I also made a small order back in Nov 2013 (cloudmining). They didn't deliver the service, I considered my small amount of BTC lost, but then in July 2014 I decided to email them and ask for a refund.
Got the following reply:
They kept me waiting nearly a month, but I got my refund eventually. They refunded the USD equivalent, so similar to the OP, I did make some profit in BTC terms.
Again, the purchase amount was very small, so it might have been a reason they didn't object to my claim. I understand many people weren't that lucky.
I don't think they would discriminate based on order size. They have thousands of orders totaling millions of dollars so even what you may consider a "large" order would probably not have an overall large impact on their ability to refund everyone. Plus they need to treat all their customers the same Got the following reply:
Quote
Thank you for your information. Refund requests are processed in the order received and paid within 30-45 calendar days. This time is necessary to appropriately research and reconcile requests with payments, vouchers, upgrades, payment methods etc. to ensure that customers receive the full refund they are due. We will let you know when we have sent your refund.
Thank you for your business. We hope to see you back!
Thank you for your business. We hope to see you back!
They kept me waiting nearly a month, but I got my refund eventually. They refunded the USD equivalent, so similar to the OP, I did make some profit in BTC terms.
Again, the purchase amount was very small, so it might have been a reason they didn't object to my claim. I understand many people weren't that lucky.
