I was really excited when I won a combination of 2 sportsbets in football (PSG-LILLE and some other German match that I forgot). I placed 2 big bets of 20 XMR each on correlated events from these 2 matches (because the system wouldn't let me bet it all on one event, that's because the max win per bet is 100,000 euros equivalent), for a total possible win of approximately 20 times those 2 amounts. And boom, I won! I see on my account 899 XMR. Pretty amazing huh? Not yet.
After a while I see all of a sudden my account at 430 XMR. Whaaaaaaat??? I contact the support she tells me that she sees I placed bets after my win. Not even close. My bet history shows I did not. The reality of the matter is, one of those bets have passed from the winning status to some weird status, neither won or lost, with some orange line besides them (plus some 2 or 3 very small bets of 1 XMR each). Then all of a sudden my bet history disappears. Now I've screen recorded all of my bets as I always do with such amounts. Am I allowed to win or what?
Has anyone has had any problems with this casino before? The chat says they will contact me later. But this is starting to become seriously inconvenient.
Plus I've had a problem before with their live dealer hitting my 20 in blackjack (yes, because they had some issues with their buttons) and they refused to refund me the equivalent of 20,000 dollars because of that. Now I saw they had pretty good Sportsbet promotions so I said why not Sportsbet. But now this is seriously starting to get ridiculous.