Dude you should be asking on how to be a good service oriented officer.....
Your grammar is a little bit confusing for my part..
Understanding
Humble
Smart (problem troubleshooter)
Considerable...
Honest...
And a joker
Topic: How to become a good customer service officer? - page 2. (Read 184 times)
always were your smile and to be humble for every customers
Which quality do you think that a customer service officer must have to take good care for their customers?
Able to put yourself in customer's shoe
It is all about gratitude, attitude, passion, compassion, unique, wise, and the most be strong.
In my 8 years of working for the business process outsourcing industry, i have been with into various roles and have worked with different types of clients. As Customer Service Officers, we have been tasked ro resolve the issue/concern of our clients the soonest time without sacrificing the quality of the service that we provide. In order to be a "good" Customer Service Officer, one must be patient in listening and understanding the customer's concern, he must be courteous when responding or interacting, he must know how to empathize, he must be able to see the customer's unstated needs, and must have a sense of urgency.
yes sure! the patience is number one quality that you must have!
I think patience is the most important quality you should have, other than being prepared on the subject of course. I think that many customers take this kind of service as granted, not realizing the importance of those who work all day to help people fix their problems.
Which quality do you think that a customer service officer must have to take good care for their customers?
There are 7 key qualifications for customer service, I think:
Empathy, Thick Skin ,Communication Skills ,Self Control , People, Flexibility and Team Player
I would also recommend to include here soft skills and maybe time management to plan your time in proper way
Yes, I agree with you.
They have to have good time management skills and not spend too much time dealing with a particular customer, while others are still waiting. Focus on the key issues that need to be addressed to achieve balance.
Which quality do you think that a customer service officer must have to take good care for their customers?
There are 7 key qualifications for customer service, I think:
Empathy, Thick Skin ,Communication Skills ,Self Control , People, Flexibility and Team Player
I would also recommend to include here soft skills and maybe time management to plan your time in proper way
In addition to what's already been mentioned, a great CSR is able to identify the customer's real concern beyond all the irate-ness and resolve it as soon as possible.
Which quality do you think that a customer service officer must have to take good care for their customers?
There are 7 key qualifications for customer service, I think:
Empathy, Thick Skin ,Communication Skills ,Self Control , People, Flexibility and Team Player
Which quality do you think that a customer service officer must have to take good care for their customers?
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