Hello,
I want to warn everyone of the very unpleasent experience that I had with FortuneJack. 6 days ago I deposited bitcoin into my account and took participation in the Daily Slot Booster promotion (750 Freespins Everyday!).
I played Pontoon every day for the rollover requrements and afterwards I played the free spins.
When the promotion period was over (June 27, 2022) I withdrew the amount of 0.0698812 btc to my wallet and very shortly after that I received an email from the FortuneJack support saying that my account was being checked and that the payment was delayed.
Few hours later I received another email from the support in which they informed me that I used illicit methods while playing the promotion, and that they will take my funds and suspend the account. They said all that without preseenting a single piece of evidence for their claims. I didn't use any illicit methods, and I don't even understand what are they saying. I played strictly pontoon, which is on the list of the games that are allowed with the promotion's terms and conditions.
They also add a remark that their decision is final and irreversible without any possibility of appeal. Obviously, I find this to be unacceptable, and l want to make an official
complain. Can anyone help me with an advice how and where to do this?
Below is the correspondence I had with them via emails:
FortuneJack:
Hello, Dear Albu,
We are reaching out regarding your latest withdrawal.
Your current withdrawal is going under standard security check, it may take longer than usual, as all transactions are checked by our security team.
If there is an additional need to confirm withdrawal, we will send you the confirmation letter to your registration email.
We are sorry for the inconvenience.
Yours in luck and good fortune.
* Please, do not change the subject of the e-mail, send/ answer on top of a pending one and don't erase the correspondence history. Under other conditions, you may increase processing time of our or your request.
Best Regards,
Customer Service Department
FortuneJack Team
FortuneJack:
Hi Alan.bujas,
Please be informed, that you have been found to have actively participated in illegitimate bonus abuse activity for the purpose of monetary gain, which is in direct violation of FortuneJack's Terms & Conditions, your withdrawal has been terminated.
Kindly, keep in mind the following details of T&C:
7.6. The use of any automated tool designed to provide assistance in betting decisions or used in any way in connection with Your use of the Services is strictly prohibited. Therefore, the use of software, external devices, programs or applications is strictly prohibited. You are not allowed to use any software program which, in our opinion, is endowed with Artificial Intelligence in connection with Your use of the Services.
7.7. We review the use of the Services in order to detect the use of AI software on a daily basis and in the event that We deem it has been used, Company reserves the right to take any action We deem fit, including immediately blocking access to the Services to the offending user and terminating such user’s Account, in this event the Company is under no obligation to refund You any funds that may be in Your Account
If you believe this was sent in error, please reply to this email or reach out to our customer service team directly.
Sincerely,
Me:
Hi,
What are you talking about. I didnt use nothing illegal.
I played Ponton most of the time.
Please release my money
FortuneJack:
Hi Albu,
Please be informed that our decision regarding your account is final and will not be reversed.
Me:
Hello,
Can you please explain yourself? You just take the money and that is it??
Like i say, i play promotions, and i played only Ponton Blackjack the last promotions. I dont know if is possible to have some software to play with it, but i played fair the Ponton Blackjack.
Can you give me some proof of your statement? Where did you find out i used any software....this is just crazy.
Of course, since you take allot of my money i will contact my lawyer so he can take actions against your company.
Again, i ask you please release my funds that i played last promotions on Ponton Blackjack
Thanks in Advance
Alan
Hello Al_Bu, this casino is known to selective scam their customers especially when big amounts are involved. I myself been a victim of 120,000 dollars worth of crypto theft by them.
You can create a scam accusation against them here in this section:
https://bitcointalk.org/index.php?board=83.0Don't expect any help from forum members since the money they scam gets used to pay them promote their website, but at least you get to expose your case.
. Have you ever tried to access the site from a different ISP? The new UI of FortuneJack is really great. As ‘Hhampuz’ said above, I have also found it smoother than before. The pages are loading quickly here, and the search feature showing the result within few seconds. But the in-house game Dice isn't available after the update. The live support said it will be there within next few days.
