Nonetheless, it's important to issue a serious warning to all existing and potential customers. No one should deposit their funds into this service, at least until this situation is resolved.
If anybody does deposit funds they could end up having issues where the account area shows they were not received but could have been credited. Either way, any service being provided has to up to standard clearly they are having problems. They need to post addressing the issues raised here. I also noted they logged in last night and did not post but they might have sent a PM to Anubis123.If it is a one-man business (I never found any written evidence for that though), then that would explain why questions posed to the live chat widget are completely abandoned.
Fortunately, if the money has been sent to the card, it is in the hands of the banking partner of CoinPayCard and so we can trust that spending them will be successful - some highly annoying mental bookkeeping just has to be done to keep track of your spending.
Hopefully the OP will at least try to sort out the website issues which are stopping from balances showing even after deposits are being made. Maybe that is what has happened in the case of Anubis123. It is simply not good enough for a service provider to not fix an issue such as this even after you highlighted it and the OP manually updated your balance twice. Fortunately, if the money has been sent to the card, it is in the hands of the banking partner of CoinPayCard and so we can trust that spending them will be successful - some highly annoying mental bookkeeping just has to be done to keep track of your spending.
Whether it is a one man business or not there is no justification for lack of customer care. In my opinion, at this stage it would be premature to call this a scam. It seems more a case of it being a combination of sub-standard communication and website infrastructure issues. I hope the OP will post here to comment and update about the issues being mentioned.
