There are some
theories that Minergate is connected to Freewallet, which in turn is connected with Changelly. Changelly is connected with HitBTC, so if that is true, it would make neither of these exchanges/wallets safe to deal with.
Freewallet are saying that it is just an "ordinary planned procedure". I don't know whether to believe them, or not. But their support is certainly active on reddit and actively solving problems as they pop up, and as of now i don't think anyone has actually lost anything to them.
All user assets are completely safe.
Freewallet operates for more than 1 year on a market and puts safety of users assets as a high priority. Our security team operates top level cryptocurrency multilayer security systems. Since the beginning of operations not a cent of user money was lost.
Freewallet stores funds in a multi-signature cold storage with a bank level security grade. From time to time there are rebalancing procedures between different cold storages and hot wallets. There’s no need to worry, this is an ordinary and planned procedure for cryptocurrency systems.
All user assets are completely safe. We offer more than 14 wallets and all of them are operating fine. Please, reach Freewallet support via in-app chat or
[email protected] if you need any assistance.