Fortunejack has the worse customer service - page 2.

WEBcreator

hero member

Activity: 840

Merit: 1000

Quote from: xetsr on March 03, 2016, 08:31:55 AM

Quote from: Alexastrozombies666 on March 03, 2016, 08:23:15 AM

Well, that is precisely the problem. No one on the network will confirm a 175 mB transaction for a fee of 0.0001 BTC. Yet they re-broadcasted it after it was pruned the first time. Those transactions will never get confirmed, this is moving towards a flat out scam.

I wouldn't call it a scam. It worked for awhile and gambling sites took advantage to save on the TX fee while also keeping their micro bettors / withdrawals happy. Something does need to be changed though... might be best to create another thread on this subject to get more exposure Wink

This case is actually normal and wouldnt take too long to confirm if the network isnt too crowded with the transaction. It seems the btc price going down could be the reason that it is taking this long . As for your information, the last 5 blocks 400974 - 400978 is full of transactions. Even a high priority transaction of 0.0001 fee would take ages to confirm as this point so this is not really Fortunejack's fault

xetsr

legendary

Activity: 1120

Merit: 1000

Quote from: Alexastrozombies666 on March 03, 2016, 09:48:46 AM

Well you have a good track record here. I think they will listen to you more.

I don't play at fortunejack or the other casinos anymore, just a occasionally sports bettor. They probably want to hear from their own players.

Alexastrozombies666

member

Activity: 77

Merit: 10

Well you have a good track record here. I think they will listen to you more.

xetsr

legendary

Activity: 1120

Merit: 1000

Quote from: Alexastrozombies666 on March 03, 2016, 08:23:15 AM

Well, that is precisely the problem. No one on the network will confirm a 175 mB transaction for a fee of 0.0001 BTC. Yet they re-broadcasted it after it was pruned the first time. Those transactions will never get confirmed, this is moving towards a flat out scam.

I wouldn't call it a scam. It worked for awhile and gambling sites took advantage to save on the TX fee while also keeping their micro bettors / withdrawals happy. Something does need to be changed though... might be best to create another thread on this subject to get more exposure Wink

Alexastrozombies666

member

Activity: 77

Merit: 10

Well, that is precisely the problem. No one on the network will confirm a 175 mB transaction for a fee of 0.0001 BTC. Yet they re-broadcasted it after it was pruned the first time. Those transactions will never get confirmed, this is moving towards a flat out scam.

xetsr

legendary

Activity: 1120

Merit: 1000

Quote from: Alexastrozombies666 on March 03, 2016, 07:27:08 AM

What? I never received anything.
Wallet adress is:
3AiNYAHrjTvFZCq4UE1iaHZnkYVKNJeXau
Its been over 6 hours now, that transaction will never be confirmed.

Might take a couple more hours to confirm. I've actually had this happen to me several times last week when receiving BTC from DirectBet.eu - Not sure what's going on but it's not just an issue with Fortunejack and PocketDice.

Blockchain.info shows:

Quote

the transaction fee is less than recommended

Which is the problem. Looks like they are gonna have to up it once again.. believe DirectBet already has as a recent one shows 0.00029498 BTC for the fee. This could cause problems with micro bets and withdrawals though.

Alexastrozombies666

member

Activity: 77

Merit: 10

What? I never received anything.
Wallet adress is:
3AiNYAHrjTvFZCq4UE1iaHZnkYVKNJeXau
Its been over 6 hours now, that transaction will never be confirmed.

MonsterV

legendary

Activity: 2212

Merit: 1008

Quote from: Alexastrozombies666 on March 03, 2016, 06:28:47 AM

I made a withdrawl 4 hours ago 90mB the transaction is now stuck on the chain and no one wants to confirm it, and zero response from customer support. www.blocktrail.com/BTC/tx/71289c3ba19524b8911f15990af348086d72f12288bd83bac0b0473b9d9526c2

30 minutes ago I make a withdrawal but canceled the system and a minute later I tried again ( status pending ) it seems there is a problem in blockchain so that the withdrawal was delayed to avoid things that are not in want My suggestion for while do not make a withdrawal.

Edit: the withdrawal has been processed and confirmed 1

Barbut

hero member

Activity: 1694

Merit: 502

★Bitvest.io★ Play Plinko or Invest!

Fortunately, I don't recall any personal experience on bad customer service at fortunejack. I may have, but I probably did not see it as bad service cause I have very basic expectations. Only thing that bother me is hot to find tickets for their poker tournaments.

Alexastrozombies666

member

Activity: 77

Merit: 10

I made a withdrawl 4 hours ago 90mB the transaction is now stuck on the chain and no one wants to confirm it, and zero response from customer support. www.blocktrail.com/BTC/tx/71289c3ba19524b8911f15990af348086d72f12288bd83bac0b0473b9d9526c2

twicezeroiszero

hero member

Activity: 840

Merit: 500

Borderless for People, Frictionless for Banks

Right I didnt want to start this thread but with a complaint that I had for 1 week they havent been able to find a resolution to my problem. They have constantly ignored my complaints to how their American Blackjack works. This is how it works you bet small and therefore you win. You raise your bet the dealer has blackjack pretty much every hand this has cost me dearly to learn and I only get BS replies from their service personnel. They even send me replies to say that my account hasnt even played Blackjack that was after I complained numerous time and they said they had a maxium of 3 days to deal with my problem.

Topic: Fortunejack has the worse customer service - page 2. (Read 1455 times)