The FTC mail order rule has been discussed over and over in many a BFL thread. Not sure why people can't seem to understand simple, old consumer protection laws. When you buy a fucking product the company can not hold your money for ransom, if you change your mind for any reason prior to a product physically being shipped to you, you have the right to cancel it no matter what their retarded ToS says. Now as I mentioned what your rights are and what the company does are not always the same. If they refuse your only option is to force them with the legal system (ie. retaining personal legal counsel for advice and or action or going to the FTC, State AG's etc)
Putting something in your ToS that is contrary to federal regulations will not alleviate the company from complying with those federal regulations. A companies ToS does not override federal regulations LDO.
When You Must Cancel an Order
You must cancel an order and provide a prompt refund when:
•the customer exercises any option to cancel before you ship the merchandise;
•the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customer’s consent to a further delay by the definite revised shipment date;
•the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
•the customer consents to a definite delay and you have not shipped or obtained the customer’s consent to any additional delay by the shipment time the customer consented to;
•you have not shipped or provided the required delay or renewed option notices on time; or
•you determine that you will never be able to ship the merchandise.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
Putting something in your ToS that is contrary to federal regulations will not alleviate the company from complying with those federal regulations. A companies ToS does not override federal regulations LDO.
When You Must Cancel an Order
You must cancel an order and provide a prompt refund when:
•the customer exercises any option to cancel before you ship the merchandise;
•the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customer’s consent to a further delay by the definite revised shipment date;
•the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
•the customer consents to a definite delay and you have not shipped or obtained the customer’s consent to any additional delay by the shipment time the customer consented to;
•you have not shipped or provided the required delay or renewed option notices on time; or
•you determine that you will never be able to ship the merchandise.
http://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule
The actual FTC regulation underlying the above summary from the FTC website is Title 16 CFR 435. Section 2 of part 435 covers when a company must give refunds for delays.
and both in the case of ActM 
