FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 165.

FortuneJack

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www.fortunejack.com

Quote from: Furious 7 on November 16, 2020, 01:06:06 AM

Quote from: ?? on ??

Quote from: Text on November 15, 2020, 12:24:02 PM

Based on my experience when I had a problem with my account I was not satisfied with the live chat support because I was not helped to fix my problem. Maybe it was just a coincidence that the person assigned to work at that time did not have enough knowledge so she could not give the answer I expected to my question. Fortunately, I was able to put my problem here in their thread and it was immediately resolved and fixed. There is no perfect system so sometimes it is also unavoidable to experience unexpected events.

well, there is no other choice but to do that because so far only that way the problems you experience at the gambling place will be helped to be overcome and as much as possible to remain patient because the support will contact you soon. So far I often contact support from Fortunejack and all problems can be resolved smoothly.

I often contact chat support I think this can also help although not completely if the problem is more complicated then the chat service will be conveyed to the technician and will be able to reply via our email and it can be resolved properly without having to complain any longer.

I know this thread can also help with the problem, well, we are active, it's okay to do it here, it's all the same in my opinion and the support that has been provided in FortuneJack has a good performance.

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Sorry for the interruption, feel free to share your problems within the community here as well. I'm willing to guide you in any way - cheers Wink

Furious 7

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Quote from: ?? on ??

Quote from: Text on November 15, 2020, 12:24:02 PM

Based on my experience when I had a problem with my account I was not satisfied with the live chat support because I was not helped to fix my problem. Maybe it was just a coincidence that the person assigned to work at that time did not have enough knowledge so she could not give the answer I expected to my question. Fortunately, I was able to put my problem here in their thread and it was immediately resolved and fixed. There is no perfect system so sometimes it is also unavoidable to experience unexpected events.

well, there is no other choice but to do that because so far only that way the problems you experience at the gambling place will be helped to be overcome and as much as possible to remain patient because the support will contact you soon. So far I often contact support from Fortunejack and all problems can be resolved smoothly.

I often contact chat support I think this can also help although not completely if the problem is more complicated then the chat service will be conveyed to the technician and will be able to reply via our email and it can be resolved properly without having to complain any longer.

I know this thread can also help with the problem, well, we are active, it's okay to do it here, it's all the same in my opinion and the support that has been provided in FortuneJack has a good performance.

Text

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Quote from: redsun114 on November 15, 2020, 11:31:53 AM

There has been some support problems that people complained about but I have never even needed support before so I can't talk about their support level. However, I can talk about their system and how normally it doesn't require you to contact support at all. This is a place where you would normally not need support because everything works perfectly without any problems.

Because of this they may have a lack luster support maybe but looking at whats going on right now with the customers I see them all getting help from the support as well so I do not know what could be the issue here. Maybe timing? I understand that people want their problems to be fixed right away but as long as a problem is fixed, whats there left to complain about? Just because it wasn't fixed quickly enough? That is really not a valid point.

Based on my experience when I had a problem with my account I was not satisfied with the live chat support because I was not helped to fix my problem. Maybe it was just a coincidence that the person assigned to work at that time did not have enough knowledge so she could not give the answer I expected to my question. Fortunately, I was able to put my problem here in their thread and it was immediately resolved and fixed. There is no perfect system so sometimes it is also unavoidable to experience unexpected events.

BitcoinAccepted

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Quote from: janggernaut on November 14, 2020, 11:30:23 PM

Quote from: Lucky7btc on November 13, 2020, 07:50:59 AM

Quote from: jesusroobetisawesome on November 12, 2020, 06:57:49 AM

withdrawal just literally received with thanks.
regret that had to come here to expediate things - for such an established site - 48 hours withdrawal for a few rounds of dice is agreeably unacceptable
for to be playing at fortunejack again i would hope for an explanation before playing again.

If you are smart you would avoid this place. They will find any excuse to not pay out winners. They will also hold your money hostage.

He already got his email reply from fortunejack. It's not a problem again for now

Quote from: ?? on ??

Hello my friends:I am interested why poker game is moved from this site.Poker was only reason why I deposited some money here and suddenly it just gone.I really loved those poker tournaments and I was playing each day here.Now I cant Undecided

Hows your money gone? Did you contacted their support if your money was suddenly gone?

It may also be related to the amount of the payout. You will not have to wait long for every payout. Depends on the amount.

In this case it was not a high amount, it might have been paid out sooner. in the end they paid out.

redsun114

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There has been some support problems that people complained about but I have never even needed support before so I can't talk about their support level. However, I can talk about their system and how normally it doesn't require you to contact support at all. This is a place where you would normally not need support because everything works perfectly without any problems.

Because of this they may have a lack luster support maybe but looking at whats going on right now with the customers I see them all getting help from the support as well so I do not know what could be the issue here. Maybe timing? I understand that people want their problems to be fixed right away but as long as a problem is fixed, whats there left to complain about? Just because it wasn't fixed quickly enough? That is really not a valid point.

slaman29

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Quote from: Bitinity on November 15, 2020, 03:25:28 AM

I'm sure the link you provide above is not the one he is talking about. He is talking about the PVP poker game which was removed since long time ago. I have ever heard that Fortunejack wanted to bring it back but I havent seen any news/updates about the relaunch so far. Probably pvp poker is not really profitable these days and it is not really attract real players from this crypto community so that's why Fortunejack is yet to relaunch it.

Fortunejack hasn't had poker for at least two years as I recall. And yes you are right, I also seem to remember about a comeback but now it seems the focus has shifted to Sportsbook (so good for us). I think, the problem with poker is just really hard to manage especially when the current audience are not poker players. I keep seeing all the sites with bots and I guess admins also understand that and do not see it as worthwhile -- this year we had a few tournaments which I joined and you know for sure you had bots at every table!

Or I am saying this because I suck at poker;)

Bitinity

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Quote from: Chikito on November 14, 2020, 08:55:09 PM

Quote from: ?? on ??

Hello my friends:I am interested why poker game is moved from this site.Poker was only reason why I deposited some money here and suddenly it just gone.I really loved those poker tournaments and I was playing each day here.Now I cant Undecided

Are you mean tournaments?, cause I see https://fortunejack.com/live?filter=poker still inside on this site. Or you ussualy play it on an old fortunejack site.

I'm sure the link you provide above is not the one he is talking about. He is talking about the PVP poker game which was removed since long time ago. I have ever heard that Fortunejack wanted to bring it back but I havent seen any news/updates about the relaunch so far. Probably pvp poker is not really profitable these days and it is not really attract real players from this crypto community so that's why Fortunejack is yet to relaunch it.

janggernaut

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Quote from: Lucky7btc on November 13, 2020, 07:50:59 AM

Quote from: jesusroobetisawesome on November 12, 2020, 06:57:49 AM

withdrawal just literally received with thanks.
regret that had to come here to expediate things - for such an established site - 48 hours withdrawal for a few rounds of dice is agreeably unacceptable
for to be playing at fortunejack again i would hope for an explanation before playing again.

If you are smart you would avoid this place. They will find any excuse to not pay out winners. They will also hold your money hostage.

He already got his email reply from fortunejack. It's not a problem again for now

Quote from: ?? on ??

Hello my friends:I am interested why poker game is moved from this site.Poker was only reason why I deposited some money here and suddenly it just gone.I really loved those poker tournaments and I was playing each day here.Now I cant Undecided

Hows your money gone? Did you contacted their support if your money was suddenly gone?

Chikito

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Quote from: ?? on ??

Hello my friends:I am interested why poker game is moved from this site.Poker was only reason why I deposited some money here and suddenly it just gone.I really loved those poker tournaments and I was playing each day here.Now I cant Undecided

Are you mean tournaments?, cause I see https://fortunejack.com/live?filter=poker still inside on this site. Or you ussualy play it on an old fortunejack site.

Juggy777

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Quote from: SquallLeonhart on November 13, 2020, 08:30:00 AM

Quote from: Hhampuz on November 11, 2020, 11:18:37 AM

Quote from: jesusroobetisawesome on November 11, 2020, 11:15:02 AM

not a troll at all, its my honest experience here at fortunejack.
ive been waiting 24 hours for a BREAKEVEN withdrawal of 0.18 btc
and i mention to live chat that im treated like vip at stake and others and they just literally ignored me

Hate to break it to you but playing for 0.18BTC isn't even close to being "VIP"... Not to mention that if you go into livechat and start talking about how good other sites are I would never blame them for being slow or not acting in the nicest way possible.

That is the problem with people who complain almost all the times, they do not complain with reasonable enough proof of problems and present it like a true problem. If someone came along to this topic, shown proof of mismanagement or troubles that are customer support related or any other problem that could be taken a screen shot and shown, made it a great article with links and images, I would definitely get behind and support that person.

After all fortunejack is great but that doesn't mean that it is run by just one person, they have staff and staff are human and humans make mistakes, maybe this customer support made a mistake, why not? So, I would totally support the gambler in that situation if it is presented that way to me. However many complaints come in shape of "I was a vip with 0.18 btc at stake" and that's it, so? Go play at stake in that case?

@SquallLeonhart it’s quiet possible that his withdrawal had to pass a manual check, and we all know that manual checks can take some time, hence all he needed to do was remain calm and wait for an update from them.

However it’s clear that he was impatient, and he ended up provoking the FJ support staff when he spoke about their competitors, and therefore the support staff ignored him. Lastly I strongly feel that the support staff did nothing wrong in this particular case.

SquallLeonhart

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Quote from: Hhampuz on November 11, 2020, 11:18:37 AM

Quote from: jesusroobetisawesome on November 11, 2020, 11:15:02 AM

not a troll at all, its my honest experience here at fortunejack.
ive been waiting 24 hours for a BREAKEVEN withdrawal of 0.18 btc
and i mention to live chat that im treated like vip at stake and others and they just literally ignored me

Hate to break it to you but playing for 0.18BTC isn't even close to being "VIP"... Not to mention that if you go into livechat and start talking about how good other sites are I would never blame them for being slow or not acting in the nicest way possible.

That is the problem with people who complain almost all the times, they do not complain with reasonable enough proof of problems and present it like a true problem. If someone came along to this topic, shown proof of mismanagement or troubles that are customer support related or any other problem that could be taken a screen shot and shown, made it a great article with links and images, I would definitely get behind and support that person.

After all fortunejack is great but that doesn't mean that it is run by just one person, they have staff and staff are human and humans make mistakes, maybe this customer support made a mistake, why not? So, I would totally support the gambler in that situation if it is presented that way to me. However many complaints come in shape of "I was a vip with 0.18 btc at stake" and that's it, so? Go play at stake in that case?

Lucky7btc

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Quote from: jesusroobetisawesome on November 12, 2020, 06:57:49 AM

withdrawal just literally received with thanks.
regret that had to come here to expediate things - for such an established site - 48 hours withdrawal for a few rounds of dice is agreeably unacceptable
for to be playing at fortunejack again i would hope for an explanation before playing again.

If you are smart you would avoid this place. They will find any excuse to not pay out winners. They will also hold your money hostage.

leea-1334

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Quote from: ?? on ??

super slow withdraws, rude customer service.
do not recommend at all.

Hmm,,, not my experience. I was requested to confirm the withdrawal manually by email is all that happened but it withdrew almost immediately after that.

Quote from: tokeweed on November 12, 2020, 08:09:33 AM

He's trolling. I could be wrong but I think online books outsource live support to third parties which employees are trained and maintain a high level of standards of dealing with customers.

I think so, but not for crypto ones. Stake have people actually employed by Stake, same as other support at crypto ones I have used. FortuneJack I think so too as my support email came direct from them and they knew the site unlike normal bookies who seem to not even know their own site.

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Quote from: Hhampuz on November 11, 2020, 11:18:37 AM

Quote from: jesusroobetisawesome on November 11, 2020, 11:15:02 AM

not a troll at all, its my honest experience here at fortunejack.
ive been waiting 24 hours for a BREAKEVEN withdrawal of 0.18 btc
and i mention to live chat that im treated like vip at stake and others and they just literally ignored me

Hate to break it to you but playing for 0.18BTC isn't even close to being "VIP"... Not to mention that if you go into livechat and start talking about how good other sites are I would never blame them for being slow or not acting in the nicest way possible.

He's trolling. I could be wrong but I think online books outsource live support to third parties which employees are trained and maintain a high level of standards of dealing with customers.

Indymoney

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Quote from: jesusroobetisawesome on November 12, 2020, 06:57:49 AM

withdrawal just literally received with thanks.
regret that had to come here to expediate things - for such an established site - 48 hours withdrawal for a few rounds of dice is agreeably unacceptable
for to be playing at fortunejack again i would hope for an explanation before playing again.

May be this happen just because of big amount and your first withdrawal because mostly we have withdrawals in few hours hopefully next time this will works for you as well good luck and stay safe.

FortuneJack

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www.fortunejack.com

Quote from: jesusroobetisawesome on November 12, 2020, 06:06:34 AM

Quote from: FortuneJack on November 12, 2020, 02:13:33 AM

Quote from: Indymoney on November 11, 2020, 11:10:17 AM

Quote from: ?? on ??

super slow withdraws, rude customer service.
do not recommend at all.

Please don't troll here all working ok withdrawal need some time and your approval and customer is also doing good job 24 hours if you have any issue then post here hopefully @Fortunejack will give all updates about this very quickly.

-
More than welcome to assist you in any way. Get your DM in so I can help, cheers.

-
Tornike

DM sent, withdrawal now 48~ hours waiting :/
assistance appreciated - its not like ive done much play which requires lots of checking. few rounds of your dice game only, and for a small profit - im really surprised to be waiting so long Huh

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Just have approved your transaction, should arrive anytime soon.

Cheers,

jesusroobetisawesome

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Activity: 21

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withdrawal just literally received with thanks.
regret that had to come here to expediate things - for such an established site - 48 hours withdrawal for a few rounds of dice is agreeably unacceptable
for to be playing at fortunejack again i would hope for an explanation before playing again.

jesusroobetisawesome

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Activity: 21

Merit: 0

Quote from: FortuneJack on November 12, 2020, 02:13:33 AM

Quote from: Indymoney on November 11, 2020, 11:10:17 AM

Quote from: ?? on ??

super slow withdraws, rude customer service.
do not recommend at all.

Please don't troll here all working ok withdrawal need some time and your approval and customer is also doing good job 24 hours if you have any issue then post here hopefully @Fortunejack will give all updates about this very quickly.

-
More than welcome to assist you in any way. Get your DM in so I can help, cheers.

-
Tornike

DM sent, withdrawal now 48~ hours waiting :/
assistance appreciated - its not like ive done much play which requires lots of checking. few rounds of your dice game only, and for a small profit - im really surprised to be waiting so long Huh

Text

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Quote from: Juggy777 on November 10, 2020, 02:18:13 AM

@Bitinity @text why are you’ll picking the team from now when the next match will be played on 24th November, don’t you’ll think that it’s too early to pick the team?.

It seems like it was really early in my selection of players in the team line I made up this fourth matchday. I'm just worried about our current weather situation because of La Niña, five typhoons have passed in a row here in the Philippines. We also run out of power almost every week. So I confirmed immediately and I may not reach the deadline before the next round begins, because I do not know what will happen next. Areas flooded in various places here with us.

FortuneJack

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Quote from: Indymoney on November 11, 2020, 11:10:17 AM

Quote from: ?? on ??

super slow withdraws, rude customer service.
do not recommend at all.

Please don't troll here all working ok withdrawal need some time and your approval and customer is also doing good job 24 hours if you have any issue then post here hopefully @Fortunejack will give all updates about this very quickly.

-
More than welcome to assist you in any way. Get your DM in so I can help, cheers.

-
Tornike

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