FTX Customer Claims Portal - page 2.

noormcs5

hero member

Activity: 2814

Merit: 618

Leading Crypto Sports Betting & Casino Platform

Quote from: JeromeTash on July 15, 2023, 03:44:35 PM

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

Do you think that through this claim portal FTX will be willing to return everyone's money ? By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

I remember NewZelanad's exchange cryptopia was closed and later they also asked their customer's to fill in forms to recover their funds. Nothing happened to date incipite people filling out the details and forms Sad

JeromeTash

legendary

Activity: 2338

Merit: 1261

Heisenberg

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

EmpoEX

sr. member

Activity: 419

Merit: 264

Or you may try later to receive the code via your phone number.
They may work on it since SMS services are temporarily down.
Or you may contact them via support.

Ojima-ojo

hero member

Activity: 910

Merit: 507

Quote from: TryNinja on July 15, 2023, 03:07:07 AM

Maybe try the “support” link?

The website is quite laggy for me and it was down after being released a few days ago, so maybe they’re still polishing it. You can always try later since you have until September 29 to fill it out.

The website load fine from my end and I was able to see all the features and access forms for compliant but since I was not a customer of FTX I did not try to fill and submit the form to see if the final steps is working.

FTX have made some good attempt to for recovery and at the same time exposes some of the channels in which they customers funds was wasted, because from what I read on the confessions, FTX spent over $300 millions to get a Europe license normally should have cost them $30million and that was a big pip in the hole.
https://fortune.com/crypto/2023/07/13/ftx-europe-bankman-fried-john-ray-bankruptcy-claw-back/

TryNinja

legendary

Activity: 2758

Merit: 6830

Maybe try the “support” link?

The website is quite laggy for me and it was down after being released a few days ago, so maybe they’re still polishing it. You can always try later since you have until September 29 to fill it out.

UmerIdrees

hero member

Activity: 2436

Merit: 877

FTX recently launched their claim portal https://claims.ftx.com/

I do not know how serious they are in returning the people's money, but I am facing a certain issue in this portal.

When i log in, i get this screen.

Here I selected FTX.COM

After giving my credentials, it never sends me an email for the SMS code and I can't proceed further. Is anyone of you also facing this issue or any other issue while filling out this claim form?

Topic: FTX Customer Claims Portal - page 2. (Read 264 times)