So
https://bitcointalk.org/index.php?topic=291141.2600 people are pissed with Bitmine....
From the Bitmine. Cryptx, could you please tell us how will this affect us? Where in the line are we? So we got one person making miners just for PETA, but where in the line are we, when the massive surge will come?
"Time has finally come for me to make things clear about past happenings and what you can expect from bitmine in the future. First of all I owe everyone an apology being that late clarifying things but I felt that explaining anything without first setting up, on one hand, a better production line that could catch up delayed orders, and on the other hand a competent customer support staff that could answer all of your inquiries, it would not be of much use. Adding to that, my insane work schedule never let me much time for the forum and your personal inquiries. That being said I want a couple of things to be clarified:
- We never, ever, favored "bigger" customers over "little" customers. It has happened that some partnering companies have payed us to have a different production line, where one fixed person stood in our production facility and made miners just for them. This never influenced the "main" production line and it is not the cause for other orders delays.
- We never took orders having in mind to never deliver them, using the money we received as "cashflow", as someone suggested. Paying for a refund is not only a financial loss for us (as we also have to pay an additional 10% as penalty) but it is mostly about having an unhappy customer, who will probably never come to bitmine again. I cannot stress this enough, we want ALL orders to be delivered as fast as possible.
I would like also to speak about our past mistakes, and after that, how you can expect things to go with bitmine from now on:
- Production issues: it is no secret, bitmine has been hampered with production problems for most of the time. For multiple reasons, production went too slow and this caused the delays that many of you are facing.
- Overconfidence: we were too confident thinking we could catch up delays and, at some point, we simply took too many than what we should have taken and this also led to delays.
- Lack of communication: at some point our small staff was overwhelmed with emails, phone calls, letters and people showing up on our front door. We should have reinforced our customer support staff sooner than what we did.
For these reasons, we at bitmine owe you a big apology. In our defense I want to remind you that bitmine is a young and relatively small company and for most of us, dealing with so many requests is something new which we never experienced before. And even if we think we are improving and willing to improve, we make ourselves no illusions that some mistakes will still be made.
This being said I want to explain you how things are going with bitmine currently. Production is slowly but steadily improving and we are finally catching up delays. Concerning customer support, we reinforced our staff and are happy to announce that in the last two weeks we answered almost all emails within 48 hours. We also hired a new PR, who is currently working with customer support and will begin getting in touch with the forum shortly.
Finally, I want to give you some words about what you can expect from bitmine in the future:
- MUCH faster delivery times than what you experienced until now.
- A competent and fast customer and technical support. Expect all of your emails to be answered within 48 hours. Also, our customer support team speaks english, italian, french and german.
- Up to date news concerning our products, firmware releases, and many other bitmine and bitcoin-related news and new ways to interact with us and give us your feedback.
Last, but not least, I will try to be more present in the forum and answer your personal inquiries in time to come. "
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