FTX Customer Claims Portal | Bitcointalksearch.org

Bitcoin_Arena

copper member

Activity: 2128

Merit: 1814

฿itcoin for all, All for ฿itcoin.

Quote from: virasog on February 11, 2025, 11:07:54 AM

I think this time around they will process the refunds. As i read this on social media that FTX will refund to its creditors on 18 of this months but they will only do this for those who have less funds in the exchange (as I understand this news). However for those who had funds in the FTX should undergo KYC and other process, if they want to get their money back. There is no harm in trying and hoping they will return the funds.

FTX will begin repaying small creditors on February 18

Mate, am not sure if you followed the thread. I am not saying that the funds won't be paid out, they will be paid back but at what cost? The OP says they have been doing endless KYC verifications. Who you be happy if you had to undergo 5 different KYC verifications each other time just to get back your $30 worth of crypto?

Obviously, at one point, you would just give up on the whole thing. Some other pissed of customers would do the same.

Z-tight

legendary

Activity: 1134

Merit: 1127

Wheel of Whales 🐳

Quote from: virasog on February 11, 2025, 11:07:54 AM

I think this time around they will process the refunds. As i read this on social media that FTX will refund to its creditors on 18 of this months but they will only do this for those who have less funds in the exchange (as I understand this news).

Yeah, i believe creditors are close to getting their money back, and the refund scheduled on the 18th of this month is for creditors with claims of $50k or less, ftx calls them the 'convenience class'. So i believe after this is concluded, they would move forward until everyone gets their money back, at least the dollar-value of their deposit when the exchange filed for bankruptcy.

virasog

legendary

Activity: 3206

Merit: 1174

Leading Crypto Sports Betting & Casino Platform

Quote from: Bitcoin_Arena on February 11, 2025, 07:11:09 AM

Quote from: UmerIdrees on February 09, 2025, 11:22:59 PM

Today i got an email from FTX Support <[email protected]> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. Huh

Probably trying to frustrate the people trying to claim their coins. Shake off a few of them who eventual get tired of the endless KYC verifications, keep some funds to themselves and later claim that they paid back their customers.
I think that's the game they are trying to play. I don't see any other logic why some has to keep verifying even after the previous verification was passed. Don't they keep records?

I think this time around they will process the refunds. As i read this on social media that FTX will refund to its creditors on 18 of this months but they will only do this for those who have less funds in the exchange (as I understand this news). However for those who had funds in the FTX should undergo KYC and other process, if they want to get their money back. There is no harm in trying and hoping they will return the funds.

FTX will begin repaying small creditors on February 18

Bitcoin_Arena

copper member

Activity: 2128

Merit: 1814

฿itcoin for all, All for ฿itcoin.

Quote from: UmerIdrees on February 09, 2025, 11:22:59 PM

Today i got an email from FTX Support <[email protected]> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. Huh

Probably trying to frustrate the people trying to claim their coins. Shake off a few of them who eventual get tired of the endless KYC verifications, keep some funds to themselves and later claim that they paid back their customers.
I think that's the game they are trying to play. I don't see any other logic why some has to keep verifying even after the previous verification was passed. Don't they keep records?

EarnOnVictor

hero member

Activity: 938

Merit: 665

Leading Crypto Sports Betting & Casino Platform

Quote from: UmerIdrees on February 09, 2025, 11:22:59 PM

Today i got an email from FTX Support <[email protected]> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. Huh

Here is the complete email:-
-snip-

I don't understand you, you claimed this as evidence and that your post was the complete email received, yet nothing like KYC re-verification was mentioned there. Well, all that matters is for you guys to get your money back and for FTX to have asked you for KYC re-verification for the second time is still within their rights even though it will be inconvenient. It is also a selfish move to confiscate some people's money because some will not be able to pass that re-verification for different reasons.

Darker45

legendary

Activity: 2576

Merit: 1860

Quote from: UmerIdrees on February 09, 2025, 11:22:59 PM

Today i got an email from FTX Support <[email protected]> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. Huh

~snip~

As far as the FTX refund situation is concerned, I think I'd rather comply. I'm not an FTX claimant but I share a similar experience, the frustration to be exact, because I'm a Cryptopia claimant. I've also been asked to undergo KYC over and over and over again. I stopped complying eventually. Everything seems pointless already. The end isn't in sight.

However, the situation with FTX seems optimistic. There are even specific dates set, albeit estimates. But there's obviously progress. The distribution is in sight. If you've verified that the email is legitimate, and I guess it is because the same is also shared online, then you must comply.

Z-tight

legendary

Activity: 1134

Merit: 1127

Wheel of Whales 🐳

Quote from: UmerIdrees on February 09, 2025, 11:22:59 PM

Here is the complete email:-

I have read the email, though i don't see where they talk about another kyc process, take note that i am not a ftx creditor and so maybe i do not completely understand the mail. However, i believe the mail is directing you to check the distribution dashboard that has been created, to see stuffs like your distribution service provider, etc, no?

UmerIdrees

hero member

Activity: 2464

Merit: 877

Today i got an email from FTX Support <[email protected]> with the subject of "FTX Customer Portal - Distribution Dashboard (Step 9) Now Live".
So as i see we once again have to go through all the KYC process and other steps to be eligible for the claims. We have been doing all this few times before too (you can see the evidences in my earlier posts in this thread). Will they be always be asking for KYC details and never looked to refund the funds stuck at FTX. Huh

Here is the complete email:-

Quote

Dear Customer,

You are receiving this email in connection with the confirmed Second Amended Joint Chapter 11 Plan of Reorganization of FTX Trading Ltd. and its Debtor Affiliates [D.I. 26404-1] (the “Plan”), and Distributions you may be entitled to receive under the Plan.

The FTX Customer Portal has now released a Distribution Dashboard (Step 9). The Distribution Dashboard provides relevant information for your distribution including your selected Distribution Service Provider, estimated distribution date, and a breakdown of how your distribution amount was calculated.

For more information, please visit Distributions Dashboard FAQs.

Thank you,

FTX Customer Support

Note: If you suspect unauthorized access to your account, immediately lock your account, email [email protected], and change your password.

UmerIdrees

hero member

Activity: 2464

Merit: 877

Quote from: JeromeTash on August 31, 2023, 07:23:44 AM

Quote from: UmerIdrees on August 27, 2023, 08:36:58 PM

What are the next steps for me Huh

Anyone esle got the same probelm ?

https://i.ibb.co/Cb3M2W6/ftx.png

I didn't do any KYC, and I am skeptical if I will do it given the recent news about the leaked customer details/documents. I just logged in after confirming my account but the balance in there are just dust amounts and some locked Luna.

For dust amount there is no need to go in all this hassle and risk your privacy by again doing the KYC but for those who have funds in that exchange they have no option other than to oblige what they are demading or forfeit thier funds.

Quote from: JeromeTash on August 31, 2023, 07:23:44 AM

What documents did you use for proof of address?

For proof of address, i submit my bank account statement, where my address was mentioned and it was the same address whiich was on my national identity card, so the both addresses match.

They also accpet any utility biils where your name and address is mentioend , but they dont accept mobile bills or any screenshot of the bill.
You need to take a camera picture of the bill and then submit.

JeromeTash

legendary

Activity: 2394

Merit: 1276

Heisenberg

Quote from: UmerIdrees on August 27, 2023, 08:36:58 PM

What are the next steps for me Huh

Anyone esle got the same probelm ?

https://i.ibb.co/Cb3M2W6/ftx.png

I didn't do any KYC, and I am skeptical if I will do it given the recent news about the leaked customer details/documents. I just logged in after confirming my account but the balance in there are just dust amounts and some locked Luna.

What documents did you use for proof of address?

Husires

legendary

Activity: 1596

Merit: 1289

Quote from: UmerIdrees on August 30, 2023, 08:43:55 PM

Anyways, i still not got any email from FTX, regardless of the fact that i send them the reminder emails twice. Look like i am not going to get mine funds too Cry

(If ftx decides to relase the funds to everyone someday)

The reason may be in your country, although everything seems ambiguous, but the only certainty is that the money will not be returned during the next two years, and your right will not be waived to submit the claims on 29 September.
The choice is yours if you want to provide your data now, but you have to wait until things become clearer a little.

UmerIdrees

hero member

Activity: 2464

Merit: 877

Quote from: joniboini on August 30, 2023, 01:10:31 AM

Quote from: virasog on August 30, 2023, 12:02:33 AM

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I think it's more fitting to say that Japan is the only exception, not that there are only specific countries eligible for the claim. Not saying this is not the case though, since who knows what they will do behind the scenes with how ambiguous the legal process can be. But yeah, if you don't have a lot of money left on FTX, maybe it is better to wait and see how the process turns out instead of sending more personal details that might end up in hackers' hands due to FTX or their partner's mistakes. CMIW.

This is not something where you can wait and see if they are giving funds back to other perople, then you can claim yours and get them. This is time bound. The deadline to submit the claims in 29 september. So if any does not do all these kyc and claim their case, they are basiclally forfeiting your assets left at ftx.

Anyways, i still not got any email from FTX, regardless of the fact that i send them the reminder emails twice. Look like i am not going to get mine funds too Cry

(If ftx decides to relase the funds to everyone someday)

Darker45

legendary

Activity: 2576

Merit: 1860

Quote from: virasog on August 30, 2023, 12:02:33 AM

Quote from: Darker45 on August 29, 2023, 08:12:20 PM

Quote from: Husires on August 29, 2023, 03:19:30 AM

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

Apparently, it doesn't include all FTX investors or users all over the world. The exchange's Japan platform obviously has a different process. It appears much faster and more efficient thanks primarily to the country's strict laws. As a matter of fact, refund has already been started as early as February.

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I would say that until you know and confirm that they will refund your money, it is better not to submit the documents to the scammers.
They may misuse our data and still do not process our refunds.

FTX Japan was an independent subsidiary of FTX International. It was solvent when its mother company collapsed. It adhered to a different set of strict regulation and laws. The same set of rigid rules accordingly protected FTX Japan users from the kind of fiasco FTX International users have to face. Through the defunct Liquid.com, which was purchased by FTX and was revived for the purpose of refund, FTX Japan users were able to withdraw their funds as quickly as 4 months after the FTX collapse.

joniboini

legendary

Activity: 2170

Merit: 1789

Quote from: virasog on August 30, 2023, 12:02:33 AM

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I think it's more fitting to say that Japan is the only exception, not that there are only specific countries eligible for the claim. Not saying this is not the case though, since who knows what they will do behind the scenes with how ambiguous the legal process can be. But yeah, if you don't have a lot of money left on FTX, maybe it is better to wait and see how the process turns out instead of sending more personal details that might end up in hackers' hands due to FTX or their partner's mistakes. CMIW.

virasog

legendary

Activity: 3206

Merit: 1174

Leading Crypto Sports Betting & Casino Platform

Quote from: Darker45 on August 29, 2023, 08:12:20 PM

Quote from: Husires on August 29, 2023, 03:19:30 AM

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

Apparently, it doesn't include all FTX investors or users all over the world. The exchange's Japan platform obviously has a different process. It appears much faster and more efficient thanks primarily to the country's strict laws. As a matter of fact, refund has already been started as early as February.

FTX has been emailing to all its users for filing a claim. If they intend only to refund to few countries user like Japan and the US, then what is the point in collecting the full KYC data of all the users. Asking for proof of address is something fishy because this information was not asked at the initial KYC process at the FTX.com.

I would say that until you know and confirm that they will refund your money, it is better not to submit the documents to the scammers.
They may misuse our data and still do not process our refunds.

Husires

legendary

Activity: 1596

Merit: 1289

Quote from: Darker45 on August 29, 2023, 08:12:20 PM

Just days ago, Kroll, FTX's bankruptcy claims agent, has also fallen victim to a security breach. Data of claimants are now compromised. Accounts in the claims portal are now suspended. The reason, a Kroll employee fell victim to a sim-swap attack. Personal information of claimants in the case are now exposed.^[1]

Proving their right is a key issue because, given the matter, the number of people who may succeed in proving their right and meet the conditions of Chapter 11 and start the journey of recovering the money, which may take a long time, will be a small percentage, I do not have numbers, but certainly not all users are from the United States. if the platform received money and investments were made with high-risk short-term returns, they might be able to pay some users and close the case and not turn into a long-term like mtgox.

Manipulating user data is the beginning of losing their rights.

Darker45

legendary

Activity: 2576

Merit: 1860

Quote from: Husires on August 29, 2023, 03:19:30 AM

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

Apparently, it doesn't include all FTX investors or users all over the world. The exchange's Japan platform obviously has a different process. It appears much faster and more efficient thanks primarily to the country's strict laws. As a matter of fact, refund has already been started as early as February.

Quote

A refund process will not happen soon, and if it happens, it may take more than a decade and compensation either in the value of the dollar or enough Bitcoin at that time, and then the compensation will not cover 50% at best.
https://claims.ftx.com/ is for verification of ownership and not for compensation.

This is most likely. It doesn't help that the murky process is made more complicated due to a good amount of influence and politics at play. We don't know anymore what's true and what's not, what's real and what's fake.

Just days ago, Kroll, FTX's bankruptcy claims agent, has also fallen victim to a security breach. Data of claimants are now compromised. Accounts in the claims portal are now suspended. The reason, a Kroll employee fell victim to a sim-swap attack. Personal information of claimants in the case are now exposed.^[1]

I'm highly doubting the integrity of the ongoing case. There's so much influence coming from powerful parties at play.

[1] https://dailycoin.com/ftx-suspends-users-accounts-following-kroll-security-breach/

Husires

legendary

Activity: 1596

Merit: 1289

Does compensation under Chapter 11 include all investors from all countries, or is it limited to those who are in the United States, because I read somewhere that investors from Japan will get their money because of the obligation to have deposits in a guarantee fund in that country.

A refund process will not happen soon, and if it happens, it may take more than a decade and compensation either in the value of the dollar or enough Bitcoin at that time, and then the compensation will not cover 50% at best.
https://claims.ftx.com/ is for verification of ownership and not for compensation.

noorman0

hero member

Activity: 1778

Merit: 710

[Nope]No hype delivers more than hope

Quote from: Z-tight on August 28, 2023, 04:27:23 PM

-snip-
I am curious, isn't this the same documents you used to pass kyc verification when ftx was still in operation? Why then is the proof of address invalid this time around.

Proof of address is an advanced level of verification that is not present in a typical basic KYC request, let's say Level 1. I think it's the business account equivalent to withdraw up to 10k BTC worth. Sounds a little crazy for retail users.

I found a list of documents related to this type of KYC request. Maybe it can be used as an alternative if one of them is rejected.

Quote from: https://statrys.com/blog/what-is-a-proof-of-address

Proof of address can be one of the following documents:

- Water, electricity, gas, telephone, or Internet bill
- Credit card bill or statement
- Bank statement
- Bank reference letter
- Mortgage statement or contract
- Letter issued by a public authority (e.g. a courthouse)
- Company payslip
- Car or home insurance policy
- Car registration
- Authorized change of address form
- Letter of employment
- Official letter from an educational institution
- Municipality bill or government tax letter
- Driver’s license
- Residence permit
- Lease agreement for your residence

Z-tight

legendary

Activity: 1134

Merit: 1127

Wheel of Whales 🐳

Quote from: UmerIdrees on August 27, 2023, 08:36:58 PM

What are the next steps for me Huh

Anyone esle got the same probelm ?

Sorry about this, but there is nothing that anyone can do for you, you will have to wait for support to reply your email to them, which i am not even optimistic about. I am curious, isn't this the same documents you used to pass kyc verification when ftx was still in operation? Why then is the proof of address invalid this time around. These centralized services can really be weird most times and more reason why we should never leave our funds in their control.

Topic: FTX Customer Claims Portal (Read 371 times)