I don't recommend going through the support phone service. They are just a screen and is a totally useless avenue to reach anyone who can do anything.
I mailed [email protected] and copied [email protected] but I think it was the sales email which created the case which then had them followup in email.
Once they got back to me, they wanted me to confirm the check numbers and amounts to cancel.
While still not ideal, I think this is still a much better option than the the unsolicited refund offer. Hopefully they will get this initial order out shortly as well as the MPP and us B1 BTC buyers will be looking at only a 60% loss rather than the 90%+ (with taxes) of the USD buyout.
https://docs.google.com/spreadsheet/ccc?key=0Auya3iRE6az1dGtKTGZDXzVDeFVjbHl3VmNsT216dHc&usp=sharing
Though it all now depends on MPP delivery on minimizing the loss. Hopefully I will be able to get mining before the weekend... tick tock.
Then sell off the MPP obligation + the original hardware in an after market to some great fool?
Sounds interesting.
Better than an 88% loss.