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Topic: HASHFAST warranty just TEN DAYS after delivery - page 4. (Read 6450 times)

member
Activity: 77
Merit: 10
has KNC represented that you can overclock their chips?

Relevant to HashFast warranty how?
legendary
Activity: 1764
Merit: 1002
has KNC represented that you can overclock their chips?
full member
Activity: 126
Merit: 100
30 days? How about 12 months, if you're so certain about your products? Smiley

30 days seems really short for a $4500 computer product - don't most warranties on computer equipment last at least a year??  Even if they offered to sell an extended warrenty it seems like a better idea then putting it at 10 days!  Seriously - if I had it for 11 days and it started on fire and they told me they wouldn't cover it (even though I was operating in all the "appropriate" conditions) I'd be seriously pissed off!  Thanks for catching this...
legendary
Activity: 1596
Merit: 1010
30 days? How about 12 months, if you're so certain about your products? Smiley
full member
Activity: 238
Merit: 100
I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

 You still don't get it, do you ?
Oh, they get it, all right.  From the get-go, now for the third time I have to use the phrase "too clever by half."   They were going to see if they could slip 10 days by.  Got noticed.  Now they'll up the bidding, until the uproar fades.  

Hashfast is likely the last of the pre-order phase of the asic revolution. (I think cointerra won't make it out of the starting gate now.)  It's not likely they'll have an on-going business chance to return to the well again, so they have to pump as much out now as they can.    
newbie
Activity: 42
Merit: 0

I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

Will let you know the results when I have them. I'd expect that will be before the end of today.

Amy Woodward

VP Engineering
HashFast


@Amy
Hmm... when you talk to the lawyer you might want want to run past them if they think it is a good idea to have a warrantee that is shorter than the terms of the MPP.  Seems like you have a disconnect there (90 days vs 10 or 30).
sr. member
Activity: 434
Merit: 250
It really should at least coincide with the MPP. How else can you make ROI if the product stops working?
legendary
Activity: 1652
Merit: 1067
Christian Antkow
I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

 You still don't get it, do you ?

 You're wasting all of our time if you don't at least consider a standard 90 days, or 1 year at the very least.
full member
Activity: 238
Merit: 100
With a 10 day warranty, HashFast is basically saying that they don't stand behind their product, so why should I buy it?

I won't buy it with that pitiful warranty.
No.  They're saying they have no reason to stand behind anything for which you've prepaid, but "warranty" is a buzzword the customer pool likes, so they had to make one up.
newbie
Activity: 34
Merit: 0
From the T&Cs at https://hashfast.com/checkout/terms-of-sale/

Quote
(a)     WARRANTY AGAINST DEFECTS.  Hashfast warrants that under normal use the Products (excluding those referred to in Section 7(b) below) shall, at the time of delivery to Buyer and be substantially free from defects in material or workmanship and shall substantially conform to Hashfast’s specifications for such Product.   Buyer will notify Hashfast in writing of any non-conforming Products within ten (10) days of delivery, otherwise Hashfast will have no further obligation or warranty for such Products.  Such notice will describe in reasonable detail the non-conformance claimed by Buyer.  Delivered Product will be deemed accepted and conforming unless Buyer provides such notice within the ten (10) day period.

I'm talking with our lawyer right now about extending the warranty against defects to a more reasonable 30 days.

Will let you know the results when I have them. I'd expect that will be before the end of today.

Amy Woodward

VP Engineering
HashFast
hero member
Activity: 742
Merit: 500
I'm sure the company sock puppet will be bumping the 92587495 hashfast threads sometime soon and may offer some very valuable consumer insight on this gaff.... ha
member
Activity: 77
Merit: 10
Question:  How long do you think they should warranty the devices?

I have no affection for BFL, however:

Quote from: Butterfly Labs
Warranty: This unit’s system board has a lifetime warranty from manufacture defect or component failure.

https://products.butterflylabs.com/homepage/50-gh-s-bitcoin-miner.html

Quote from: Butterfly Labs
Warranty: This unit’s system board has one year warranty from manufacture defect or component failure.

https://products.butterflylabs.com/homepage-new-products/600-gh-bitcoin-mining-card.html
sr. member
Activity: 420
Merit: 250
   If miner died after 10 days of use then some buyers wont get ROI back.
hero member
Activity: 742
Merit: 500
With a 10 day warranty, HashFast is basically saying that they don't stand behind their product, so why should I buy it?

I won't buy it with that pitiful warranty.
sr. member
Activity: 490
Merit: 255

Question:  How long do you think they should warranty the devices?

I think it should be inline with the other manufacturer's warrantee.  I think bitfurystrikesback is two years.  I think the shelf live of these machines are probably 6 months of profitable mining (being optimistic).  I would say 1year is a non insulting number.
legendary
Activity: 1652
Merit: 1067
Christian Antkow
Let me be the first to say "Fuck everything about that" and "Nothing speaks higher to the quality of your product than only warranting it for 10 days after delivery"
legendary
Activity: 1330
Merit: 1026
Mining since 2010 & Hosting since 2012
To be fair with the company not knowing how you are going to treat the hardware and the amount of over-clocking you will do, 10 days seems sufficient to make sure its mining.   With difficulty rising, people will be doing whatever that can to get the most out of their hardware and likely it would be things that would typically void a standard warranty.   

Maybe you should ask them for a official response to your question so we can read their perspective on why they decided to do this.


Question:  How long do you think they should warranty the devices?
member
Activity: 77
Merit: 10
Bumping 'cos folk should be aware.
hero member
Activity: 854
Merit: 500
member
Activity: 77
Merit: 10
From the T&Cs at https://hashfast.com/checkout/terms-of-sale/

Quote
(a)     WARRANTY AGAINST DEFECTS.  Hashfast warrants that under normal use the Products (excluding those referred to in Section 7(b) below) shall, at the time of delivery to Buyer and be substantially free from defects in material or workmanship and shall substantially conform to Hashfast’s specifications for such Product.   Buyer will notify Hashfast in writing of any non-conforming Products within ten (10) days of delivery, otherwise Hashfast will have no further obligation or warranty for such Products.  Such notice will describe in reasonable detail the non-conformance claimed by Buyer.  Delivered Product will be deemed accepted and conforming unless Buyer provides such notice within the ten (10) day period.

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