Has anyone noticed that with logging in you agree to the "new" TOS?
https://zenminer.com/cloud/terms.htmlWith things like this:
You understand that Hashlets are virtual service units related to mining services, but are not mining hardware. Hashlets earnings depend on the pool chosen and Payouts reflect respective Pool Payouts. Selecting a Pool does not imply physically or electronically mining at the selected Pool. Rather, selecting a Pool determines a Payout corresponding to a calculation based on the selected Pool’s payout (based on, for example, real-time Megahash/second/day calculations). A Hashlet is virtual software. You will receive Payouts according to the Pool with with the Hashlet is associated. You expressly understand the the Company’s sole obligation to You is to Provide a Payout based on the Pool you choose. It may take 24-48 hours for your Hashlet to appear on Your Portal. Company reserves the right to refund You, and terminate services, at any time and for any reason. All sales are final.
Have you or anyone else posted this on hashtalk? Can't find it being discussed over there. Seems kind of important, especially the "not mining hardware" and "fees may be adjusted up or down" parts.
There is one more thing that caught my eye since I have some "legacy" hardware at Zen:
If you have purchased legacy materials, such as hardware, and if you terminate the Agreement, or if you make a written request to Company, then Company will provide you with your purchased Materials according to the following procedure. Within 21 days of termination or Company’s receipt of Your written request, Company will either possess, or will initiate steps to acquire, the Materials you purchased. Initiating acquisition of such Materials may include, for example, ordering such Materials from a third party supplier. You understand that Company has no direct control over the fulfillment process of any such third parties and therefore makes no guarantees as to the time it will take to acquire the Materials. Once Company either possesses such Materials, or acquires such Materials from such third parties, then, within 21 days, Company will initiate shipment of such Materials to You. Company makes no guarantees or representations regarding the timing or method of shipment of such Materials.
Which is basically what I said in the OP a month ago, and as far as I can see it confirms that they don't actually have the miners:
4) Zen will deliver your miners if you choose to "unhost" them, but that may take two weeks. This can be interpreted in two different ways. One would be that this is a ridiculously long amount of time and it's purpose is to discourage taking delivery, but for someone really persistent they need two weeks to find a used miner. Or see below.