Topic: HashFast announces specs for new ASIC: 400GH/s - page 134. (Read 880461 times)

Apology not accepted.

We’ve been late to ship out to customers, and we are sorry for it. Being late is never a good thing, and in this market we know it’s particularly negative.

We understand the uncertainty caused by our silence. We know that our customers are looking for answers, particularly with regards to our shipping timeline. We have been working to resolve our issues with getting product shipped, but have not communicated with our customers.

Below is a brief explanation of what happened and what we are doing about it. Expect to hear more over the coming days.

Regards,

Eduardo deCastro
Founder and CEO, HashFast

Simon Barber
Founder and CTO, HashFast
Why Our Shipments Have Been So Late

We were late because our board design was late. We focused entirely on designing our silicon, which was on time, and works extremely well but, in order to focus on our core competence in ASICs, we left the design and assembly of the board to a contractor.

Though it seemed like the right thing to do at the time, in retrospect, this was a mistake. Not only did the contractor slip their dates repeatedly, but the board design that was finally delivered to us was buggy and did not work reliably.

We have since fixed this, both with improved versions of the original design and an all-new design, which works extremely well (see http://setup.hashfast.com/rpi/). Even so, this created a production bottleneck; and we are still working to get through that.
How We’re Fixing The Bottleneck

We are in the process of converting our large orders from systems to chips. This provides them more hashing power than was originally ordered, and can be delivered quickly. Additionally, it also frees up capacity to serve the rest of our customers much more quickly.
Refunds

We know that there are still people who have requested refunds and have not yet received them. We are processing them as fast as we are able to. Please bear with us.

An Apology to Our Customers
 
We’ve been late to ship out to customers, and we are sorry for it. Being late is never a good thing, and in this market we know it’s particularly negative.
We understand the uncertainty caused by our silence. We know that our customers are looking for answers, particularly with regards to our shipping timeline. We have been working to resolve our issues with getting product shipped, but have not communicated with our customers.
Below is a brief explanation of what happened and what we are doing about it. Expect to hear more over the coming days.
Regards,
Eduardo deCastro
Founder and CEO, HashFast
Simon Barber
Founder and CTO, HashFast
Why Our Shipments Have Been So Late
We were late because our board design was late. We focused entirely on designing our silicon, which was on time, and works extremely well but, in order to focus on our core competence in ASICs, we left the design and assembly of the board to a contractor.
Though it seemed like the right thing to do at the time, in retrospect, this was a mistake. Not only did the contractor slip their dates repeatedly, but the board design that was finally delivered to us was buggy and did not work reliably.
We have since fixed this, both with improved versions of the original design and an all-new design, which works extremely well (see http://setup.hashfast.com/rpi/). Even so, this created a production bottleneck; and we are still working to get through that.
How We’re Fixing The Bottleneck
We are in the process of converting our large orders from systems to chips. This provides them more hashing power than was originally ordered, and can be delivered quickly. Additionally, it also frees up capacity to serve the rest of our customers much more quickly.
Refunds
We know that there are still people who have requested refunds and have not yet received them. We are processing them as fast as we are able to. Please bear with us.

This looks like progress, does this mean llan should be seeing some refund sometime soon?

Unrelated: https://twitter.com/IlanElf/status/459741502328287233
Posted from Bitcointa.lk - #jPKJ5I1tIKdQzAKu

Looks links someone's  hiding their ties with hashfast. Amy abascal, in her title it now just say marketing director hmmm

so now they can finally refund their customers back, that bunch of shits arround there

Dear victim,

We know you are anxiously awaiting your refund and want to assure you your request will be processed at the earliest possible time. Understandably, we must process refund requests in the order that they were received. We sincerely appreciate your continued patience.

Thanks.
HashFast Support
[email protected]

What now?

if you want to do something that will put them in jail, pm me.

How can they play people at this high value, unbelieveble.. how do you have balls to make fraud of millions.. know that thousand of people angry at them and stealing sooo much money. And still hold us on the line and lie to us and dont give any fcking answers, phone on voicemails. How do you have balls and how do you dare to play with people like this.

And the people that works for Hashfast, what would they do if Hashfast didnt pay them, would they still work there then? They should know.. human reaction.. if somethings as this happend by them, what would they do..

They have no feelings, we should search them personaly up.. mother fkcers, they dont realize how much this effect us emotional,mental..

Fcking bunch of idiots behind hashfast