The 88 ETH loss was from my personal Metamask wallet, not the casino's wallet. This happened shortly after I made a withdrawal from Bitcasino.io to my wallet.
I didn't include specific wallet addresses or transaction details for privacy reasons. However, I have all this information documented, including police reports filed at the time of the incident.
The reason I included this incident in my post wasn't to accuse Bitcasino.io of being responsible for the theft. Rather, it was to highlight their lack of support and concern when a VIP player reported a significant loss immediately following a transaction with them.
You're right that 88 ETH doesn't just disappear. It was a sophisticated theft that occurred within minutes of the funds arriving in my wallet. The exact method of the hack is still unclear, which is why I termed it a "mysterious loss."
I didn't elaborate further on this incident because, frankly, it's been an incredibly painful experience. The loss of that much money led to a year of severe depression, which I'm still working through.
That's strange. I'll give you an example that may illustrate the situation a bit better.
You buy a car, drive it out of the dealership, take it home. You park it for the night next to another car that you own ( cheaper one). In the morning the new car is gone, but the old one is still there.
You find it odd that the thief would take only the newer, more expensive car and suspect the dealership had something to do with the whole thing since only you and them knew about the transaction.
You call the dealership asking them to do something about it, then complain about their lack of support.
Strange, don't you think?
Why didn't you blame Metamask? It's very likely they were responsible for the loss.
I'd check my computer for trojans and unauthorized access.
If you know the casino had nothing to do with the loss, why are you even telling us this story and using it as an argument against them. IMO the only thing worth talking about here is the way they suspended you for threatening them to write to the GCB.