Topic: How to become a good customer service officer? (Read 184 times)
To be a good customer service we need to have experience, to understand the customer psychology needs, speak to be easy listening, listening to customers ...
I think customer service is one of the hardest jobs, because most of the time you don't see the customer, until something isn't going well. I think the biggest key to become a good customer service officer is listening. A lot of the time people just want to be heard first.
To become a good customer service provider/officer, one must first have the ability to think on their feet fast. There is always a best way to handle a particular customer and taking the millisecond to think on the best approach before anything else ensures your longevity in the field. Customers don't want robots, they want thinking people at the other end who understands them and make rational decisions to help them with their concerns. The customer service officer must then be like a professional actor. Get in character based on what the decision demands and act the part out until everything has been resolved. Then don't get tired doing the said things over and over again.
The support service should have great care.
You should have a lot of patience..Understand the need of the customer.
Memiliki kesabaran dan ramah pada pelanggan
Which quality do you think that a customer service officer must have to take good care for their customers?
I believe in ABCs of customer service
A = Attitude- not your customers attitude but your attitude alone, your tone of voice, how you deal with the customer, even body language all plays apart in the attitude that you convey to the customer
B = Business Knowledge - make sure your customer/s know that you are the expert, that you are the person that can help that customer with their issue/s.
It makes them feel very confident and comfortable with you as a professional.
C = Customer oriented service- dealing with one customer at a time, dealing with customers you need to use professionalism.
provide information to customers as well as friendly advantage to the customer and become a good listener
Becoming a good customer service clerk in a well-dressed manner, speaking gentle, gestures, attitudes and behaviors in order to impress the Customer.
I strongly believe that in order to provide good customer service, aside from being friendly with the customers, is that one must have full knowledge of the products and offers of the company.
KYC - Know your customer. Know them, what they want and make them happy! Make them come back too. Every customer thinks they are the king or queen, make that illusion come true. Watch Beavis and Butthead working in tech support to learn how not to do it!
Mentioned already but good communication skills are key as is being professional. Think of it like this - when you are receiving what you feel is good quality service, what is it that the person is providing which makes you happy?
I think the person who has a friendly, careful, critical, patient, and knowledgeable personality is the best example of the service clerk.
Being a servant is a noble job and rewarding to all. but being a good service provider is not easy. because it takes perseverance and patience, so that customers feel satisfied with our service.
Respond correctly to your customers inquiries and complaints.
Listen carefully to your customers concern and answer appropriately to your customers concern....
This thread could go in the wrong direction real easy with a little bit of imagination 
to be a service provider should be able to provide good service by providing services well in order to satisfy customers so that customers feel served well
In order to become a role model as a customer service representative, one must first put him or herself in the shoes of the guests or customers, he or she must first understand what it is that a person is looking for in a CSR, most of the time this is giving off more than what they need and exceeding their expectations.
To be a good customer service officer one must be gentle, patient and smart enough to explain to the customer on the right information that they want to know plus be respectful in dealing with the customers
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