Shortly after posting this I sent an email to genesis mining linking them to the post. Shortly after that payments were sent to my addresses. Yes it was still a poor experience but they have redeemed themselves somewhat in my eyes. Don't be afraid to play hard to get what you are owed guys
Hey guys, I have to put this out in hopes that genesis mining will fear public backlash (unlikely but worth a shot.) I invested a few years ago in genesis mining for a little under 800USD and got a large bitcoin mining contract and a small altcoin contract. Many of my payouts went into pending if they didn't have an address to go to. After adding a payment address those payouts remained in pending for around a year and a half. They still have not been released. Now that my contracts are either over/terminated due to being unprofitable, there is still a large amount they owe me (around 400USD worth.) I started contacting them 3 weeks ago and through a series of emails they have avoided answering my questions directly and now just aren't answering me at all. I first contacted them about it march 13th 2017. These are the responses I received each time I asked them about the pending payments:
Hi 6nrfmartin,
I will forward your inquiry to our IT Team, they will contact you as soon as possible.
Thank you for understanding!
Best regards,
Helen
Genesis Mining Customer Service
Hi 6nrfmartin,
IT will look at the pending BTC and Dash. They are busy though, so please be patient. Your issue will be dealt with.
You also seem have some Dogecoin waiting but there is no wallet for Doge yet. Can you please add one?
Best regards,
Michael
Genesis Mining Customer Service
Hi 6nrfmartin,
Unfortunately, our system works in the manner that if you have active contracts on particular algo, the coins will be picked up by the payout engine. We can suggest to kindly be patient and wait for those coins to be released manually, but if you are interested, you can upgrade your hashpwoer - currently with Genesis Mining currently you can mine:
- SHA256: BTC, UNO and ZET
0.2 TH/s: 30 $ to 200 TH/s: 26.000 $
- X11: DASH and START
5 MH/s: 30 $ to 1000 MH/s: 4.500 $
- LTC: LTC and DOGE
2 MH/s: 28 $ to 5000 MH/s: 60.000 $
- ETH: 1 MH/s: 30 $ to 500 MH/s: 14.000 $
We hope this helps.
Best regards,
Marti
Genesis Mining Customer Service
Hi 6nrfmartin,
If you go to PAYOUTS section of your account, you will find pending DOGE coins, while there was no DOGE wallet in time when payouts were released (January 2017.) You can check your balanced coins under "Payouts" section on your account, and also, clicking on the "i" icon will give you additional data.
Have no worry, we will send your mined coins to your DOGE wallet manually.
Thank you for patience!
Best regards,
Maggie
Genesis Mining Customer Service
Hi Martin,
I am sorry it is taking a few days longer than we expected but some issues go deep in the system and our IT guys are working on it which prevents them from any activity here. Don't worry, you will get your coins for sure, we always make sure our customers are satisfied but when doing a business with as many customers as we do issues occur and it has nothing to do with the mining but it takes a little bit of time to fix it.
Once again I am sorry for the delay and I thank you for understanding and patience.
Best regards,
Kris
Genesis Mining Customer Service
Hi 6nrfmartin,
we apologize for coins not yet have been released to your wallet, our IT Team is working on it, ticket #102010 is not forgotten or closed.
Thank you for your patience and understanding!
Best regards,
Maggie
Genesis Mining Customer Service
Hi 6nrfmartin,
I will forward your inquiry to our IT Team, they will contact you as soon as possible.
Best regards,
Helen
Genesis Mining Customer Service
Hi 6nrfmartin,
We will check this with our IT team and get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Maggie
Genesis Mining Customer Service
Suffice to say I have not received any of my coins. No doge, dash, or btc.
Here are pics of what they owe (for some reason the doge isn't showing up in pending but whatever.) http://imgur.com/LrcRyBq http://imgur.com/XQVkgUx
I received that last email on april 1st and have not heard from them since. So, you have been warned. Do not deal with Genesis mining. They are crooks and will rob you.