at least be happy that you got your fund return, and learn from this incident so that you don't face the same problem again in the future.
legendary
Activity: 2688
Merit: 3983
May 17, 2024, 11:48:49 AM
#28
After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:
I'm glad you got your coins back but FF has lost a lot of its good reputation in recent weeks, I've used them several times in the past year but for them to be hacked twice is reason enough.
thanks for updating topic.


Nobody should be using FixedFloat... They take a Freewallet-type approach of selectively confiscating user funds and only perform taint analysis after they have already moved a customer's coins to their hotwallet. The appropriate thing to do would be to return user funds they don't want to accept before moving them. But they don't do this, probably because they are trying to steal customer coins.
I think that without proof of the reserves and rebranding, it is difficult to trust them, and even if you trust them, there is no guarantee that they will not be hacked again.
legendary
Activity: 2534
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May 17, 2024, 11:05:41 AM
#27
Nobody should be using FixedFloat...
After reading the recent posts in this thread, I decided to visit their website expecting it show the error page (or for them to have permanently packed up their bags and left forever), however I was surprised to see they are still operational.

I think it is fairly obvious that any newcomers to FixedFloat that find this forum before initiating a swap will opt to give it a miss because it will not be worth them taking the risk. I feel sorry for the others that do not apply due-diligence beforehand.

legendary
Activity: 2212
Merit: 7064
May 17, 2024, 11:00:39 AM
#26
After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise.
I understand what you are saying but you can't expect them to send you more matic tokens or usdt instead, so be happy they even returned anything to you.
I personally would never use fixedfloat exchange for anything, especially after they had several serious hacks that resulted in losing of coins.
eXch is best alternative I know, and they wont freeze your coins, but they don't support a bunch of altcoins.
legendary
Activity: 3010
Merit: 8114
May 17, 2024, 10:00:03 AM
#25
Nobody should be using FixedFloat... They take a Freewallet-type approach of selectively confiscating user funds and only perform taint analysis after they have already moved a customer's coins to their hotwallet. The appropriate thing to do would be to return user funds they don't want to accept before moving them. But they don't do this, probably because they are trying to steal customer coins.

As was mentioned earlier in this thread, exch.cx is a good alternative. I've used them before and never had any problems with them. I also never had any problems with the backend exchangers used in the Exodus wallet (I believe it is ChangeNow), although if there's any chance your coins might be tainted, you might want to avoid them.

Anyway, at least you got something back.
newbie
Activity: 3
Merit: 7
May 17, 2024, 09:27:24 AM
#24
After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

"Compensation in this case is not expected and is not provided. You have made a refund of the amount that you originally sent us for the order. According to the terms of the service, we have the right to suspend the exchange and request the necessary clarifying data, if we have such information from partners."

They forgot to say "we also have the right to hold your funds for 7 weeks, even though you provided all required information, and we could have just called CoinGate and sorted this out in 5 minutes."

legendary
Activity: 2534
Merit: 1713
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April 29, 2024, 06:28:07 AM
#23


As always, it is very sad to read about anybody that has lost money when they did not do anything wrong but ended up getting scammed.

Clearly FixedFloat are having serious issues (and not only that, they have been having issues for quite dome time) and maybe this is now the final nail in the FixedFloat coffin.

I think they will not be able to recover from the fallout of the alleged multiple hacks and they will have to consider whether they can continue as a viable business when they will probably never be able to win back trust.
hero member
Activity: 3024
Merit: 745
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April 17, 2024, 06:13:41 PM
#22
When they've changed their domain into ff.io which is what they're using now, they should have given the notice and reasons of changing it. But then, if you're going to visit them now, they're in technical stuff and maintenance. With the date that you've used them OP, that's likely when they've experienced the 2nd hack CMIIW.
They did explain reasons why they changed domain name, I think they posted more information about that on their twitter page after first hack happened.
I see thanks, I'll check that out.

However that doesn't change the fact that fixedfloat is exchange with bad reputation, louse security and they randomly asked for kyc, so maybe they pissed off some wrong people along the way.
I agree. And their maintenance doesn't have any duration when it's going to stop so or when they'd be back in business, I might assume that some announcement about their closure soon could be done and if that happens it won't be surprising with what they've experienced. Or if they come back in operation again, many have already lost their trust on them.
legendary
Activity: 2212
Merit: 7064
April 17, 2024, 01:58:34 PM
#21
When they've changed their domain into ff.io which is what they're using now, they should have given the notice and reasons of changing it. But then, if you're going to visit them now, they're in technical stuff and maintenance. With the date that you've used them OP, that's likely when they've experienced the 2nd hack CMIIW.
They did explain reasons why they changed domain name, I think they posted more information about that on their twitter page after first hack happened.
However that doesn't change the fact that fixedfloat is exchange with bad reputation, louse security and they randomly asked for kyc, so maybe they pissed off some wrong people along the way.
hero member
Activity: 3024
Merit: 745
Top Crypto Casino
April 16, 2024, 03:43:46 AM
#20
When they've changed their domain into ff.io which is what they're using now, they should have given the notice and reasons of changing it. But then, if you're going to visit them now, they're in technical stuff and maintenance. With the date that you've used them OP, that's likely when they've experienced the 2nd hack CMIIW.

As for getting the police involved, they have no phone number, no address, I know they're regulated in the Seychelles but they could be located anywhere. I only used them because they have a 4.7 rating on Trustpilot, now I know why as explained in the second screenshot.
Three days has passed and is there any follow up on this one? Yeah, they could state that they're regulated in Seychelles but they could be found everywhere as the registration could only be found there but their HQ could be somewhere else.
sr. member
Activity: 1680
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April 16, 2024, 02:12:33 AM
#19
After the crackdown of mixers it seems like there are people in the community who thought they could use exchangers like mixers.  This has led to exchangers beginning to feel the heat from regulators and they have already been cut off from use in the United States as far as I can tell.  No doubt they're being pressed further for information about transactions by law enforcement and that is the likely reason for freezing customer funds.  I'm sure they have a massive spreadsheet of blacklisted coins and are acting aggressively to stay in business.  It's a fool's errand though.  The first time someone uses an exchanger after a big hack they'll all be shut down just like mixers, which is perhaps why they are being so aggressive in the first place, to discourage that use.

FixedFloat, Sideshift, and exch are already popular among hackers trying to launder their funds. The hacked funds from the previous FixedFloat hack as well as the most recent one were transferred to exch.

Millions in ETH, stablecoins, and BNB has been transferred from their hot wallets and some of it has been swapped using eXch.
https://www.talkimg.com/images/2024/04/02/VsanG.png

Cracking down on instant exchanges won’t prevent criminal activity. Criminals will just use cross-chain bridges and DEXs more. There is already decentralized alternatives like Thorswap which will be much harder for authorities to shut down. Shapeshift saw the writing on the wall a long time ago and became decentralized.
donator
Activity: 4760
Merit: 4323
Leading Crypto Sports Betting & Casino Platform
April 15, 2024, 04:01:54 PM
#18
After the crackdown of mixers it seems like there are people in the community who thought they could use exchangers like mixers.  This has led to exchangers beginning to feel the heat from regulators and they have already been cut off from use in the United States as far as I can tell.  No doubt they're being pressed further for information about transactions by law enforcement and that is the likely reason for freezing customer funds.  I'm sure they have a massive spreadsheet of blacklisted coins and are acting aggressively to stay in business.  It's a fool's errand though.  The first time someone uses an exchanger after a big hack they'll all be shut down just like mixers, which is perhaps why they are being so aggressive in the first place, to discourage that use.
legendary
Activity: 2212
Merit: 7064
April 15, 2024, 03:44:06 PM
#17
I used FixedFloat.com (also known as ff.io) on March 26. They kept my funds, claiming it came from criminal activity, and refused to conduct the exchange or give a refund until I proved the funds were legit.

In actual fact, the crypto I sent them came from a refund from CoinGate (a legitimate crypto payment processor).
I remember similar case with fixedfloat was posted several months ago and they claimed that coins from user was also coming from criminal activity, but this guy showed proof that coins came from Coinbase exchange.
After this I came to conclusion that if FixedFloat exchange is not a scam (this can be debated) than they are silly amateurs who don't know anything about blockchain analytics, and they are randomly confiscating coins from their customers.
Getting hacked twice in the same way makes them a big joke, and I would avoid their service at all cost.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
April 15, 2024, 11:36:08 AM
#16
What's wrong with them? Customers' fund or not, these hacks-in-a-row should raise enough concern of their security.
The fact that it was the same hackers makes this a lot more concerning, it's like they didn't even bother strengthening their security after they got hacked the first time. There's also the chance that this was an inside job(though I am not really sure) but who knows.

My memory is very vague about this matter, but I think there was a similar discussion [I'm not sure if that's a discussion that really happened and being talked about in the forum or it's just in my head] about the possibility that it's an internal hack or that they actually did it themselves.
legendary
Activity: 3472
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Crypto Swap Exchange
April 15, 2024, 08:48:30 AM
#15
"If you refuse to provide data about the origin of the funds sent or provide false data, and if the data you provide confirms your connection to criminal activity, FixedFloat has the right to freeze the funds for the subsequent return of funds to the victims with the assistance of law enforcement agencies."

Karma Is a bich.
They froze the funds of their users, but then someone came, unlocked all their funds and took them.

Yes. I wonder why people still use such instant exchanges, yet there are better alternatives that won't even bother one with KYC.

It's a little off topic but what are your recommendations for better alternatives? I have been searching for a reliable alternative for several months.

Have you ever tried https://exch.cx/
Currently one of the best instant exchangers


Had no issues with changenow.io


Friendly advice, stay away from Changenow.
Many did not have an issue with Fixedfloat either but look now.
copper member
Activity: 2170
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April 14, 2024, 06:48:37 PM
#14
Quote
Technical work is underway, we will be back soon!😇

If you need to contact us, you can do this via chat.
https://ff.io
The site maintenance is underway.
With the recent massive "hacks" they had recently. I am guessing there is a possibility they will just shut down business unless otherwise



Had no issues with changenow.io
It looks like you are not paying attention. Changenow has had a fair share of complaints about frozen user funds, including in this forum. Read through the feedback on Bestchange - https://www.bestchange.com/changenow-exchanger.html

If you want complete peace, stick to no KYC instant exchanges.

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