FTX Customer Claims Portal - page 2.

Z-tight

legendary

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Wheel of Whales 🐳

Quote from: UmerIdrees on August 27, 2023, 08:36:58 PM

What are the next steps for me Huh

Anyone esle got the same probelm ?

Sorry about this, but there is nothing that anyone can do for you, you will have to wait for support to reply your email to them, which i am not even optimistic about. I am curious, isn't this the same documents you used to pass kyc verification when ftx was still in operation? Why then is the proof of address invalid this time around. These centralized services can really be weird most times and more reason why we should never leave our funds in their control.

UmerIdrees

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Activity: 2464

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Quote from: JeromeTash on July 15, 2023, 03:44:35 PM

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

Well, i didn't tried further that day and wasn't too hopeful that they will return me my funds. Anyways, i again received a reminder email from FTX to claim my funds. So i tried login the site and this time i was able to sucessfully login.

When i tried the KYC process, it failed at the Address verification. I submit my documents few times and finally it says that proof of address isn't valid. I emailed them about this situation as suggested but still haven't got any reply.

What are the next steps for me Huh

Anyone esle got the same probelm ?

PX-Z

legendary

Activity: 1554

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Wallet transaction notifier @txnNotifierBot

Quote from: salad daging on July 16, 2023, 11:36:26 AM

Is it too much to ask for KYC details?

Yes, for the details you already passed.

Quote from: salad daging on July 16, 2023, 11:36:26 AM

Woww... that's the longest I've heard of Mt.gox.
If it's true FTX will refund customers, how long will they verify customer data that so many probably millions of FTX users, true it will take yearly. Grin

Verifying users data is too easy and it wont take years, the question is where all those refund money will come from since it's all the main issue why they filed bankruptcy, it's money.

salad daging

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Bitcoin To The Moon 📈📈📈

Quote from: PX-Z on July 15, 2023, 05:07:18 PM

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

Right? Confirming the registered email and mobile number is enough for them to check that someone is the correct owner of the ftx account. Asking another KYC data is suspicious and lazy shit.

Is it too much to ask for KYC details? I know there are procedures to be followed but I am also too suspicious of what is available on the claim portal, I skipped it considering if I am not mistaken the balance there is not too big, because now I don't expect to get the money back, it is very unlikely.

Quote from: Rikafip on July 16, 2023, 02:26:56 AM

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

I remember NewZelanad's exchange cryptopia was closed and later they also asked their customer's to fill in forms to recover their funds. Nothing happened to date incipite people filling out the details and forms Sad

Mt.Gox people are waiting for almost a decade to get their money back so don't expect this this with FTX will get solved anytime soon. Hopefully not as long as Mt.Gox, but you should be prepared to wait for years.

Woww... that's the longest I've heard of Mt.gox.
If it's true FTX will refund customers, how long will they verify customer data that so many probably millions of FTX users, true it will take yearly. Grin

JeromeTash

legendary

Activity: 2394

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Heisenberg

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

Do you think that through this claim portal FTX will be willing to return everyone's money ?

I really don't know. We shall see what happens with time. I had dust amounts in the exchange and some Locked Luna 2 from the Luna airdrop, and I received a notification about the claiming process sometime back.

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

Maybe because the process is now being handled by an entirely different party (Not FTX, since they are the debtors at this point vs. the Creditors/customers)

Rikafip

legendary

Activity: 1722

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Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

Do you think that through this claim portal FTX will be willing to return everyone's money ?

They may be willing to, but I don't think that will happen. If they really had enough money to give back everyone what they owe, they wouldn't even be in this situation. Imho, people should be happy if they even get back 50% of what they had there prior to collapse.

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

FTX filed for bankruptcy so there is certain procedure set. Another thing, what would be the point of restoring the exchange and just letting everyone withdraw their money willi-nilly if they don't have enough, which they obviously don't. I mean, how would that look like, if for example they have 7 billion USD while people try to withdraw 10 billion?

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

I remember NewZelanad's exchange cryptopia was closed and later they also asked their customer's to fill in forms to recover their funds. Nothing happened to date incipite people filling out the details and forms Sad

Mt.Gox people are waiting for almost a decade to get their money back so don't expect that this thing with FTX will get solved anytime soon. Hopefully not as long as Mt.Gox, but you should be prepared to wait for years.

Bitcoin_Arena

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฿itcoin for all, All for ฿itcoin.

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

If you recall well, they became insolvent and then filed for bankruptcy, meaning there was no "withdrawable money" at that time or even right now
Filing for Bankruptcy buys them time to sell some of their assets and liabilities as a company to recover the customer funds. I guess the KYC is away of verifying if the claimants are real.

PX-Z

legendary

Activity: 1554

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Wallet transaction notifier @txnNotifierBot

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

Do you think that through this claim portal FTX will be willing to return everyone's money ?

It could be a yes, by making this portal, but it might be not as well.

Quote from: noormcs5 on July 15, 2023, 04:38:09 PM

By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

Right? Confirming the registered email and mobile number is enough for them to check that someone is the correct owner of the ftx account. Asking another KYC data is suspicious and lazy shit.

Potato Chips

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yesssir! 🫡

I'm assuming you've already looked into your spam folder, yes? Have you tried whitelisting their domain? otherwise, contact the support as others suggested.

As a just in case, I would also suggest refraining from doing multiple re-attempts within a short period of time as this could cause rate limits.

noormcs5

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Leading Crypto Sports Betting & Casino Platform

Quote from: JeromeTash on July 15, 2023, 03:44:35 PM

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

Do you think that through this claim portal FTX will be willing to return everyone's money ? By the way, FTX as all the data, KYC details and balances of everyone. Why not just restore the site and ask everyone to withdraw, if they are serious. Asking for such details, which they already have make no sense.

I remember NewZelanad's exchange cryptopia was closed and later they also asked their customer's to fill in forms to recover their funds. Nothing happened to date incipite people filling out the details and forms Sad

JeromeTash

legendary

Activity: 2394

Merit: 1276

Heisenberg

The SMS service is probably down, given the fact that FTX has been offline. This is one of the reasons why SMS code verification is discouraged at all costs. I believe your account did not have 2 factor verification through an authenticator app enabled, that's why you are facing the problem

I have managed to log into mine via 2FA and reached the KYC verification stage, but am too lazy to proceed right now.

EmpoEX

sr. member

Activity: 419

Merit: 264

Or you may try later to receive the code via your phone number.
They may work on it since SMS services are temporarily down.
Or you may contact them via support.

Ojima-ojo

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Activity: 966

Merit: 519

Quote from: TryNinja on July 15, 2023, 03:07:07 AM

Maybe try the “support” link?

The website is quite laggy for me and it was down after being released a few days ago, so maybe they’re still polishing it. You can always try later since you have until September 29 to fill it out.

The website load fine from my end and I was able to see all the features and access forms for compliant but since I was not a customer of FTX I did not try to fill and submit the form to see if the final steps is working.

FTX have made some good attempt to for recovery and at the same time exposes some of the channels in which they customers funds was wasted, because from what I read on the confessions, FTX spent over $300 millions to get a Europe license normally should have cost them $30million and that was a big pip in the hole.
https://fortune.com/crypto/2023/07/13/ftx-europe-bankman-fried-john-ray-bankruptcy-claw-back/

TryNinja

legendary

Activity: 2758

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Maybe try the “support” link?

The website is quite laggy for me and it was down after being released a few days ago, so maybe they’re still polishing it. You can always try later since you have until September 29 to fill it out.

UmerIdrees

hero member

Activity: 2464

Merit: 877

FTX recently launched their claim portal https://claims.ftx.com/

I do not know how serious they are in returning the people's money, but I am facing a certain issue in this portal.

When i log in, i get this screen.

Here I selected FTX.COM

After giving my credentials, it never sends me an email for the SMS code and I can't proceed further. Is anyone of you also facing this issue or any other issue while filling out this claim form?

Topic: FTX Customer Claims Portal - page 2. (Read 378 times)