Fortunejack, Kweniboo has been a great player at the casino, she also had an earlier big withdrawal (i think she had won 180 btc in that instance) where you guys took i think 2 weeks to payout. It can be frustrating when people win twice and have to go through the same situation again. Maybe this time you should speed up the process so that her faith is renewed. I am sure she has lost a fair bit to FJ as well in the past, as i saw her name on biggest losers at least two or three times. You should probably release some part of the funds to her and do it bit by bit if releasing the whole 50 BTC is going to be a problem, especially if you have to get it from cold wallet or somewhere else. I feel for her as a player because even i would not want to go through the same issue twice. Hope you understand
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BTW, congrats on your win Kweniboo!!
Edit: Kweniboo just to add, when you have any issues with FJ, email them directly on
[email protected] instead of using the web contact form. In my experience, they seem to have some problem with the web form as they don't seem to get any information from there. I have always written to them on
[email protected] and get a reply maximum within 24 hrs, if not sooner.