It was not easy dealing with support or IT, but they eventually coughed up the coin. All in all I think I'd have to give GM a generous" C- ". Customer support is mostly awful: waiting on replies for 2 or 3 days. I understand that GM has "100,000 customers" ( probably unhappy ones) but with a substantial investment, I expect a higher level of service then that of my cable provider.
After failing to reach support for 3 days trying to confirm the cancellation/refund, I sent a message to GM on their Facebook page. They responded with this: " You need to show more patience." Seriously GM!? Go flog yourselves. GM you need to show more fiduciary responsibility to folks who have given you their $$$.
I'm sure I could have been persuaded to keep some of my investment in GM had things gone smoothly, but that's a big nope for me now.
Best of luck to all who have active contracts I hope you all get your ROI. I don't think that GM is a scam; just an org with a lousy business plan, zero transparency and poor implementation.
What did you do to invoke the refund policy? Is there a clause that allow you to do that? I wonder will this discussion be removed.
I don`t get the problem. You bought a contract and then decided to cancel the purchase the day after and even got the money back and still complain?