bL4nkcode, we've been on the market for almost 2 years, and we're proud to have earned the trust of thousands of our users. Issues come up eventually with any live service; they aren't always on the wallet side like in this very situation. However, the best way to get a situation resolved is to contact our support team via the in-app chat or any other channel available, we respond to all user requests.
I have the same problem
On 19 Dec 2017 08:30 using freewallet app i exchanged BTC->ETH and the exchange didn't happened i have lost my bitcoin and till now
no information from their support
my freewallet user ID : steliadis
email: [email protected]
if is not posible to change please give me BTC back in my freewallet adress
The present is still Status: Sending0/1
what happend?