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Genesis-mining had a hack and they locked peoples wallets and weren't giving payouts for many days. I personally don't like genesis b/c you don't own the machine, hashnest you do own the machine and they host it. So it's better itemized. With genesis your paying for hashes with a slider bar adjustment, that means genesis has to try to order batches of video cards to match your hash rate with a pool of other people, There's more fudging the numbers around with genesis mining
If bitmain/hashnest did get hacked and lost some wallet funds (Not sure if that's the case) at least they got huge personal mining farms/large funding to play some catchup and pay out hashnest users out eventually. I wouldn't be too worried but still a bit frustrating that you don't have full control of your funds.
Best to transfer your funds out more frequently instead of letting it sit there for too long. At the same time at the back of my head, when dealing with money, Companies are legit until they are not.
The best thing to do is order and ant-miner and mine it yourself, Full control of your funds, and full control of what to mine like bitcoin cash if you wanted.
They did not lose any coins. They've been in this business for a while, if they kept everything on the same server, they wouldn't still be running.
I can tell they use different servers as they have a server of passport.bitmain.com that is completely separate from the hashnest.com and bitmaintech.com servers (I was still able to login to hashnest via API keys and via the app during the time the login part was deactivated meaning these are handled on a different server/virtual server entirely).
Another great thing about hashnest is that bitmain can produce the servers in-house. They have engineers that are people who have built the servers so can work out every issue and do advanced stuff to the servers that genesis just wouldn't be able to do with GPUs.
I wanted to try to find another cloud mining site (due to the market price shooting up), but failed to do so as hashnest are really safe and trustworthy in comparison and have been going for so long. That being said, if anyone has a good option for cloud mining or hosted mining by a reputable user/company I'd be happy to hear it.