Topic: From High Roller to Whistleblower: Uncovering Bitcasino.io's VIP Practices (Read 549 times)

right because it's not just OP that they are taking care of, try OP to be a little patient and not push continuously, indeed 88ETH is not a small amount, but in my opinion at least OP and Bitcasino.io are mediating to resolve the problem slowly

Its really like you are so desperate to regain back your funds, but actually you can't do anything with it. The money you have is already lost and that is out of jurisdiction of bitcasino since the hacking does not happen in their casino. Yeah they are the one know that you sent such huge amount in your wallet but you should consider also that your wallet is already compromised before then the hacker is only waiting for some funds to came then stole it. Many people say it to you but still you are staining the reputation of bitcasino. If you have strong proof that they are the one hack your funds then comeback here and for sure lots of people will help you criticize them and ask to refund you. But its hard to prove your situation so much really better to move on and learn a lesson in hard way. Its really depressing to lose that money but you reverse everything and oblige them to pay you.

Hold on. You've completely missed the point and made a bunch of wrong assumptions.
I had over $8k sitting in my wallet for at least 36 hours before the theft. This isn't about some bot snatching funds right after a big deposit. When I said no one could have known about the transaction, I meant the specific timing and amount, not that blockchain transactions are private.
You're oversimplifying a complex situation and ignoring the actual circumstances of my case. My issue with Bitcasino isn't even about the theft itself, but how they treated a VIP customer afterward.
Next time, try asking for clarification instead of jumping to conclusions and telling me I'm "wrong" about my own experience. Your snap judgments aren't helpful and show you didn't bother to understand the situation before commenting.
Don't pretend to be an expert on a situation you clearly don't grasp. It's not a good look.

Yea, I agree with you.. the blatant aggressive attitude against you, to try and prevent you to turn to social media for assistance, are unacceptable, if they are not to be blamed. They should have been more professional in this regard and done proper research and still be professional in their comments. (You do not go into attack mode and threaten customers, when you have to support them)

We should also understand that casinos have to deal with a lot of scammers and people trying to "cheat" the system, so they might be irritated with some customers, when they are pushing too hard. (Give them enough time to deal with your issues, before you turn to social media platforms) 

Hold on. You've completely missed the point and made a bunch of wrong assumptions.
...My issue with Bitcasino isn't even about the theft itself, but how they treated a VIP customer afterward...

No, you're wrong. An unlimited number of people knew about this transaction, since all transactions in the blockchain are visible to everyone. At the same time, attackers use bots that signal all large transactions on the network and it is obvious that your 88 ETH belong to this category. Bitcasino responsibility ends from the moment this transaction for transferring funds to your wallet appeared on the network.

The theft of the 88 ETH occurred within ten minutes of my withdrawal, and only two parties were aware of this significant transaction: myself and Bitcasino.io...

Agreed, whichever way we try to interpret this..this is tinted with that accusation being delivered as positive criticism and its there for all to see.

As of the metamask situation...if wallet is connected to a platform this generally means coins can only move in one direction so if this $165k doesn't have any money trail on your Meta address then it's of great concern that deserves to be investigated for the security of its player's and the platform. Just hope the casino gives it another look to see what's really going on.

The 88 ETH loss was from my personal Metamask wallet, not the casino's wallet. This happened shortly after I made a withdrawal from Bitcasino.io to my wallet.
I didn't include specific wallet addresses or transaction details for privacy reasons. However, I have all this information documented, including police reports filed at the time of the incident.
The reason I included this incident in my post wasn't to accuse Bitcasino.io of being responsible for the theft. Rather, it was to highlight their lack of support and concern when a VIP player reported a significant loss immediately following a transaction with them.
You're right that 88 ETH doesn't just disappear. It was a sophisticated theft that occurred within minutes of the funds arriving in my wallet. The exact method of the hack is still unclear, which is why I termed it a "mysterious loss."
I didn't elaborate further on this incident because, frankly, it's been an incredibly painful experience. The loss of that much money led to a year of severe depression, which I'm still working through.

Even if you aren’t explicitly accusing them of theft, your statements suggest there is some suspicion on your part. If the ETH was already in your wallet, there is no way for them to take it back unless you gave them access to your private key or you signed an approval transaction that compromised your wallet.

Making a withdrawal doesn’t require you to approve anything so it is doubtful that Bitcasino had anything to do with your stolen funds. You can try retracing your steps by looking at your history on Etherscan to see if you might have interacted with a malicious DApp previously. It might also be that you had malware on your device.

I understand your frustration but I can’t fault them of wrongdoing for failing to investigate your stolen ETH when you did not provide any evidence of their involvement. The cashback terms might be unfair and confusing, but fairness is subjective to each player. If enough players are satisfied with the VIP perks they won’t feel they need to change them.

And his insisting the involvement of the casino for the disappearance of his balance so he cannot really say he's not accusing but base on the words he posted its like he's pointing out that Bitcasino is at fault of this issue what he encountered.

To many people suggest him to move on and I think that's better action to do since for sure he cannot do anything on that lose funds since there's no one can return it back to him. Although its really disappointing to lose such huge amount of money, but he cannot do anything with it and make this scenario as lesson that he should be more careful dealing with multiple platforms online to avoid getting similar issues. I don't know if casino could investigate this matter, but if they are willing then its good gesture to be done in their part.

Agreed, whichever way we try to interpret this..this is tinted with that accusation being delivered as positive criticism and its there for all to see.

As of the metamask situation...if wallet is connected to a platform this generally means coins can only move in one direction so if this $165k doesn't have any money trail on your Meta address then it's of great concern that deserves to be investigated for the security of its player's and the platform. Just hope the casino gives it another look to see what's really going on.

Trust me, even if you stated that you’re not accusing them of being involved in the mysterious disappearance of your ETH from your wallet - whoever actually goes through your post would instantly be able to tell otherwise due to the number of times you mentioned the incident. I personally haven’t read about the 88ETH but going through this post has already given me a glimpse of how you actually feel - so don’t feel bad if someone (like myself) thinks that you’re actually blaming them for the incident because that’s the vibe we got from your post.

The Dismissive CEO Response

Matthew's last email to me was so dismissive it wasn't even funny. Here's what he said:


The Ongoing Issues

To say this response was dismissive would be an understatement:

Actually, my Metamask wallet was connected to the casino, which is how I conducted the withdrawal. This direct connection means Bitcasino can’t simply wash their hands of the issue. Now, yes, I am calling them out—especially after Matthew’s evasive behavior.

He is systematically calling the casino out either with his direct speech or the indirect one, why he seem to say that he is not calling them out is because he knows that the casino have no direct relationship to what happen to his stored ethereuem in the wallet, since the wallet where the Ether are stored are not the casino hot wallet but his individual wallet where only him have access to.

Same goes with how the scammers got access, instead of out rightly accusing a casino that have some well established data base and presence in the market so it may likely get to a point where fake accusations like this one will come out and we should already know how those accusations can easily be verified

Incorrect! His experience might have influenced your opinion, but not many primarily because of his bad trust history and the fact that Bitcasino is a highly reputed site in this forum. Think!

I appreciate your questions, but I want to clarify a few things:

The 88 ETH loss was from my personal Metamask wallet, not the casino's wallet. This happened shortly after I made a withdrawal from Bitcasino.io to my wallet.
I didn't include specific wallet addresses or transaction details for privacy reasons. However, I have all this information documented, including police reports filed at the time of the incident.
The reason I included this incident in my post wasn't to accuse Bitcasino.io of being responsible for the theft. Rather, it was to highlight their lack of support and concern when a VIP player reported a significant loss immediately following a transaction with them.
You're right that 88 ETH doesn't just disappear. It was a sophisticated theft that occurred within minutes of the funds arriving in my wallet. The exact method of the hack is still unclear, which is why I termed it a "mysterious loss."
I didn't elaborate further on this incident because, frankly, it's been an incredibly painful experience. The loss of that much money led to a year of severe depression, which I'm still working through.

My post wasn't meant to be a detailed account of the theft itself, but rather an overview of my experiences as a VIP player, including how Bitcasino.io handled various situations. The 88 ETH incident was one example of what I perceived as inadequate customer support for a high-value player.
I hope this clarifies some of your concerns. While I understand the desire for more details, I hope you can also understand that revisiting this incident in depth is not something I'm comfortable doing in a public forum due to its significant emotional impact.