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Topic: How many with the account stil locked at MtGox? (Read 2801 times)

full member
Activity: 238
Merit: 100
FYI. I finally get the password reset email and the account is working now.
full member
Activity: 210
Merit: 100
Quote
Look, I know you guys are a 2 man team, but sometimes when you're in over your head you just have to hire extra help even if it means loss of profit.

Yep. Looks like they've just about got it now. But they should still hire some pros for the future.
member
Activity: 78
Merit: 10
still waiting on mine as well!!!
newbie
Activity: 41
Merit: 0
Day 2.. or is it 3? Still nothing. Sent in 2nd ticket and no response.

Look, I know you guys are a 2 man team, but sometimes when you're in over your head you just have to hire extra help even if it means loss of profit.

This is BS.
zby
legendary
Activity: 1594
Merit: 1001
I had a similar situation - reset the password and still I could not login, then no other email from the reset password page.  But today it worked - apparently the IP lock expired.
member
Activity: 84
Merit: 10
Account claimed. Password doesn't work. Password resetting email did not arrive. Opened ticked is not answered. I'm stuck in a limbo.

I am also in this boat. Looks like a bug in the password validation or creation code.
newbie
Activity: 42
Merit: 0
My account has been verified... And the problem was fully mine! I hadn't pressed the button to verify the account :-) I had only added the proofs :-) I got help on irc by Tux. (ah... you are permitted to think (but only to think) that I'm quite stupid... I feel the same :-) )
newbie
Activity: 31
Merit: 0
I've provided pretty much everything and my claim is still not approved!
Only problem is I don't remember my exact balance.

I thought MtGox was the best thing ever happened to me but apparently there's no free lunch Sad
My detailed post in here: http://forum.bitcoin.org/index.php?topic=22566.0
member
Activity: 70
Merit: 10
Yeah, two sets of my IP addresses, my old, insanely complex 30-character(un-brute-forceable) password, my Dwolla ID, my account balance in both USD and BTC is not good enough for Mt Gox, apparently.
newbie
Activity: 52
Merit: 0
you guys are fucked,
newbie
Activity: 45
Merit: 0
No luck here either. Sent two packets of id info, dwolla info, transfer info, etc., no reply. Tried to log in to the main page but, GOXED!  ;-)  A nice exercise in learning inner peace and serenity.
legendary
Activity: 826
Merit: 1001
rippleFanatic
https://claim.mtgox.com/forgot_login says login so you put in your login there.  The email should go to the email associated with the login (was still working last I heard).  This will only work after you've successfully claimed your account.

You can only reset the password once per 24 hours.

After 10 bad login attempts, your IP is locked out (for 24 hours I think?).  Try logging in from a different IP (go to different wifi somewhere or use a proxy).  Some users have reported success from a different IP.

Newly created accounts aren't working yet.
legendary
Activity: 1764
Merit: 1002
The forgot password link on mtgox login page is returning 404 right now.

This one works:  https://claim.mtgox.com/forgot_login

You can only reset pw once per 24 hours.

thats a stupid page.  do u put in your login name or your email?
member
Activity: 76
Merit: 12
newbie
Activity: 41
Merit: 0
Account claimed. Password doesn't work. Password resetting email did not arrive. Opened ticked is not answered. I'm stuck in a limbo.
EXACTLY!
full member
Activity: 238
Merit: 100
Account claimed. Password doesn't work. Password resetting email did not arrive. Opened ticked is not answered. I'm stuck in a limbo.
newbie
Activity: 41
Merit: 0
I have gone through the reset process and STILL HAVEN'T RECEIVED MY EMAIL.

What the F*ck
legendary
Activity: 826
Merit: 1001
rippleFanatic
The forgot password link on mtgox login page is returning 404 right now.

This one works:  https://claim.mtgox.com/forgot_login

You can only reset pw once per 24 hours.
jr. member
Activity: 56
Merit: 1
I thought I had trouble getting it to respond to my password to even though I was sure I put it in right the first few times. Then it just started working randomly. Perhaps I had a typo, or perhaps their system isn't responding right. I did try my old password once before my new password started working. Perhaps is had something to do with it?
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