Topic: Fortunejack has the worse customer service (Read 1465 times)
Wow now August the 3rd and still reply to a PM since May 25th !
Right I didnt want to start this thread but with a complaint that I had for 1 week they havent been able to find a resolution to my problem. They have constantly ignored my complaints to how their American Blackjack works. This is how it works you bet small and therefore you win. You raise your bet the dealer has blackjack pretty much every hand this has cost me dearly to learn and I only get BS replies from their service personnel. They even send me replies to say that my account hasnt even played Blackjack that was after I complained numerous time and they said they had a maxium of 3 days to deal with my problem.
I have heard europeon blackjack is better as it gives better odds. Is this true ? Or just nonesemse ? I dont play blsck jack since I suck at it xP
It is now July 16th and still no fix and no reply to my complaint be very careful when playing here and certainly dont deposit ! I think that I have given them enough time to solve my problem and rest assured that when it comes to the worse service on any bitcoin gambling site Fortunejack gets my vote.
Ypu have waited way more than enough. This is unacceptable and very unprofessional.
Looks like couldnt care less about how their customers feel about their tardy service.
Right I didnt want to start this thread but with a complaint that I had for 1 week they havent been able to find a resolution to my problem. They have constantly ignored my complaints to how their American Blackjack works. This is how it works you bet small and therefore you win. You raise your bet the dealer has blackjack pretty much every hand this has cost me dearly to learn and I only get BS replies from their service personnel. They even send me replies to say that my account hasnt even played Blackjack that was after I complained numerous time and they said they had a maxium of 3 days to deal with my problem.
I have heard europeon blackjack is better as it gives better odds. Is this true ? Or just nonesemse ? I dont play blsck jack since I suck at it xP
It is now July 16th and still no fix and no reply to my complaint be very careful when playing here and certainly dont deposit ! I think that I have given them enough time to solve my problem and rest assured that when it comes to the worse service on any bitcoin gambling site Fortunejack gets my vote.
Ypu have waited way more than enough. This is unacceptable and very unprofessional.
It is now July 16th and still no fix and no reply to my complaint be very careful when playing here and certainly dont deposit ! I think that I have given them enough time to solve my problem and rest assured that when it comes to the worse service on any bitcoin gambling site Fortunejack gets my vote.
Any news about their support they are still active or not. if don't get any support resoponce better to start it in scam accusation so that it can prevent doing scam to other in early.
The actual rep on here asked about my login name and so far no response (May 25th) and its now June 5th. I have played many Bitcoin casinos and none has been so tardy as this. Gambling is a losing profession and I dont mind losing if the casino can respond to my problems in a reasonable time and manner. In my 4 - 5 years with BTC I have lost and won around 20 BTC so you FortuneJack have missed out on a punter with an addiction to gambling.
Now June 14th still no resolution to the problem and nothing in my inbox
If you scroll to bottom of their platform it states "Best online customer Support"! 
What a joke.
If you scroll to bottom of their platform it states "Best online customer Support"!
How about give up with sites that don't deserve their players. There's plenty of sites that actually appreciate their players and try to give them the best possible experience... Bitdice abd Bitsler for example.
i'm aware about their service that doesn't feel right but their CS have "sweet mouth" to take care many complaint so we have to stay longer until FJ resolved it afterward. Maybe you just need some patient and hope your issue will resolve
Any news about their support they are still active or not. if don't get any support resoponce better to start it in scam accusation so that it can prevent doing scam to other in early.
The actual rep on here asked about my login name and so far no response (May 25th) and its now June 5th. I have played many Bitcoin casinos and none has been so tardy as this. Gambling is a losing profession and I dont mind losing if the casino can respond to my problems in a reasonable time and manner. In my 4 - 5 years with BTC I have lost and won around 20 BTC so you FortuneJack have missed out on a punter with an addiction to gambling.
Now June 14th still no resolution to the problem and nothing in my inbox
I deleted my account there. All I ever hear is how bad their support is. So many people can't withdraw their money and have to fight for it over weeks. Not cool its a pain and stressful.
Many site are low in support just like yobit.. fortune jack many people are complaining about this site. .they have slow responce but they are still legit site.. If you see the campaign of fortune jack they are still alive.. only the support is worst..
I deleted my account there. All I ever hear is how bad their support is. So many people can't withdraw their money and have to fight for it over weeks. Not cool its a pain and stressful.
Any news about their support they are still active or not. if don't get any support resoponce better to start it in scam accusation so that it can prevent doing scam to other in early.
The actual rep on here asked about my login name and so far no response (May 25th) and its now June 5th. I have played many Bitcoin casinos and none has been so tardy as this. Gambling is a losing profession and I dont mind losing if the casino can respond to my problems in a reasonable time and manner. In my 4 - 5 years with BTC I have lost and won around 20 BTC so you FortuneJack have missed out on a punter with an addiction to gambling.
Any news about their support they are still active or not. if don't get any support resoponce better to start it in scam accusation so that it can prevent doing scam to other in early.
Think if the issue is not addressed in a 4 day span,it most likely does not get responded to.
Actually got a response back to a email that shocked me and it took them 5 days to get to me to say they will find out for me.
Meanwhile I was able to just ask the Latin players at the table and get the answer from them.
Lot of bitcoin related sites lack in customer support,it almost feels like there is a business plan there that could help some of these sites.
Actually got a response back to a email that shocked me and it took them 5 days to get to me to say they will find out for me.
Meanwhile I was able to just ask the Latin players at the table and get the answer from them.
Lot of bitcoin related sites lack in customer support,it almost feels like there is a business plan there that could help some of these sites.
Yeah my friends had some bad experience from Fortune jack, all the answer from the customer service was asked us to be patience and it will be dealt immediately, but never got a good response until we need to make a scam accusation then, they will try to help and solved the problem
Right so I complained in Feburary and its now June. How long does it take to deal with a so called simple problem ?
Yeah my friends had some bad experience from Fortune jack, all the answer from the customer service was asked us to be patience and it will be dealt immediately, but never got a good response until we need to make a scam accusation then, they will try to help and solved the problem
Been busy so no updating of this thread or no one from Fortunejack giving a shit. Well got this In my pm box "Blackjack issue
« Sent to: twicezeroiszero on: May 25, 2016, 04:44:58 PM »"
I will let you guys know if and anything happens but this might take a while since its taken several months just to even try to solve one simple issue.
« Sent to: twicezeroiszero on: May 25, 2016, 04:44:58 PM »"
I will let you guys know if and anything happens but this might take a while since its taken several months just to even try to solve one simple issue.
Right I didnt want to start this thread but with a complaint that I had for 1 week they havent been able to find a resolution to my problem. They have constantly ignored my complaints to how their American Blackjack works. This is how it works you bet small and therefore you win. You raise your bet the dealer has blackjack pretty much every hand this has cost me dearly to learn and I only get BS replies from their service personnel. They even send me replies to say that my account hasnt even played Blackjack that was after I complained numerous time and they said they had a maxium of 3 days to deal with my problem.
i think its just not fair if you blame fortunejack for serve their costumer with unsastified,but we should know fortunejack have good reputataion,its why so many people play on it,we need more case to blame fortunejack as bad site.
I'm heading many bad things about them now. Its a shame since I liked them.
Yea he doesn't have a reason to lie and he is one of many who have had problems with fortunejack.
Well you have a good track record here. I think they will listen to you more.
Yea he doesn't have a reason to lie and he is one of many who have had problems with fortunejack.
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