Topic: FixedFloat.com stole my funds - page 2. (Read 262 times)
They were hacked a few days after your transaction occurred and have not yet restored their service. Until they are able to start operating normally again, it might not be possible for them to finalize your swap or refund your original payment. They say that they’ve gotten a response from CoinGate. They could be lying, but I would just wait a bit longer to give them some time to bring their service back online.
Can you provide screenshots of this messages and the proofs on this thread OP, it would be a big help if you do it, it's the first time that I've heard of Fixed Float so I'm not sure what's the case here. Also, would it be alright if you also explain what they do too? Regarding how to post your screenshots, just go to TalkImg(.)com and there you can upload the screenshot and then copy the code that will be provided after successfully uploading the screenshots.
So sorry for the lose and the accusations that got you into this pickle of a situation, maybe you can do something about them via legal actions, once you've threaten these groups that the law is going to be involved, they're most likely to get moving and try to resolve your issue with them, trust me, if the police are involved, most of these amateur scammers easily fold.
This is the link to the TalkImg to upload the screenshots.
So sorry for the lose and the accusations that got you into this pickle of a situation, maybe you can do something about them via legal actions, once you've threaten these groups that the law is going to be involved, they're most likely to get moving and try to resolve your issue with them, trust me, if the police are involved, most of these amateur scammers easily fold.
This is the link to the TalkImg to upload the screenshots.
Code:
talkimg.com
I used FixedFloat.com (also known as ff.io) on March 26. They kept my funds, claiming it came from criminal activity, and refused to conduct the exchange or give a refund until I proved the funds were legit.
In actual fact, the crypto I sent them came from a refund from CoinGate (a legitimate crypto payment processor).
I supplied FixedFloat with the confirmation email I got from CoinGate explaining the origin of the funds, and they simply responded with this:
"If you refuse to provide data about the origin of the funds sent or provide false data, and if the data you provide confirms your connection to criminal activity, FixedFloat has the right to freeze the funds for the subsequent return of funds to the victims with the assistance of law enforcement agencies."
In other words, "we'll accuse you of crime and keep the money." Also quite funny they talk about returning funds to victims, as if.
The current situation is that they won't return my funds until CoinGate contact them. I've asked CoinGate to do so, and they said they'd look into it. Haven't heard anything since. FixedFloat is obviously a scam because they could just call CoinGate themselves and sort this out. They have my order ID and transaction hash for the refund.
I posted details of my experience on this site under the name "Fixedfloat Are Thieves":
https://www.bestchange.com/fixedfloat-exchanger.html?review=2601491
If you click "expand" at the end of the review on the above site you can see that FixedFloat replied with this:
"In addition, we would like to emphasize that we have confirmed receipt of the letter from the technical support of the CoinGate service and it is in the process of being processed by our specialists."
This is interesting, because CoinGate haven't told me anything about such a letter, and in private emails to FixedFloat they haven't mentioned it either and are still claiming to have every right to keep my funds until I can prove legitimacy.
So either they have the letter and are still keeping my funds. Or they don't have the letter and they're lying. Either way, this is not a company you want to deal with.
In actual fact, the crypto I sent them came from a refund from CoinGate (a legitimate crypto payment processor).
I supplied FixedFloat with the confirmation email I got from CoinGate explaining the origin of the funds, and they simply responded with this:
"If you refuse to provide data about the origin of the funds sent or provide false data, and if the data you provide confirms your connection to criminal activity, FixedFloat has the right to freeze the funds for the subsequent return of funds to the victims with the assistance of law enforcement agencies."
In other words, "we'll accuse you of crime and keep the money." Also quite funny they talk about returning funds to victims, as if.
The current situation is that they won't return my funds until CoinGate contact them. I've asked CoinGate to do so, and they said they'd look into it. Haven't heard anything since. FixedFloat is obviously a scam because they could just call CoinGate themselves and sort this out. They have my order ID and transaction hash for the refund.
I posted details of my experience on this site under the name "Fixedfloat Are Thieves":
https://www.bestchange.com/fixedfloat-exchanger.html?review=2601491
If you click "expand" at the end of the review on the above site you can see that FixedFloat replied with this:
"In addition, we would like to emphasize that we have confirmed receipt of the letter from the technical support of the CoinGate service and it is in the process of being processed by our specialists."
This is interesting, because CoinGate haven't told me anything about such a letter, and in private emails to FixedFloat they haven't mentioned it either and are still claiming to have every right to keep my funds until I can prove legitimacy.
So either they have the letter and are still keeping my funds. Or they don't have the letter and they're lying. Either way, this is not a company you want to deal with.
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