Topic: From High Roller to Whistleblower: Uncovering Bitcasino.io's VIP Practices - page 3. (Read 553 times)

Trust me, even if you stated that you’re not accusing them of being involved in the mysterious disappearance of your ETH from your wallet - whoever actually goes through your post would instantly be able to tell otherwise due to the number of times you mentioned the incident. I personally haven’t read about the 88ETH but going through this post has already given me a glimpse of how you actually feel - so don’t feel bad if someone (like myself) thinks that you’re actually blaming them for the incident because that’s the vibe we got from your post.

And now back to the VIP issue, as others have said - it would have been better to just look for a casino that is willing to transfer your vip level to their site (several casino do that) and then continue your activity there rather than staying at bitcasino and being treated the way you don’t like.

Even if you aren’t explicitly accusing them of theft, your statements suggest there is some suspicion on your part. If the ETH was already in your wallet, there is no way for them to take it back unless you gave them access to your private key or you signed an approval transaction that compromised your wallet.

Making a withdrawal doesn’t require you to approve anything so it is doubtful that Bitcasino had anything to do with your stolen funds. You can try retracing your steps by looking at your history on Etherscan to see if you might have interacted with a malicious DApp previously. It might also be that you had malware on your device.

I understand your frustration but I can’t fault them of wrongdoing for failing to investigate your stolen ETH when you did not provide any evidence of their involvement. The cashback terms might be unfair and confusing, but fairness is subjective to each player. If enough players are satisfied with the VIP perks they won’t feel they need to change them.

Make up your mind man do you feel the casino is  involved or not?



We are commenting based on what you are posting. You don't have to be an asshole to us for you contradicting yourself and us commenting on that. You want to talk about how badly they treated you by not helping you with an issue regarding your wallet??? What site gets involved in a players wallet issues? They cannot get involved in case some bullshit happens and they get blamed for it. Better if they let a user handle their own mess.

You also need to read the rules of the forum and stop breaking them before you get reported and banned. You cannot reply to each person in a separate post back to back. There has to be a reply from someone else in between your responses. You can reply to multiple people in 1 post though. It's not hard to do.

Let me be clear: I’m not accusing Bitcasino of being responsible for the 88 ETH loss. Never have, and I hope I don't have to keep repeating that. In fact, when this whole thing went down and I posted about it elsewhere, I explicitly said I didn’t think the casino was involved.

The irony here is just incredible. When I posted about this on Reddit, people couldn’t believe I’d trust an online casino at all. Now, I’m not even accusing anyone of anything with the ETH loss, yet I’m getting replies defending the casino against accusations I never made.

Mentioning the 88 ETH incident in my post was about how it was handled—how Bitcasino failed to support a VIP player facing a major issue. It’s about their crappy customer service, not about who’s to blame for the loss.

The main point of my post—clearly missed by some—is pushing for better standards in customer service, transparency, and VIP treatment across the industry. It’s not about pointing fingers for something in the past; it’s about demanding better practices going forward.

Oh, I see we’re still making assumptions.

You’re saying I’m accusing Bitcasino, yet I’ve clearly stated multiple times that the 88 ETH loss wasn’t the primary focus of my post. But sure, if you want to twist my words, go ahead. For the record, I didn’t even think Bitcasino was involved until recently, despite what many commenters on Reddit suggested when I posted at the time. In fact, I defended Bitcasino back then—good one though.

As for how they treat their VIPs, let’s just say I’m a regular enough depositor to be halfway through Diamond Level at Stake. So, you can take your idea of what qualifies as a “high roller” and keep moving.

Thousands per day? Sure, I’ve deposited a quarter of a million dollars in the last 8 months alone. If that doesn’t count as regular or enough for you, then maybe you need to adjust your scale.

Next time, maybe get the facts straight before you try to poke holes in my story.

Thanks for the input, but please try reading more carefully.

Thanks for actually taking the time to understand the situation. I appreciate your empathetic response, especially on the 88 ETH loss and how the casino responded.

Switching casinos isn’t really the point—I already play more at Stake, so this isn’t about where I gamble.

My conversations with Bitcasino.io’s CEO, Matthew after the VIP status was reinstated was aimed at giving them constructive feedback to improve their VIP program. I wasn’t just complaining for the sake of it. I was offering insights that could benefit both the casino and its players.

By sharing this publicly, I’m not just looking for a solution for myself. I want to:

a) Get Bitcasino.io to rethink how they handle VIP player concerns and serious loss investigations.
b) Raise awareness among other players about the need for transparency and real customer service in online casinos.
c) Push for a bigger conversation about what standards should be in place for VIP treatment and account security.

You’re right—their unwillingness to properly investigate the 88 ETH loss was very disappointing, regardless of who was at fault. A more proactive and supportive approach would have been the bare minimum in this situation.

At the end of the day, I want to see improvements across the board. By putting this out there and offering real feedback, I hope to push for changes that benefit everyone, not just the big spenders.

Thanks again for your support and for contributing to this conversation.

Without commenting on your whole story as I am still processing the wall of shit I just read, 1 thing stuck out to me in your story.

You say you're not accusing but you are IMO. I cannot say how they treat their VIPs, but are you a regular depositor? By that I mean thousands of dollars per day/week? Reaching

Thank you for seeking clarification. I want to emphasize that I'm not accusing Bitcasino.io of any wrongdoing regarding the 88 ETH. My concern was more about their response to the incident as a VIP customer. The main issue is the lack of empathy and willingness to investigate, given the significant amount involved and my status as a long-term VIP player.

The better option for the OP right now is to move to another reputable casino he can find in this forum, where they can handle high rollers. Because it seems that his case will be shelved and not really resolve his issues. From now on, don't deposit to this site and try your chances with top casinos found here.
It seems that the casino is not willing to address his issues and they are letting him go as a player. Let us say, they are not the culprit of the 88eth loss, they should have shown the willingness to investigate his case as it is not a small amount.

Oh my bad, I think my network played a slow one on me, and for sure I will apologize for that mistake and thank you for pointing me to that I very much appreciate you bro, now from your comment I was able to visit the official thread of Bitcasino.io and to see that there have been several pages in that thread which indicates long time of community engage that their presence shouldn't be hidden to some forum members like myself, anyways it happens sometimes thing may skip us for whatever reason but all the same, I appreciate you man.

The question here is... why you don't change to another casino if you didn't liked how bitcasino de al with the high rollers. For sure a lot of casinos would be really happy to have a high roller like you and they will give you some nice and huge promotions to ha you happy on the ir site.

I'd like to make things clear first.

If I understand correctly, the 88 ETH in question was already sitting at your metamask wallet when the unathorized transaction happened, no? If so, it'd be difficult to say bitcasino had hand on this when the ETHs were exposed to your system as well.

I understand that the hacking incident were on the peculiar side of things but it's not enough proof to say bitcasino was responsible for it. We can't also say you and bitcasino were the only ones aware of the transactions since we're talking about a public blockchain which many people are monitoring. I reckon more victims would've came along if bitcasino is truly responsible.

I'm surprised you are not familiar with Bitcasino.io, they have an ANN thread here(which is also active). also, Bitcasino.io is owned or partnered with sportsbet.io. the forum search feature is unreliable sometimes so I am not surprised if you didn't get the result you are looking for. you'd be better off using search engines like google if you want to search something in the forum

I try to search for Bitcasino.io on the search box of the Forum and I can't find any information about this casino here in this Forum which means that the casino have no ANN here in the Forum, between that also we have seen forks coming to write complaints about casinos here which doesn't have any official presence here in the Forum but then I have read everything you posted in the ops and what I discovered is that, most casinos have some forms of specialize rules guiding some specific areas of the casino and in this case, Cashback and other rakeback offers fall between that line and at such the casino will say that they have all the right to either give out such bonuses or withhold it, since it their money and their rules, they can do whatever suits them most.

For some reason the support that attended to your Case as mentioned in the ops have acred in the above stated direction and for sure he will and can not help you solve your issues and that is why he clearly stated that in his last comment where he mentioned that theiraynhave to lose you as a gambler and a customer on they site since he likely won't be resolving your issues for you in any ways.

My Experience as a VIP Player at Bitcasino.io: A Cautionary Tale

IMPORTANT CLARIFICATION: I want to make it absolutely clear that I am NOT accusing Bitcasino.io of any wrongdoing, especially regarding the 88 ETH incident. This post is about my personal experience and concerns regarding transparency and customer service as a VIP player.

For the past two years, I've been a dedicated VIP player at Bitcasino.io. Unfortunately, I have reached a point where I feel compelled to share my experience due to a lack of transparency and what I perceive as unfair treatment of high-value customers. This post aims to inform potential players about the realities of VIP status at Bitcasino.io.

Background:

• 2019: I registered with Bitcasino.io.
• April 2022: I achieved VIP status after three years and over $1 million in wagers.
• July 29, 2023: An incident involving 88 ETH occurred (details below).
• Last 8 Months: I deposited an additional quarter of a million dollars.
• August 2024: Raised concerns regarding the cashback system and made comparisons to competitors.
• Late August 2024: Issues were escalated to CEO Matthew following punitive actions by VIP manager Cristina.

The 88 ETH Incident:

Before I describe this incident, I want to emphasize that I am not accusing Bitcasino.io of any involvement in the loss of my 88 ETH. I'm sharing this experience to highlight the need for better security practices and more empathetic customer support in such situations.

On July 29, 2023, an incident occurred that significantly impacted my trust in Bitcasino.io. After my largest win ever, I requested a withdrawal of 114 ETH. I transferred 26 ETH to an exchange, but within minutes, the remaining 88 ETH (approximately $165,000 at the time) vanished from my wallet.

The circumstances surrounding this theft are particularly troubling. For over 36 hours prior to the incident, my Ethereum wallet held a balance of around $7,000 ETH, which remained untouched. I had been using this wallet for nearly two to three years to manage my funds, and $12,000 was the most I had ever held in it. No one, including myself, could have predicted that a large deposit would soon appear. The theft of the 88 ETH occurred within ten minutes of my withdrawal, and only two parties were aware of this significant transaction: myself and Bitcasino.io.

Additionally, if someone had gained access to my wallet information, it seems highly suspicious that they would leave the $7,000 untouched for such an extended period and only act immediately after this substantial and unexpected deposit. The thief allowed the initial transfer of 26 ETH to go through before siphoning the remaining 88 ETH. This level of precision and timing suggests an unusual degree of knowledge and awareness, inconsistent with a random compromise.

Normally, I keep most of my funds in a cold wallet for security reasons. However, whenever I played with ETH on Bitcasino, I used Metamask for convenience, so withdrawing through the same method made sense. My plan was to send the majority of the funds to cold storage after successfully withdrawing the 26 ETH to Kraken.

When I reported this to my VIP host, Taehee, she quickly dismissed any involvement by the casino and suggested I contact my wallet provider. At the time, I did not suspect Bitcasino.io, but the lack of concern or willingness to investigate the incident raised red flags.

I chose not to escalate as I was not directly accusing the casino of wrongdoing. However, the peculiar timing and circumstances of the theft make it difficult to ignore the possibility that more investigation is needed into the platform's security and transparency practices.

Again, I want to stress that I do not believe Bitcasino.io was directly responsible for this loss. However, their dismissive response and lack of concern were disappointing, especially given my status as a VIP player.

Non-transparent cashback policies:

On August 25, 2024, I sent a message to Taehee stating:


I also expressed frustration about the lack of clear communication and the inconsistent information from different support agents.


Despite Taehee's attempts to address some points, the core issues around the cashback mechanics and transparency remained unresolved.

The Tipping Point: Retaliation and Suspension:

After feeling ignored and undervalued, I informed Taehee of my plan to escalate the matter to the Curaçao Gaming Control Board (GCB). This led to a swift and severe reaction from Bitcasino.io.

Cristina, the Head of VIP, suspended my VIP status and rewards without prior notice. On August 28, 2024, she stated:


She further warned that any attempts to create negative publicity would result in harsher measures, including possible account closure.


This approach seemed to penalize me for raising legitimate concerns and seeking a fair resolution, contrary to the principles of fair gaming.

The CEO's Response & Change in Position:

On August 31st, Matthew replied, dismissing my concerns about the cashback system and my comparisons to competitors like Stake. He offered a vague goodwill gesture and took a defensive stance regarding the 88 ETH incident, despite my explicit statement that I wasn't accusing Bitcasino.io of any wrongdoing. Matthew stated:


His response appeared to misinterpret my intentions entirely. I had clearly communicated that I wasn't accusing Bitcasino.io of involvement in the 88 ETH loss. This misunderstanding suggested a lack of careful attention to my concerns and a failure to address the actual issues I had raised about transparency and customer service.

In my final email on August 31st, I reiterated my concerns, emphasizing again that I wasn't making any accusations against Bitcasino.io regarding the 88 ETH incident. I thanked him for his time and proposed potential improvements for their customer experience, without expecting any further response.

Current Status:

As of September 1st, 2024, the situation remains unresolved. Bitcasino.io's contradictory responses and lack of transparency have left me with no choice but to share my experience publicly. The core issues include:

• Inconsistent and unclear bonus systems
• Poor customer service
• Lack of transparency in cashback calculations
• Dismissive responses to legitimate concerns
• Potential security vulnerabilities, highlighted by the 88 ETH incident

Conclusion:

I want to reiterate that this post is not an accusation against Bitcasino.io. Rather, it's a call for improved transparency, better communication, and more empathetic customer service, especially for VIP players who have invested significant time and money on the platform.

My experience with Bitcasino.io illustrates that even VIP players can face unfair treatment and a lack of transparency. For those considering playing at Bitcasino.io, especially at a high level, I urge you to proceed with caution and demand clear explanations of their policies and procedures. It is essential not to let the allure of VIP status overshadow the potential risks involved.

If others have had similar experiences with Bitcasino.io or other online casinos, I'd like to hear your stories.

TL;DR: As a VIP player who wagered millions at Bitcasino.io, I experienced:

• Mysterious loss of 88 ETH ($165,000) shortly after a withdrawal (NOT accusing Bitcasino.io of this)
• Unclear and potentially unfair cashback system
• Poor customer service and dismissive responses to concerns
• Suspension of VIP status after raising issues
• Contradictory responses from CEO, including misinterpretation of my concerns
  

This post details my journey from a high-value player to a disillusioned customer, serving as a warning to potential Bitcasino.io users.