Topic: Gambling company's responsibility (Read 330 times)

Unfortunately, I don't think these gambling license authorities will push thru a weak complaint.
Maybe, if their name is already dragged to a controversy and media is already part of it.
But most of the time, if the complaint is small, they usually ignore it.
So now, it depends on the player himself where to go on these casinos.
This is why, it is better for you to check the reputation and reviews of the casino before spending any amount to them.
How many cases have you heard that the licensing authority helped the player resolve his issue to the casino?
This is for you to think about. So you have idea where will your complaint go if ever you file one.

These license issuer companies should start monitoring these gambling sites that break the rules and tarnish the image of online casinos, but unfortunately, they are not doing anything because they can only take action when there is a case brought to their attention, they have a proper forum for complaint and they only give weight to accusations when both parties presented their pieces of evidence, the complainant finds it easy to file a complaint on forums and other platforms because the action is quick to resolve if the casino is protecting his reputation here.

That license is not that strong to close down a scam site, most probably there’s a penalty for this but if you failed to report the no the issuing regulatory, then that license might not be revoke. I believe on their responsibility to assure the legitimacy of the site before they issue a license, and I know it takes a lot of paper and fees for them to qualify but still some site turns into a scam site, maybe they have fake license to operate in the first place.

There are legit complaints from casinos with Curacao license but unfortunately, Curacao is not following these complaints online until they are directed to them, that will be the time that they will take action, a government agency like Curacao licensing agency can only act on facts and not on hearsay and it must be brought to their attention, I prefer legit complaints as a gauge to measure the reputation of a gambling site than a license embedded on their website.

Their job is to give licenses to those gambling sites that wants to work legally, now if a certain gambling site would scam their players, it is not Curacao's fault anymore, unless there's an agreement that once a certain gambling site scam someone, or do anything inappropriate, their license would be gone forever and will not get a new one from Curacao.

This is one of the reasons why I think that improvements should be made when it comes to the regulations and standards of granting license to casinos, but more so on the monitoring of the compliance. As we are now becoming more inclined to online transactions and digital connections, I think that there must be some kind of mandation that covers the eligibility of complaints submitted digitally to push through, after completing the set processes.

^ This is sad because if you are a complainant and if you are far from a casino licensing company, your complaint will not take action because it's online. I think that is wrong, if you have valid proof and evidence it should be always granted even though if it is online. Gambling regulators are the weakness of the gambling companies to avoid shady actions that could be abused their users but yes, this is not a guarantee that a gambling company will not scam you, they had different loopholes to trick their players.

I certainly agree with this. Most of the complaints are being done online and that's the reason why gambling companies couldn't take any action. I guess it isn't a company's mistake but rather the complainant's shortcoming. Complainants should file a formal complaint accompanied by proof and evidence. Having a license is also a responsibility but it's our prerogative to take action if the gambling company is doing things against our rights.

They can only do action if they filed a complaint in their office but if you just posted it online, even if the complaints are legit it will be ignored, it should be officially filed in their office and hear both parties before they can make a decision, and take action, like any government agency they cannot take an action or render a decision without a formal complaint or request to take action.

I am not sure if those gambling regulators that give licenses to any casinos are monitor every casino. Curacao seems a good place for the casino to get a license since Curacao is not too strict for the casinos to run their business. Even if the casino scam their customers and casino get punishment from Curacao, that casino can still make another license from the other regulator and the same thing will happen. Having a license or not, the scam casino will still scam their customers so it needs more care for the customers to select the casino and not just play on the new or unknown casino, even if they have a license.

Different licenses have different responsibility regarding the casino and the player, most of Bitcoin casino using Curacao licenses since it's widely used and very popular. Also don't forget Curacao licenses has many type, so you need to know which type it is (you can found on the bottom pages of the casino). We all know 1xbet is scam casino and there're many complaints if you check on their social media, they're using Curacao E-gaming license which this license doesn't protect their players.

What exactly do you mean by the standards vary on each gambling license company? It is not a company that issues gambling licenses in Curacao. It is Curacao itself. The government of Curacao, which is actually under the Kingdom of Netherlands, is the one that regulates gambling registrations, issues licenses, and monitors them afterwards. So all gambling licenses issued in Curacao are issued by one government agency. They all share the same standards.

If we are talking about offshore Curacao company, the answer is - no
Offshore companies doesn't interested what will be with services and business they are giving license. The main income for offshores is from such grey activity.

And UKGC or DGA i think will monitor what will be with those who were licensed by them. Because one company in Great Britain and the second one in EU.

license in other words can be said as a form of intellectual property, the meaning is like this.

license can be defined as a separate agreement between the first party and the authorities, it has nothing to do with gambling sites that get a license one day they try to deceive gambling players on certain sites, if the gambling company complies with the applicable laws in the area, they are legitimately issued a license to market their gambling site.

As far as I know the license may not be given or revoked, if certain gambling companies can harm the economy of the area that issued the license, if the loss on the player's part say (cheat) they don't care about it, except: from the player's side reporting to the authority that issued the license, maybe it's a consideration to revoke their license.

What has happened so far, the players who are deceived by gambling sites that have a license, never report their losses to the authorities, that's the problem, the authorities feel they are not harmed, they think it's safe, for that the permit is still running for certain gambling sites.

Most of those who give license to operate don't care much about the platform after they have successfully passed the initial requirements. It is only before licenses are renewed when they'd start to be strict and whatnot. AFAIK, Curacao license have the simplest requirements and cheapest of fees, hence why gambling operators prefer to use them over any other licensing platform. Moreover, Curacao doesn't really investigate scam sites albeit receiving reports, thus damaging their reputation in the gambling community, making people think twice in playing on platforms with the said license.

They do have standards of course and they would really vary on each gambling license company and its true that Curacao had the simplest when it comes to standards that's why most people do really

have those kind of impressions that Curacao license is shit and doesn't really have that kind of quality when it comes to licensing and I don't think about those responsibility
but depends or vary because we don't actually able to see on whats their monitoring system when it comes to this and which doesn't shown
in public.

You are correct about practical considerations. Obtaining a license is more a declaration of good intentions, rather than providing a real mechanism that can influence a dishonest casino. I also first of all trust a casino with a reputation plus using a system of provably fair, but if the casino is licensed, then this is an additional plus for them.

I do not think Curacao is fully monitoring all of the casinos that have been registered with them. Still, Curacao can investigate a casino with a problem if the victim can give a detailed explanation. Suppose the casino still pays the gambling licenses and operate their business. In that case, Curacao will not try to do anything, so if there is a problem within the casino, it is the casino's responsibility.

Maybe Curacao is a regulator for all casinos, but if something happens within the casino, that will be a problem for the casino and not Curacao. Maybe it is a job for every licensed casino using Curacao because they are directly connected with their customers. If something happens to them, it is the casino's job to solve and fix it.

We all know how Curacao gambling license is probably the cheapest and the easiest to obtain. Curacao is not strict when it comes to gambling companies and operators that want to acquire a license. They don't have a high standard. I doubt they even take a careful look at the company's integrity and capacity so I don't think they are that responsible. A Curacao license is definitely not comparable to a UK gambling license or to a Danish gambling license. Many gambling businesses that passed Curacao's standard will definitely fail in the UK and Denmark's standards.

The key part is that it has to be registered to a company, and therefore that company has to be registered to a person. That then allows you to hold that person responsible if anything does go wrong or at the very least have them investigated, and decide it in a court of law.

If licenses weren't a thing then anyone could register a domain name, and scam people without much consequences. I know that's still possible, but at least people do value the idea of being licensed due to having some degree of protection. Its not perfect, but its something that adds a extra layer of security. If you wanted to be assured that a gambling website has been checked, and verified that they are who they say they are then you can do that by checking the register or contacting the gambling commission.

Yeah, your right. It doesn't guarantee anything, but it is an additional layer of security. While, it most definitely isn't fool proof it will help in certain instances. Fake data I expect is rare, since I'd hope that the gambling commission would require some sort of government confirmation, i.e checking the person behind it is who they say they're.

Assessment criteria is available online, UK gambling commission has it here: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/compliance-assessments

So, they basically check that the website operates as specified. In fact, that website is a great resource for UK based or gambling websites offering a service to UK residents, since it specifies the requirements, and what's expected from your gambling service. I believe the gambling commission is a government run scheme, so they would absolutely verify the identity of people, and businesses offering gambling services.