Topic: HASHFAST warranty just TEN DAYS after delivery (Read 6493 times)

No... it seems quite clear, that they won't warrant anything they have produced themselves for more than a handful of days.  Speaks volumes for potential future customers (among all the other shennanigans HF has been pulling).

Still no reply from HashFast about providing reasonable warranty of 12mo

Shamelessly self-quoting/bumping for visibility.lll



I have highlighted the important parts of the pledge.
Hashfast --- please follow through on your pledge and extend the PCB warranty to 1year.

Thanks...

Only if HF is selling from a European reseller or has a European division or department.

Stuff you import yourself through customs is not protected by this. Otherwise no Chinese company would ever ship to Europe.

Doesn't Eurpoean consumer protection law require a 2 year warranty on electronic goods?  I believe HF offers their products for sale to European customers.

http://www.tomshardware.com/news/Apple-Warranty-EU-year-change,23072.html

Uhhh. If they don't ship with a firmware that enables this, very, very few people will perform the low level hacking to do so.

Ice -

Welcome back!  Happy Holidays....
I don't know if you are associated with HF or have any communications channels with them, but if you could remind Amy of her pledge to easily extend the warranty to one year for the non-golden nonce components like the hashing module, it would be greatly appreciated.



I have highlighted the important parts of the pledge.

Thanks...

$5000 electronic devices are not sold with doa warranties assclown. Like I said earlier, only used equipment sellers offer that.

I like that ice has a glowing ignore button.

It's too bad there is no way to detect that this chip has been overclocked. No warranty is unfortunate. I would like to hear more about this chip replacement program.

You have (perhaps intentionally) left out the key word from my post:


I've now put that key word in GIANT FUCKING RED LETTERS to better penetrate your jaundiced eye.

http://en.wikipedia.org/wiki/Defective_on_arrival

A 10 day warranty on a new electronic device is bizarre, makes you wonder about the hardware.

Refurbished electronics typically come with a 90-day warranty and most new components come with a 1-year warranty.

Weird.

Getting a year warranty which was mentioned as something they could do easily by their VP of Engineering on the PCB would be worth something.

Especially since the chip runs @ 76 degrees *underclocked* according to HF. Combine that with their warranty statement on ambient operating temperature:


Also goes to show how much trust they put in their own thermal throttling system built into the chip:

Amy -

Did the easy one year extension for all parts but the chip get put into effect?

The difference being that a beagle board is considered disposable at 150 bucks and readily available.  The baby jet is 50 to 60 BTC and not easy to come by a replacement.   Other than that, I agree.  

Even before the exchange rate jump, the pricing of the item was not in the disposable category.

10 day money back guarantee...

90 day warranty...

Never seen a 10 day warranty on anything electronic let alone anything at all, most are 1 year right?

---------

Why not just admit what is being sold not unlike the BeagleBoard. Most ASIC's should come with NO WARRANTY to be brutally honest given the testing that is not done on the units being offered across the board.

 ^*Citation needed

Standard warranty?

Uh. I may be remembering incorrectly, but I believe most states have implied warranties of fitness and merchantability which are difficulty to wave, and cannot be waved for goods sold as new with a duration of something like 30 days.

The rationale goes— "You sold me a Bitcoin miner, but instead gave me a device that works for 10 days and quit. That wasn't a Bitcoin miner, it's a defective Bitcoin miner", and no amount of hand-waving about contract terms changes that fact that what you purported to sell was a miner rather than a defective miner. When you sell someone a "bitcoin miner", for the purpose of mining bitcoin and you know what it's to be used for and they know whats its to be used for and you know that they know that you know what its to be used for— well then it darn well ought to actually be useful for that purpose and one that fails in 10 days isn't by any reasonable standard.

Of course, someone can write anything they like into a contract... but if the contract holds up or if their business can survive the loss of goodwill that would come from screwing people with a defective product— are both other matters.

I'd be pretty surprised if anyone considered ten days "standard"... and, in fact, it seems to be so unusual that googling for the phrase "ten day warranty" brings up this thread (amid a sea of other pages talking about 90 day standard warranties, with 10 days to return RMAed goods).

STFU troll. Nobody believes anything you say. Standard warranty? You're fooling yourself. Anything I buy in electronics has at least a 90 day warranty. Are you trying to compare these sales to the shit someone may claim as a "warranty" on ebay? That is not a warranty. Neither is this. This is a scam.

10 days is a fairly standard DOA warranty.  HashFast isn't going to pick up the tab for miners who run their hardware too fast/hot.